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HotelsByDay.com Reviews 1,307

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease and simplicity of the booking process, often highlighting how quickly they could secure a reservation. Many people appreciate the convenient user experience, finding the website easy to navigate and the filters helpful for finding suitable options like location and amenities. The service itself is frequently described as excellent, with consumers finding it a valuable solution for their needs, such as long layovers or day trips. However, some customers also noted issues with the check-in process, experiencing long waits or hotel staff being unfamiliar with their reservations. A few reviewers mentioned discrepancies between website information and actual hotel services, such as shuttle availability or complimentary offers. There were also occasional reports of rooms not being ready upon arrival or issues with the hotel's internal systems recognizing the booking.

What people talk about most

Booking process

Clients share positive opinions on the booking process, consistently describing it as easy, simple, and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the user-friendly... See more

Location

Customers had ambiguous experiences with location. While many reviewers appreciated the convenience of... See more

Service

Users describe positive interactions with service, often highlighting its convenience, user-friendly website,... See more

Website

People report positive experiences with the website, finding it user-friendly and easy to navigate. Many... See more

Based on these reviews

Rated 5 out of 5 stars

We had a lovely Christmas Day mini stay-cation at the Hilton Garden Inn. The hotel is very beautiful and made for a relaxing getaway, and our two kids absolutely loved it. We spent time at the pool... See more

Company replied

Rated 5 out of 5 stars

What a great service. My partner and me would have had a 10 hour wait at Miami International for our flight back to the UK, then we discovered HotelsByDay.com. It was so easy to choose the right hotel... See more

Company replied

Rated 5 out of 5 stars

After two other hotel day use sites accepted my reservations and my money only to cancel my booking with a day or two of my booking date, dealing with hotels by day was a relief. Granted we needed a d... See more

Company replied

Rated 5 out of 5 stars

The booking experience was very easy. Unfortunately when we got off our cruise we had a member of our family who was in quarantine. Yes he was in quarantine on the cruise. We had to go to the near... See more

Company replied


Company details

  1. Hotel
  2. Airport Hotel
  3. Boutique Hotel
  4. Budget Hotel
  5. Love Hotel
  6. Travel Agency

About HotelsByDay.com

Written by the company

HotelsByDay.com Header Image

HotelsByDay.com is the premier platform for booking day use hotels and hourly rooms. Enjoy a day-stay to bridge layovers or travel gaps, get business done, meet in privacy, or simply indulge in a stylish daycation.

Choose flexible rooms with early check-in or late check-out, pool passes, cabanas, meeting rooms, and more. Available in 25+ countries and growing. Book your day stay at hotelsbyday.com.

What We Offer:

  • Book a Day Use Hotel

    Reserve day rooms for 3 to 11 hours with check-in and check-out times tailored to your schedule—perfect for resting, freshening up, daycations, meetings, work, layovers, or red-eye refresh.

  • Download the App

    Download on the App Store | Get it on Google Play

  • Global Availability

    Access thousands of daytime hotels worldwide, including top destinations in the U.S., Canada, LATAM, Europe, Middle East, Asia, and beyond. Now in 25+ countries and counting.

    Visita la página en Español

    Visitez cette page en Français

  • Competitive Rates

    Up to 75% off night stays.

  • Premium Amenities

    Indulge in pools, fitness centers, meal options, and more with your day use room (amenities vary by property).

  • MasterKey Loyalty Program

    Earn up to 5.5% in loyalty Coins with every booking and redeem them toward free day stays. Enjoy special deals and other perks.

    Learn More About MasterKey

Popular Day Use Hotels

Get in Touch

Email: frontdesk@hotelsbyday.com

Phone: +1-415-937-6656

Available: Everyday 8am to 8pm EST

WhatsApp Us | Facebook Messenger | See How It Works | FAQ


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Booking Experience

Booking was easy and painless. We will not be staying in our hotel for another few days. I am expecting to also have another good experience.

11 April 2026
Rated 5 out of 5 stars

Easy and quick

Easy and quick: great

17 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Daniela. We're happy to hear that your experience was easy and quick. We appreciate your positive feedback very much. Thank you! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 5 out of 5 stars

Clique hotel in Calgary: a solid choice

Clique hotel in Calgary has nice, spacious and clean rooms. And its restaurant offers basic but quite decent food.

12 April 2026
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Reply from HotelsByDay.com

We're happy to hear that you found the rooms spacious and clean! We appreciate your feedback. Thank you! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 5 out of 5 stars

Beautiful hotel in a great location…

Beautiful hotel in a great location that I might not have had a chance to experience.

11 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Lisa. We're happy to hear that you enjoyed the beautiful hotel and its great location. We appreciate you sharing your experience with us! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 4 out of 5 stars

The booking process is easy but some…

The booking process is easy but some rates do not guarantee the room. That is misleading

15 April 2026
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Reply from HotelsByDay.com

Hi Mykel. We appreciate your feedback and are sorry that some rates were unclear about guaranteeing the room. We will review our booking process to avoid this confusion. Please feel free to email us at partnerships@hotelsbyday.com with more details about this issue so that we can follow this up with the hotel.

-- Claudia @HotelsByDay

Rated 5 out of 5 stars

Great service

Great service, user friendly website.

28 February 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Theresa. We're happy to hear that you found our service great and the website user-friendly. Thank you for your positive feedback; we appreciate it. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 5 out of 5 stars

Extremely convenient

This was a very convenient option for my layover.

8 April 2026
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Reply from HotelsByDay.com

Hi Jamie! We're glad you found our service convenient during your layover. Thank you for sharing your positive experience with us. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 3 out of 5 stars

The hotel did not have my reservation…

The hotel did not have my reservation and took approximately 45 minutes to get the situation rectified

8 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

hi Jamie. We're sorry to read about this unfortunate experience. On our confirmation emails, we have a button you can click to solve these exact issues! The button is called 'Booking Proof' and solves all check-in related protocols by possible clueless front desk staff. Please remember that day use bookings are new experiences for hotels accustomed to night stays and despite all our constant training, some staff don't assimilate new products and services... Have you had a chance to click on that button? Anyway, we're on top of it and will contact the hotel immediately so that they don't give us further problems. Thank you so much for taking the time to let us know.
-- James @HotelsByDay

Rated 5 out of 5 stars

I was happy to be able to check in…

I was happy to be able to check in right away. I was not sure why there was a booking fee added to my total at checkout

8 April 2026
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Reply from HotelsByDay.com

hi William. Thank you for your message. HotelsByDay does NOT charge booking fees, and nor should the hotel do it on our day guests. We will contact the hotel immediately and will correct this possible error ASAP. Thank you for letting us know and thank you for your most appreciated patronage!
-- James @HotelsByDay

Rated 5 out of 5 stars

Great reservations process

Great property love the staff

7 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

We're happy you enjoyed the property and appreciate the staff at your chosen property. Thank you for your positive feedback! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 5 out of 5 stars

Easy to find hotels

Easy to find hotels. Easy to make reservation. Site simple to navigate. Prompt confirmation of reservation. No hidden fees. Card not charged. Took surprisingly little time to achieve reservation. 🤞

12 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Peter. We're happy to hear that you found our site easy to use for hotel booking and reservations. We appreciate your feedback regarding the straightforward navigation and quick confirmation. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 4 out of 5 stars

Just what I needed

Time band clear
Distance from airport clear
Facilities clear
Generous cancellation policy
More photos would have been nice - I needed to go to hotel website to find what I wanted to see.

11 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Karen. We're happy to hear that you found the time band, airport distance, facilities, and cancellation policy clear. We appreciate your feedback regarding the photos and will consider adding more to better showcase our offerings. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 5 out of 5 stars

It was excellent

It was excellent

6 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Jason. We're glad to here you had a positive experience. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 5 out of 5 stars

Easy and convenient with the app.

Easy and convenient with the app.

30 March 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Joe. We're happy to hear that our app made things easy and convenient for you. Thank you for your positive feedback; we appreciate it! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 5 out of 5 stars

I found the platform very easy to use…

I found the platform very easy to use for booking a room during the day, which was perfect for a quick rest and some quiet time. The process was simple, the hotel staff was professional, and it was a great way to access high-quality amenities without staying overnight.

9 September 2025
Unprompted review
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Tyler. We're happy to hear that you found our platform easy to use and that you enjoyed your experience. It's great to know the booking process was simple and the hotel staff professional. Thank you for your positive feedback! Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 4 out of 5 stars

Great dayuse value

I had a comfortable stay at the hotel. Ideal location (close to bus stop and tram). The room was clean and have enough space. Great value for the price being almost half of the usual rate if booked for an ocernight stay.
The staff who assisted was friendly and accommodating.

One minor downside is that despite indicated that the booking is from 10am, the room was not ready until past 11am (which is their check out time). So the hours of stay was reduced.

Overall, great stay.

5 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Gee. We're happy to hear that you found the hotel location ideal and the room clean and spacious. We regret that your room wasn't ready at the expected time, which shortened your stay. We'll review the check-in process to improve this. Thank you for your review. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 5 out of 5 stars

Very easy to book!

4 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Elaine. We're happy to hear that booking was easy! Thank you for your feedback; we appreciate it. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 5 out of 5 stars

Easy and straightforward

Easy and straightforward

9 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

Hi Nick. Thank you for your positive feedback. We're glad to hear that our platform is easy and straightforward to use. Remember that signing up to our loyalty program grants you Coins at every booking redeemable for free stays!

--Claudia @HotelsByDay

Rated 5 out of 5 stars

The hotels stated they can't honor the…

Update: Hotelsbyday read my original review and promptly responded with actionable steps to resolve future issues. Prompt response and great customer service goes such a long way with me. I do plan to continue using their services.

The hotels stated they can't honor the booking through hotelsbyday and had cancelled our reservation. Thankfully the 2nd hotel we reserved found us a room but stated they also recommend checking in sooner than suggested on the hotelsbyday app because if they get full, they also won't honor hotelsbyday bookings. We didn't get notified prior to arriving so it was a bit fruatrating.

2 April 2026
HotelsByDay.com logo

Reply from HotelsByDay.com

hi Tanjanika. Thank god the second hotel was more professional and honored your booking with hotelsbyday. I'm curious though: when you faced the issue at hotel #1, have you pressed the button on your confirmation email 'Booking Proof' that triggers all the right steps for the hotel staff to honor your booking? Doing so usually solved any confusion the front-desk staff may have about your day use booking. Regardless, thank you so much for granting us a second chance and for letting us know of the experience you got. Our team has already contacted the executive of that first property and we will put them on notice.
Thank you Tanjanika.
--- James @HBD

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