Jaden was quick to understand the issue and help us sort it out asap. Even emailed us details so we could get back and search out water meter location even though we had closed the account. Jaden took... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like t... See more
Company replied
We received bills from SES after the account was closed. Ethan was very efficient and explained how the errors arose. He also sent an email confirming the account is now closed. Ethan was very help... See more
Company replied
The advisor Sanapadou was excellent, she was able to do exactly what I needed and was very efficient. Sanapadou stayed on the phone while I updated my details, very patient and friendly. So nice to... See more
Company replied
Company details
Written by the company
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contact info
London Road, RH1 2JH, Redhill, United Kingdom
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.7
Excellent
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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Helpful and understanding
I spoke to Shailin Adams who was as helpful as he could be given that I am not named on the account as I was calling from the Accounts Payable department to verify SES's Bank details to set the account up. Shailin also advised on what could be done to enable me to speak to Customer Services without any restriction going forward.
22 June 2026
Unprompted review
Reply from SES Business Water
Thank you for your detailed feedback.
We’re pleased to hear that Shailin Adams was able to assist you as much as possible, particularly given the account access limitations. It’s great to know he provided clear guidance on verifying the bank details and advised on the steps to help ensure smoother communication with our Customer Services team going forward.
We appreciate you taking the time to share your experience and will be sure to pass your comments on.
When I ask for items I am always…
When I ask for items I am always provided them timeously and pleasantly.
Thank you Thandolwethu Lonzi who assist this time.
19 June 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback.
We’re delighted to hear that your requests are always handled promptly and pleasantly. We’ll be sure to pass on your appreciation to Thandolwethu Lonzi, who will be pleased to know their assistance made a positive impression.
We truly value your support and look forward to continuing to assist you.
Ethan was great and very helpful.
19 June 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind words! We're really glad to hear that Ethan was able to help and provide a great experience. We’ll be sure to pass your feedback on to him. We appreciate you taking the time to share this.
Good outcome to call
Ethan was polite and very helpful. There was a lot of background noise which made it hard to hear and understand the conversation despite his best efforts to try and reduce it.
16 June 2026
Unprompted review
Reply from SES Business Water
Thank you so much for your kind review.
We’re delighted to hear that your move over to us went smoothly and that you found the process informative and easy to follow. It’s especially lovely to see Hayley recognised for her support – we’ll be sure to pass on your kind words to her and the wider team.
Shailin Adams was very helpful with his…
Shailin Adams was very helpful with his service very happy and friendly
15 June 2026
Unprompted review
Reply from SES Business Water
Thank you so much for your kind review.
We’re delighted to hear that your move over to us went smoothly and that you found the process informative and easy to follow. It’s especially lovely to see Hayley recognised for her support – we’ll be sure to pass on your kind words to her and the wider team.
Great Service
We have just moved over to SES Business Water and I can not recommend them highly enough. They have been informative throughout the switch over and very pleasant to deal with, especially Hayley the Team Supervisor.
2 June 2026
Unprompted review
Reply from SES Business Water
Thank you so much for your kind review.
We’re delighted to hear that your move over to us went smoothly and that you found the process informative and easy to follow. It’s especially lovely to see Hayley recognised for her support – we’ll be sure to pass on your kind words to her and the wider team.
Sahaiilin Adams was very efficient
Sahaiilin Adams was very efficient, good listener and on the ball! Thank you..😎
3 June 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave us a review.
We are delighted to hear that Sahaiilin was able to assist you with all of your questions. Providing helpful, efficient, and friendly service is something we strive for, so it is wonderful to know that Thandolwethu delivered a positive experience.
We will be sure to pass your kind feedback on to Sahaiilin.
Reply from SES Business Water
We are delighted to hear that you received excellent service. Providing a high standard of customer care is very important to us, and it is always rewarding to receive such positive feedback.
Thandolwethu Lonzi was very efficient…
Thandolwethu Lonzi was very efficient and dealt with the matter in a very professional way.
2 June 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave us a review.
We are delighted to hear that Thandolwethu was able to assist you with all of your questions. Providing helpful, efficient, and friendly service is something we strive for, so it is wonderful to know that Thandolwethu delivered a positive experience.
We will be sure to pass your kind feedback on to Thandolwethu.
I often have reason to call as I manage…
I often have reason to call as I manage multiple account s with yourselves, Dayuun is always patient and through and endeavour's to bring solutions, even if he can't fix it himself he takes ownership of the issue and works with your internal teams until resolved, without constant prodding from myself. I really appreciate the drive and commitment to excellent customer service.
29 May 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to share your feedback.
We're delighted to hear about your positive experience with Dayuun. Providing proactive, reliable support is something we strive for, and it's wonderful to know that his patience, dedication, and sense of ownership have made such a difference when managing your accounts.
We'll be sure to pass your kind comments on to Dayuun and the wider team. Recognition like this means a great deal, and we're grateful for the opportunity to support you.
Excellent service
1 June 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave us a review.
We are delighted to hear that you received excellent service. Providing a high standard of customer care is very important to us, and it is always rewarding to receive such positive feedback.
The telephone call was answered…
The telephone call was answered straightaway, Ethan was very helpful and answered all my questions
28 May 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave us a review.
We are delighted to hear that your call was answered promptly and that Ethan was able to assist you with all of your questions. Providing helpful, efficient, and friendly service is something we strive for, so it is wonderful to know that Ethan delivered a positive experience.
We will be sure to pass your kind feedback on to Ethan, who will be pleased to hear that his assistance was appreciated.
Perfect example of a quick query resolution.
This is the first time that I have called with a query and found Dayyaan Wentzel extremely helpful. When I left the call, I was confident that with her knowledge, she was was able to extract the details from myself, providing the information I required quickly and clearly. An absolute pleasure to speak to. Thank you.
26 May 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your first experience contacting us was such a positive one and that Dayyaan Wentzel was able to assist you so effectively. It is particularly pleasing to know that he took the time to understand your query, provided the information you needed clearly and promptly, and left you feeling confident that everything had been handled correctly.
We pride ourselves on delivering knowledgeable and customer-focused service, and your feedback is a great reflection of this. We will be sure to share your kind words with Dayyaan, who will be delighted to receive your recognition.
He was very professional and dealt with…
He was very professional and dealt with my query very quickly and reassured me that I will receive an account details very soon. He was brilliant
21 May 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience and that our colleague was able to assist you professionally and efficiently. It is great to know that your query was dealt with quickly and that you were reassured regarding the receipt of your account details.
We will be sure to pass on your kind comments, and we are pleased that you found the service provided to be so helpful.
Query answered clearly and…
Query answered clearly and professionally by Jaden
20 May 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave us a review.
We are pleased to hear that Jaden answered your query clearly and professionally. Providing helpful, accurate, and efficient customer service is very important to us, so it is wonderful to know that Jaden delivered a positive experience.
We will be sure to pass your feedback on to Jaden, who will be delighted to receive your recognition.
I would like to leave positive feedback…
I would like to leave positive feedback for Erenay from SES Business Water customer service.
Erenay was professional, helpful, and responsive throughout the process. She communicated clearly, answered my questions promptly, and made sure my queries were handled efficiently. I appreciated her support and the time she took to assist me.
Thank you, Erenay, for your excellent customer service.
20 May 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave such wonderful feedback.
We are delighted to hear about your positive experience with Erenay and that she was able to provide professional, helpful, and responsive support throughout the process. Delivering clear communication and efficient service is something we strive for, and it's great to know that Erenay took the time to answer your questions and ensure your queries were handled effectively.
Your kind words will be shared with Erenay and the wider team, as recognition like this means a great deal to us.
Thank you again for choosing SES Business Water and for sharing your experience.
Great customer service
Jaden Alexander assisted me and was friendly, helpful and professional. He was patient and a pleasure to talk to and was able to resolve my queries.
18 May 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Jaden was very friendly, helpful and professional and was able to resolve your issue. We’ll be sure to pass on your kind words.
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that the agent was very helpful. We appreciate you taking the time to share your experience.
Very helpful
He was very helpful and was able to give me all the information I required
15 May 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that the agent was very helpful. We appreciate you taking the time to share your experience.
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that the agent you spoke to was courteous and efficient and very helpful. We appreciate you taking the time to share your experience.
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