Wave Reviews 7,434

Clear & informative conversation.
Understood my needs and actioned them without issue.

I had the pleasure of dealing with Lesley this morning, when I phoned the enquires today, after persistent issues with logging onto the portal. She was both polite and efficient, solving my issues within minutes, giving exceptional customer service!

great friendly HAPPY staff.
Understands request and helpful.

Pertra was excellent. She attended to the issues well.

I called up and spoken to Lesley in relation to my worry that the April 2026 invoice covered the same period as a previous invoice. I felt like Lesley listened to my worries and saw why i was confused. She also wasn't afraid to check her knowledge with a team member whilst i waited. She then happily took action to try and help resolve this issue.

Amanda from customer experience helped me efficiently and solved my query quickly. Thank you!

I spoke to a lady called Lesley who gave me an exceptional service to set up a direct debit as well as having a very friendly personality over the phone. She could not have been more helpful on the day. I would say Lesley was an asset to Wave as she really looks after her customers. Thanks Julie

Although Glenn was unable to offer a service due to the small size of our company, he offered suggestions and told of things to watch out for in the future with our current provider. Thank you Glenn

Called to pay my water bills, everything was dealt with professionally and friendly .
Thank you.

My query was dealt with immediately

Petra was very helpful with my enquiry. Happy customer

Will was very helpful thank you

the gentleman Simon, was very informative and professional in the way he explained the situation, couldn't have been more happy with the way he has handled our complaint

My billing query was dealt with very quickly, the call handler was very helpful and pleasant.

We initally Contacted Cutomer Services at Wave to obtain some required information regarding payments, The process to contact the correct Department in Wave was very straightforward. The Customer Service provided from initial contact to obtaining the required information was professional, with notification that the query had been logged and was being dealt with. The SME Customer Experience Advisor provided the information in a customer focussed, professional, helpful and timely Manner Thank you for the Customer Service!!

Went on app to do a change of ownership on my buissness’
Very very helpful’
Stress free change over x

Lesley, was very helpful and has hopefully sorted out my problem for me.

Brilliant service from a lady called chIoe think her name was . Service very helpful and resolved my issue she deserves more then 5 stars. A very lovely lady Indeed thank u most appreciated Julie