Jaden was quick to understand the issue and help us sort it out asap. Even emailed us details so we could get back and search out water meter location even though we had closed the account. Jaden took... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like t... See more
Company replied
We received bills from SES after the account was closed. Ethan was very efficient and explained how the errors arose. He also sent an email confirming the account is now closed. Ethan was very help... See more
Company replied
The advisor Sanapadou was excellent, she was able to do exactly what I needed and was very efficient. Sanapadou stayed on the phone while I updated my details, very patient and friendly. So nice to... See more
Company replied
Company details
Written by the company
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contact info
London Road, RH1 2JH, Redhill, United Kingdom
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.7
Excellent
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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Efficient attendance
Ethan was polite and efficient in resolving my questions.
15 May 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Ethan was efficient in resolving your issue. We’ll be sure to pass on your kind words.
Jaden Alexander was extremely helpful
Jaden Alexander was extremely helpful. He managed to see that there was a problem with my account which meant i was unable to review the invoices in the portal and has exculated this to the relevant department.
13 May 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Jaden was very helpful and gave you the information needed to resolve your issue. We’ll be sure to pass on your kind words.
Finally someone who listen to the…client
Finally someone who listen to the customer,
100% improve.
12 May 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're pleased to hear you were able to speak to someone who was able to listen to your concerns and address these. We appreciate you taking the time to share your experience.
Jaden from SES was amazing and very…
Jaden from SES was amazing and very helpful on the phone to sort out my payments on the phone . By the time I finished talking to him , with the final outcome , I felt humbled to pay SES more money than my actual water bill. Times are hard now with soaring cost of living , hence some consideration from the suppliers helps us to survive and very welcome. By piling on debt collectors fees etc. it does not help. So Thank you Jaden from SES.
7 May 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Jaden was helpful in resolving your query. We’ll be sure to share your kind words with him.
Jaden was best and kind with customer…
Jaden was best and kind with customer very helpful thank you.
5 May 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Jaden was very helpful and gave you the information needed to resolve your issue. We’ll be sure to pass on your kind words.
Spoke to an intelligent pleasant and…
Spoke to an intelligent pleasant and professional advisor who solved the issue efficiently and quickly.
17 March 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that the advisor provided professional service, and gave you the information needed to resolve your issue. We’ll be sure to pass on your kind words.
the worst company!!!after opening an…
the worst company!!!after opening an account in my name by mistake and chasing me for bills when i was not even an occupier at all (it took them 6 months to resolve this)and after putting into this loads f time effort frustration and even money for admin costs they offered me no compensation at all not even a reimbursement of costs incurred or apology compensation
stay clear there are far better companies out there
29 April 2026
Unprompted review
Reply from SES Business Water
Thank you for sharing your experience with us. We’re very sorry for the inconvenience caused by the delay in correcting your account and the impact it had on you. We completely understand how frustrating this must have been. Please be assured that we investigated why this was delayed, and have provided you full responses by email. We truly appreciate you taking the time to share your experience and for your patience while we resolved this matter.
Great service from Ethun Heuvel
27 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear the agent was patient and helpful. We’ll be sure to pass on your kind words.
polite and helpful assistance
polite and helpful assistance, Dayyaan Wentzel was good and explaining the process and was efficient in how long he took to assist.
23 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re pleased to hear that Dayyaan was able to explain the process and provide helpful assistance. We’ll be sure to pass on your appreciation. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Refund query
Zhara responded quickly and helpfully to finally sort out an ongoing refund query. She kept me informed at each stage. Much appreciated
22 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re pleased to hear that Zhara was able to resolve your refund query efficiently and keep you informed throughout the process. We’ll be sure to pass on your appreciation to her. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Zubair helped me sort a longstanding…
Zubair helped me sort a longstanding issue. He was kind and helpful and made sure the problem had progressed in the right direction. Excellent customer service.
22 April 2026
Unprompted review
Reply from SES Business Water
Thank you for sharing your experience. We’re delighted to hear that Zubair was able to help resolve your longstanding issue and ensure it progressed in the right direction. It’s great to know his kindness and commitment made a positive difference. We’ll be sure to pass on your feedback to him. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Brent Allen was brilliant
Brent Allen was brilliant and very clear. Answered my query very efficiently and was very helpful.
17 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Brent Allen was clear, efficient and helpful in resolving your query. We’ll be sure to share your kind words with him.
Customer Service Team Munashar was very…
Customer Service Team Munashar was very helpful with my query. She understood my query and dealt promtly.
She deserve 5 star from me
16 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Munashar was helpful, understood your query and dealt with it promptly. We’ll be sure to pass on your kind words—she’ll be pleased to receive your five-star rating.
Call to update the account with a new…
Call to update the account with a new contact name. It sorted in a few minutes. Very happy.
15 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear your account update was handled quickly and efficiently. We appreciate you taking the time to share your experience.
I have been trying to get a bill from…
I have been trying to get a bill from this company for about two years and have been thwarted but today I spoke with Ethan Heuvel and got first class service he has redeemed the company and I will ask for h8m next time I phone
14 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback, and please accept our apologies for the frustration you’ve experienced. We’re delighted to hear that Ethan Heuvel provided first-class service and turned things around. We’ll be sure to pass on your kind words. Thank you for taking the time to share your experience.
Helpful staff and it didn't take long…
Helpful staff and it didn't take long to be connected to a person
13 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear your call was answered quickly and your query was resolved within minutes. We appreciate you taking the time to share this.
Phone was answered almost immediately
Phone was answered almost immediately. Query resolved within minutes.
13 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear your call was answered quickly and your query was resolved within minutes. We appreciate you taking the time to share this.
I would like to express my sincere…
I would like to express my sincere thanks to Dillon for the excellent service at SES business water. He was polite, professional, and very willing to help, providing quick and clear solutions to my issue. This level of customer service truly makes a difference and deserves to be recognized. Well done!
13 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re delighted to hear that Dillon provided polite, professional and efficient service, with clear solutions to your issue. We’ll be sure to pass on your recognition—this is exactly the standard we strive for.
Ethan Heuvel provided excellent…
Ethan Heuvel provided excellent customer service, he was calm, polite, professional & provided me with all the information I needed to start the process that should resolve my issue.
9 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Ethan Heuvel provided calm, polite and professional service, and gave you the information needed to begin resolving your issue. We’ll be sure to pass on your kind words.
he was patient and helpful
9 April 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear the agent was patient and helpful. We’ll be sure to pass on your kind words.
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