Jaden was quick to understand the issue and help us sort it out asap. Even emailed us details so we could get back and search out water meter location even though we had closed the account. Jaden took... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like t... See more
Company replied
We received bills from SES after the account was closed. Ethan was very efficient and explained how the errors arose. He also sent an email confirming the account is now closed. Ethan was very help... See more
Company replied
The advisor Sanapadou was excellent, she was able to do exactly what I needed and was very efficient. Sanapadou stayed on the phone while I updated my details, very patient and friendly. So nice to... See more
Company replied
Company details
Written by the company
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contact info
London Road, RH1 2JH, Redhill, United Kingdom
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.7
Excellent
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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Ethan Heuvel was very friendly on the…
Ethan Heuvel was very friendly on the phone and dealt with my query with impeccable timing and accuracy as promised. a true value member for SES business water
20 July 2026
Unprompted review
Reply from SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Ethan provided such a friendly and efficient service, and that he was able to resolve your query accurately and within the promised timescale. We'll be sure to pass your kind comments on to him – I'm sure he'll really appreciate them. Thank you for choosing SES Business Water, and we look forward to supporting you again in the future.
I struggled to understand your employee…
I struggled to understand your employee as it appears his first lanuage may not have been English. He was however polite and seemed willing to assist. I can only hope that he understood my request and will progress my application for a water supply.
Update. After posting the review my issues were dealt with promptly and with satisfaction. Hopefully other people will find better experience following this.
21 July 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback.
We're sorry to hear you found it difficult to understand our colleague, but we appreciate your kind comments about his politeness and willingness to help. We can reassure you that he understood your request, as following your call he emailed you the relevant change of tenancy form needed to progress your water supply application.
We can also confirm that we've since received a meter reading and your new account has now been opened. If you're happy that your query has been fully resolved, we would really appreciate it if you would consider updating your review to reflect the outcome.
Thank you again for taking the time to share your experience.
The company has effective communication and very professional.
The company has effective communication skills and is transparent. Above all the company is simply professional.
21 July 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind review. We really appreciate you taking the time to share your experience. It's wonderful to hear that you found our communication to be clear and transparent, and that our professionalism stood out. Providing a reliable and positive experience for our clients is always our priority, and your feedback means a great deal to our team. We look forward to working with you again in the future.
It was easy to send a message to SES…
It was easy to send a message to SES Business Water via their website. Charne got back to me the next day and handled my query.
16 July 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're pleased to hear that you found it easy to contact us through our website and that Charne was able to respond promptly and assist with your query. We appreciate you taking the time to share your experience.
Ethan Heuvel - Excellent customer service.
Ethan Heuvel was very efficient and kept me informed during the telephone conversation of the processes he was working through to resolve our query.
14 July 2026
Unprompted review
Reply from SES Business Water
Thank you for your positive feedback. We’re pleased to hear that Ethan was efficient and kept you informed throughout the call while working to resolve your query. We appreciate your kind words and will be sure to share your feedback with him.
Zayaan was very helpful and sent me the…
Zayaan was very helpful and sent me the invoice I needed straight away without any problem. I am confident that my issue will be resolved. Thank you so much, Zayaan.
14 July 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Zayaan was able to assist you promptly and provide the invoice you needed. We appreciate your confidence in us and look forward to resolving your issue as quickly as possible.
Ethan Heuvel was amazing and helped me…
Ethan Heuvel was amazing and helped me out to close my account
8 July 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind review. We're delighted to hear that Ethan Heuvel provided such excellent support and helped you close your account smoothly. We'll be sure to pass on your feedback to Ethan. We really appreciate your comments and wish you all the best for the future.
Reply from SES Business Water
Thank you for your kind review. We're delighted to hear you found our service very helpful. We really appreciate your feedback and look forward to assisting you again in the future.
Zaakira was very polite and helpful…
Zaakira was very polite and helpful with correcting our company name/billing details.
Thank you :-)
3 July 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind review. We're pleased Zaakira was able to assist with updating your company name and billing details. We appreciate your feedback and look forward to helping you again in the future.
The attitude was really nice
3 July 2026
Unprompted review
Reply from SES Business Water
Thank you for your lovely feedback. We're pleased to hear that you had such a positive experience and that our team's friendly attitude made a difference. We truly appreciate your support and look forward to assisting you again.
Ethan is very prompt in assisting us to…
Ethan is very prompt in assisting us to resolve the issue.
3 July 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan was able to assist you promptly in resolving the issue. We appreciate your support and look forward to helping you again in the future.
Reply from SES Business Water
Thank you for your kind review. We're delighted to hear you were pleased with the service and the help you received. We appreciate your feedback and look forward to assisting you again in the future.
I was very happy to speak to Erenay
I was very happy to speak to Erenay, who responded to my query promptly. She was very polite and helpful.
30 June 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Erenay responded promptly and provided you with polite and helpful service. We truly appreciate you taking the time to share your experience.
Reply from SES Business Water
Thank you so much for your kind words! We're delighted to hear you had a great experience with our customer service. We truly appreciate your support and look forward to serving you again.
Zayaan Gafieldien was very helpful and…
Zayaan Gafieldien was very helpful and friendly and solved my problem efficiently.
26 June 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Zayaan was helpful, friendly, and resolved your issue efficiently. We'll be sure to share your comments with him—they'll be greatly appreciated.
Five Stars
The chap I spoke to, Ethan Heuvel, was extremely helpful and polite.
25 June 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan was extremely helpful and polite. We'll be sure to pass your comments on to him—they'll be greatly appreciated.
Great Customer Service
The customer service adviser who I spoke with was very helpful as well as being professional and knowledgeable in answering my query.
24 June 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that our adviser was helpful, professional, and knowledgeable in assisting with your query. We really appreciate you taking the time to share your experience.
Customer change.
Raaiqhah Parsons responded with helpful emails which resulted in a satisfactory conclusion within a reasonable time frame.
15 June 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re pleased to hear that Raaiqhah Parsons was able to assist you effectively and that your query was resolved satisfactorily within a reasonable timeframe. We really appreciate you taking the time to share your experience.
Helpful staff and clear instructions.
23 June 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re glad you found our staff helpful and the instructions clear. We really appreciate you taking the time to share your experience.
Very polite and helpful
Very polite and helpful. I went down the wrong avenue and they sorted it for me. Easy
23 June 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re really pleased we could help get things back on track and make the process easy for you. If you ever need anything else, please don’t hesitate to get in touch.
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