Sands & Associates Reviews 

3,488
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, especially when dealing with stressful financial situations. Many people highlight the exceptional customer service, noting the personalized support, patience, and non-judgmental approach received. Reviewers appreciate the clear explanations and comprehensive guidance provided, which made complex processes easy to understand and navigate. The efficient service and seamless user experience helped many consumers feel supported, leading to significant financial relief and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's kindness,... See more

Service

People report positive experiences with service, with many expressing gratitude and recommending the company... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Payment

Customers had positive experiences with payment, with many expressing gratitude for the ability to manage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience with using Sands and Associates has been extremely easy and completely supportive. We all put in a bit of work to get my consumer proposal in order but in the end it all worked ou... See more

Company replied

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon she is truly professional. I had been talking myself out of seeking help/advice for months Miss Brandon and her fellow associates were excellents at... See more

Company replied

Rated 5 out of 5 stars

Kimberly to was an amazing person to work with she kept me informed and explained everything very well and easy for me as someone who was very lost with what to do going into this help my stress level... See more

Company replied

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,488)

627 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The people we dealt with Selena and…

The people we dealt with Selena and Iris were wonderful. Had lots of patience with us. We stumbled through a lot of it not being very tech savvy. Ever phone call and text were very helpful. Couldn't ask for 2 more caring people then them.

9 July 2026
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Reply from Sands & Associates

Thank you for your kind review. Ensuring a stress-free debt resolution experience and assisting clients with kindness and understanding during the insolvency process is important to us.

Rated 5 out of 5 stars

Hashan Premathilaka Super Helpful

Thank you Hashan Premathilaka for everything you and your team did for me throughout the process. The support, patience, and professionalism made a real difference, and I'm truly grateful.

Sands and Associates is a blessing!

14 July 2026
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Reply from Sands & Associates

Thank you for your positive review. Our team aims to assist our clients throughout the insolvency process with kindness and professionalism, providing guidance on the journey to becoming debt free.

Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about Regina and my experience with Sands & Associates. Financial decisions are big, overwhelming and stressful, Regina made the experience easy and seamless. I felt supported the entire time. Thank you so much !!

8 July 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are happy to hear you found our team supportive and helpful. Our staff work with our clients to ensure the insolvency process is straightforward and effortless. Thank you for choosing Sands & Associates for debt relief.

Rated 5 out of 5 stars

Promptness and friendliness was the way…

Promptness and friendliness was the way my personal financial predicament was handled. I would choice them in the future if I needed any other matter addressed

28 May 2026
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Reply from Sands & Associates

Thank you for your kind recommendation. We are glad to hear you found our team friendly and efficient.

Rated 5 out of 5 stars

EXECELLENT

EXECELLENT! & DELIGHTED!

8 July 2026
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Reply from Sands & Associates

Thank you so much for your kind words.

Rated 4 out of 5 stars

I had significant debt reached out to…

I had significant debt reached out to sands & associates, went threw my options send in my documents and then waited for the creditors to accept they worked hard to make sure everything was in order and I’m happy with the process it come, Hashan was great to deal with

6 July 2026
Unprompted review
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Reply from Sands & Associates

Thank you for your kind words. Our team reviews financial situations together with clients and provides the best options available for debt relief. They provide guidance throughout the insolvency process from gathering and reviewing creditor information, signing documents for an insolvency, to the completion and discharge of the insolvency. We are glad to hear you are pleased with the process.

Rated 5 out of 5 stars

Great customer service

Great customer service, I was so overwhelmed and they helped me feel like I can fix my financial situation. Every step was explained to me and it was an awesome feeling thank you so much sands and associates because of you I am finally feeling like am going in the right direction

6 May 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are pleased to hear our team explained the insolvency process thoroughly and guided you in the right direction, towards being debt free.

Rated 5 out of 5 stars

All the staff are great job

All the staff are great job! Thank you for helping me .

9 July 2026
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Reply from Sands & Associates

Thank you for your kind words. We are happy to be able to assist you with your outstanding debt.

Rated 5 out of 5 stars

Great service and understanding staff

Easy process, staff were exceptional and kind.

8 July 2026
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Reply from Sands & Associates

Thank you for your kind words. We are glad you found our team was so supportive and that you had a positive experience.

Rated 5 out of 5 stars

Patient and Encouraging

Macy and Cindy were kind and patient, making the process easy to understand. Today I breathe easier knowing there is a light at the end of the tunnel. Grateful

8 July 2026
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Reply from Sands & Associates

Our team strives to provide assistance to our clients with outstanding debt through step by step guidance of the insolvency process, providing clear direction and support. We are happy you are looking forward to a debt free future.

Rated 5 out of 5 stars

Jagdip was the best!

I was stuck in a financial hole and I couldn’t see a way out. I worked with Jagdip and he was absolutely amazing; he answered all of my questions and never made me feel dumb. The way he explained things were very digestible and easy to understand. He guided me through every step of the way, couldn’t recommend him enough. Thank you Jagdip!

8 July 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us and for your recommendation. Having outstanding debt can be overwhelming. We are pleased to hear our team assisted you through your insolvency journey with understanding and answered all of your questions with clarity and kindness.

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful, and made this a painless procedure. Such a relief.

7 July 2026
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Reply from Sands & Associates

We are glad to hear our team assisted you with settling your debt in a straightforward process enabling you to move forward debt free.

Rated 5 out of 5 stars

Christie Flynn was wonderful though our…

Christie Flynn was wonderful though our recent consumer proposal! She was kind, patient and non judgemental! I would recommend her to anyone in my life!
Sincerely
Kristin Charyna

30 June 2026
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Reply from Sands & Associates

Thank you for your recommendation. Assisting clients with debt reduction in a patient and non judgmental manner is important to us.

Rated 4 out of 5 stars

Right from the start

Right from the start, a pleasant greeting by Leo was followed by an introduction to Sands & Associates, Helen Tam. We sat and went through all my debts, Helen made a copy of my identification and proceeded to inform me of my options available. I made my choice, signed an agreement and via Skype I swore to fulfill my obligation. Within 45 days all of my creditors accepted the terms offered by Sands, & my consumer proposal was granted. Now I can breathe again. I am very grateful to Helen Tam for being both professional and kind at the same time. No Regrets, Robert

30 June 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are pleased to hear our team reviewed your financial situation with you and advised you of your best options for debt resolution. Our team strives to provide our clients with debt relief assistance with professionalism and kindness, helping them to move forward from outstanding debt.

Rated 5 out of 5 stars

Right

Fast pace n easy

6 July 2026
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Reply from Sands & Associates

We are happy your insolvency experience was prompt and efficient.

Rated 5 out of 5 stars

Great Experience

100% painfee process from start till finish. Annette was great and I would definitely recommend.

22 June 2026
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Reply from Sands & Associates

Thank you for your recommendation, we are glad to hear you found the insolvency process effortless.

Rated 5 out of 5 stars

I was really afraid and ashamed to take…

I was really afraid and ashamed to take this step. You took that away and also taught me about budgeting and the real value of the money I have.
Thank you.

28 April 2026
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Reply from Sands & Associates

Having outstanding debt can be upsetting. We are glad our team assisted you with your insolvency and you can now move forward debt free.

Rated 5 out of 5 stars

Fast and efficient,saved me a…

Fast and efficient,saved me a bunch.......Very happy.

3 July 2026
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Reply from Sands & Associates

We are glad to hear you are happy and that your insolvency was done efficiently and in a timely manner.

Rated 5 out of 5 stars

Went into the process completely…

Went into the process completely unaware of what to expect. Was guided through and received explanations of what was to come I am grateful for the outcome of the process. Everyone treated me with respect. Thank you.

26 June 2026
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Reply from Sands & Associates

We are pleased to hear our team was respectful and clearly explained the insolvency process and that you are are happy with the result.

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