Sands & Associates Reviews 3,355

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 633 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional approach, making stressful situations much easier to manage. People frequently highlight the excellent customer service, noting clear explanations, quick responses, and a non-judgmental attitude. The service provided is often described as efficient and easy to understand, with many consumers appreciating the smooth user experience and transparent payment processes. Reviewers felt respected and supported throughout their interactions, with many expressing gratitude for the guidance received.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and... See more

Service

Consumers find service to be positive. Many reviewers praise the professional, knowledgeable, and supportive... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process easy to understand and... See more

Payment

Users describe positive interactions with payment, expressing relief and happiness after consolidating debts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

Catherine Harris made the process as easy as possible. She was incredibly helpful and indulged many silly questions from me. I very much appreciate the work she’s done on my behalf and i can’t help bu... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing associates! When I felt hopeless with my situation Sandy assured me I’m not alone. I can’t say enough about this company except thank you for alleviating the amount of stress and... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience dealing with Dana and her team at Sands! Very kind and understanding and helped me work out a way to keep my vehicle which was so important to me. I'm very happy that my p... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Sands & Associates, especially with my Licensed Insolvency Trustee, Joanne Fong. From the first meeting, Joanne made me feel comfortable and never judged my situation. She explained the proposal process clearly, answered all my questions, and kept me updated throughout. Thanks to her guidance, my proposal was accepted and I finally feel financially stable again.

28 April 2026
Rated 5 out of 5 stars

Professional approach to client and…

Thanks David Tang!
Professional approach to client and financial problem.
Anticipates client needs proactively.
Builds trust through consistent follow-through.
Responds promptly to customer inquiries.
Highly recommended!

3 May 2026
Rated 5 out of 5 stars

Everything was handled well with…

Everything was handled well with patience kindness understanding and no judgment they were helpful; easy to understand and talk to offered me options and had me hope. Wish I did this 10 years ago cause if I did; I’d be ahead of the game but live and learn.

5 January 2026
Rated 5 out of 5 stars

Big Shout out to David Tang

I would like to give a big Shout out to David Tang for the great service I received from him. He was very helpful and made the experience easy, also understood my situation without any judgment. I would also recommend sands & associates for there great service . Thank you again for all your help in making this process easy and not stressful. Brenda Umpherville 😊

1 May 2026
Unprompted review
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Reply from Sands & Associates

We always aim to provide a stress-free insolvency experience for our clients. We are pleased you found our staff helpful and nonjudgmental.

Rated 5 out of 5 stars

Jag at Sand's and Associates assisted…

Jag at Sand's and Associates assisted me in preparing my proposal. He was very, patient, caring, understanding, non judgemental, sympathetic to our needs and kept us informed along the process.

30 April 2026
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Reply from Sands & Associates

We are pleased we were able to assist you with the consumer proposal process and happy to hear that your experience with our team was stress-free and informative.

Rated 5 out of 5 stars

Thanks Michelle

Michelle was very accommodating and she guided me all through out the process. Which I really admired.

Thank you so much.

24 April 2026
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Reply from Sands & Associates

We are happy our team was able to guide you through the insolvency process step by step towards being debt free.

Rated 5 out of 5 stars

We just wanted to sincerely thank you…

We just wanted to sincerely thank you Mr Pouyan for his help and to his team with preparing our proposal application. We truly appreciate the time, effort, and support you gave us throughout the process, and we’re very grateful for your help. We highly recommend Sand and Associates

30 April 2026
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Reply from Sands & Associates

Thank you for your kind recommendation and sharing your experience with us. We are pleased you felt supported throughout the consumer proposal process.

Rated 5 out of 5 stars

Prompt and efficient

Prompt and efficient. Catherine Harris was a pleasure to work with

15 March 2026
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Reply from Sands & Associates

Thank you for your kind words. We are happy you found our staff pleasant to work with.

Rated 5 out of 5 stars

I felt very comfortable and not being…

I felt very comfortable and not being judge ..I feel I have a second chance to rebuild my life and get back on track ..

13 April 2026
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Reply from Sands & Associates

We are glad your experience was comfortable and non-judgmental. And that you are looking forward to rebuilding your life and finances.

Rated 5 out of 5 stars

At the beginning I was a little…

At the beginning I was a little apprehensive about what was going to happen, BUT after talking to Annette and her team I felt I was in good hands, they were professional, caring and supportive and very helpful, I would recommend Sands and Associates to anyone who found themselves in financial crisis, thanks for a great experience, great team, THANKS AGAIN

21 April 2026
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Reply from Sands & Associates

Thank you for the wonderful review and recommendation. Deciding to pursue an insolvency can feel overwhelming. One of our objectives is to support our clients throughout the insolvency process in a compassionate and professional manner.

Rated 5 out of 5 stars

Application

Ease of application and the staff was very profesional and helpful.

21 April 2026
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Reply from Sands & Associates

Thinking about and pursuing an insolvency can be challenging. We aim to assist clients throughout the process with professionalism.

Rated 5 out of 5 stars

The staff was great and comforting and…

The staff was great and comforting and very understanding and made me feel I wasn’t alone and made me feel very comfortable .

28 April 2026
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Reply from Sands & Associates

Our team understands that insolvency can be stressful and we are glad you felt welcomed and supported.

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. All options were explained to me so I understood the process.

28 April 2026
Sands & Associates logo

Reply from Sands & Associates

We are glad that the insolvency process was explained in an easy to understand manner.

Rated 5 out of 5 stars

Sands Trustee provided a calm and…

Sands Trustee provided a calm and thoughtful approach to my inquiry and helped me achieve my financial goals.

28 April 2026
Sands & Associates logo

Reply from Sands & Associates

We are pleased to hear your experience put you at ease and is helping you achieve your financial goals.

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