Sandicliffe Reviews 

**1 Star**

I contacted the Loughborough branch to enquire about the pricing and finance offer for the MG HS. The Sales Manager told me that the 0% finance advertised on AutoTrader was incorrect and that they were only offering 4.9% APR instead. He also aware this is incorrect the incorrect information but had not updated it.

When I pointed out that their own website was advertising 0.9% APR, rather than 4.9%, instead of explaining the discrepancy or apologising, he simply hung up on me.

I understand that pricing errors can happen. What is much harder to accept is the way a potential customer is treated when asking a reasonable question. Hanging up on a customer is unprofessional and leaves a very poor impression.

Thank you for showing me how potential customers are treated before I've even made a purchase. I'll be taking my business elsewhere. Good luck.

Just been mg.co.uk and found they quote is 0% APR for MG HS.

When my family started looking for a new car, I booked a test drive online through the Mazda website. Not long afterwards, I received a call from Jack Browne(from Sandicliffe), and from that moment everything moved quickly and smoothly.

Jack was very helpful throughout the whole buying process. He was always friendly, approachable, and honest, and he took the time to answer all of my questions without ever making me feel rushed. Whenever I asked for extra videos of the car, he recorded them and sent them over very quickly, which really helped us make our decision.

He made the entire experience smooth and stress-free, and I truly appreciated his excellent customer service. The 5-star rating is fully deserved and goes to this young man for his professionalism, honesty, and willingness to help. Thank you, Jack, for making the whole process such a positive experience!

I recently bought a car from Sandicliffe BYD Leicester, and the whole experience was excellent from start to finish.

A special thank you to Nikesh and Nathan, who were both amazing throughout the process. They were friendly, professional, knowledgeable, and never made me feel pressured. They took the time to answer all of my questions, explained everything clearly, and made buying the car a smooth and enjoyable experience.

Their customer service was outstanding, and they genuinely went above and beyond to make sure I was happy. I would highly recommend Sandicliffe BYD Leicester to anyone looking to buy a car, and I especially recommend asking for Nikesh and Nathan. Thank you both for making the experience such a positive one!

I bought and took my Mazda CX-30 last week, the greatest sales Jack explain to me very detail, he is extremely nice and professional, even i bought this CX-30 was a bit over budget, but i buy it happy via Jack, thanks Jack!! You are the best!!!!
Highly recommend 👍🏻👍🏻

We called into the Nottingham branch to look for a new car
Chris Jackson showed us around & found us our perfect car
Chris helped us with everything
He was friendly, approachable, helpful & just an overall delight
The experience of buying a new car was made so easy because of him
Would highly recommend Ford & Chris

So yet another problem with the car we are now well over 2k in repairs already and now another £1000 repair bill taking it to over 3k for a car I’ve had for 6 weeks I think it’s time to go to court. I’m not putting any more money into it after paying 13k. they clearly don’t do PDI checks. It’s so bad I’m having to sell the car at a loss thanks to Sandicliffe.

They clearly have a PDI problem and a don’t care attitude

Sad really as i really liked the car.

To add to the insult they reply to these reviews so you email them and get no reply. They don’t care once they have your money.

Without doubt this is the worst dealership ive ever had the pleasure of going too . They sold a car not fit for purpose . Valeting not done properly car leaked like a sive due to damaged seals and when questioned i was told the car was 5 years old and although full mazda warranty it wasnt covered. I was offered for the car to be repaired but neither was this a quick job or easy one. After many highly charged conversations i told them i was rejecting the car and req full refund. The day before bringing the car back down to nottingham i find out the car was incorrectly registered to a different address. I could go into great detail regarding various other issues but wont. I was left bringing the car back losing in excess of 400 for no fault of mine and full refusal to compensate me. Ive had to travel back to the dealership ive had to get a taxi to the train station catch 2 trains then a taxi to get home , ive got a car registered to a different address for the next few weeks till it can be rectified with dvla and the stress caused has been appalling . And throughout this not one appology. This is a mazda main dealer that does not give a monkeys for the service theyve provided. I wouldnt trust this company to sell tea bags
Buyers beware

Tried to call Sandicliffe Nottingham service 3 times for help with my Ford, no answer on the phone, eventually got through to some central desk who said they would pass my request to be called back onto the service department, no return call, rang again today same no return call again, rang again later today after waiting 2 hours, guess what no return call, obviously don't want the custom, what's happened to good old customer service, well with Sandicliffe it doesn't seem to exist, petty really if you can get past the hell of contacting them the service team might be good, but looks like I will never know how good or bad they are. Probably let Ford know one if the dealers is letting them down.

Update Sandicliffe never got back to me but Did on Trustpilot 36 hours later but I called another Ford dealer TC Harrison in Derby answered phone said come when convenient that day turned up 10.30 sorted by 11.30 supper efficient, Great old fashioned customer service, TCH are my now go to for our 2 Ford's.

Bought a pre-owned Ford Puma the end of May. Errol made the purchase a great experience with his helpful, knowledgeable approach and a very pleasant and fun demeanour.

Great experience and deal with Monique and Ranj. Lovely people thank you

I'm a motability customer, and Chris who dealt with everything for me from choosing to picking up the car my MG HS HYBRID+ TROPHY was absolutely BRILLIANT, HELPFFUL,KIND,AND FRIENDLY. EXCELLENT.

I have had a good experience buying my new car from Sandicliffe . Mr. J Browne , sales rep., was attentive and helpful all through the transaction which made me feel at ease during the process.
Thank you

All car salesmen are nice whilst they're selling you a car, not all are nice further down the line when things go wrong.
I recently bought a used Ford Focus from Errol Gray at Sandicliffe Nottingham. A month after buying I woke one morning to a flat battery. I immediately called Errol. He was pleasant, polite and true to his word. He arranged for a new battery to be fitted within hours and I'm back on the road. Five star service as promised.

Once I handed money over it's been a nightmare, Sandicliffe are completely refusing to talk to me, acknowledge any issue, and have been ignoring my official complaint (and the Consumer Rights Act) for ~16 weeks.

Bought a nearly new Mazda 3 in January, a dream car I'd saved up years for, but it was clear a few days in there were issues with steering alignment, un-even grip and handling, and the car has mismatched tyres across axles.

Arranging a repair was a nightmare, I was given 3 different arrival times, and told by 3 different people to expect a call back, I didn't hear from any of them. I lost an 8 hour work day travelling 2 hours to the dealership and waiting around (twice in one day after the first alignment didn't help), only for them to deny there was an issue at all, blame it on 'road camber' and tell me there was nothing else they could think of. I was patronised and ignored, and didn't even get a "sorry", let alone any next steps.

I have third party proof that the steering angle and balancing was very poor (Sandicliffe had said it was "Perfect" and the steering angle "not adjustable"), but the root issue (likely just the tyres!) is still undiagnosed/unresolved.

After putting a complaint in, they ignored it for the maximum possible time (8 weeks), at which point they just offered another repair, ignoring the issues I'd raised and the fact the CRA only allows 1 repair attempt. I was then told they "couldn't assist further" and I needed to wait for the Sales team, who has also ignored me for 5 weeks now.

I would not recommend Sandicliffe, at all. A relatively minor issue will likely snowball into Ombudsman/legal routes, final rejection (which will likely be ignored), or just giving up and continuing to throw my own money at the problem.

I boughta Mazda 3 from Himalaya Raval. It was great experience and very happy with his service. Many thanks for finding me right car. Highly recommend.

Absolutely appalled by the service and MOT assessment provided by this MG dealership.

Our 2022 MG with only 17,792 miles was initially failed on:

* a supposedly “serious fluid leak” from the rear shock absorber
* and a “contaminated” rear brake disc.

We were quoted hundreds of pounds in unnecessary repairs and led to believe the vehicle had major safety defects.

After completely losing confidence in the dealership, we took the car to a trusted independent garage for a second opinion, inspection, repair assessment and fresh MOT.

The independent garage found:

* no failed shock absorber
* no serious leak
* no contaminated brake issue
* and the car subsequently passed its MOT without issue.

The independent mechanic also advised that what appeared to be “misting” on the shock absorber did not resemble a genuine active leak.

The entire experience was unacceptable and felt either grossly incompetent or deliberately misleading. It caused unnecessary stress, wasted a significant amount of our time, and completely destroyed any trust we had in this dealership. Communication throughout was poor, parts were suddenly “unavailable” after we had already spent considerable time there, and the glaring inconsistency between the dealer health check and MOT assessment raises serious questions about the reliability and honesty of their process.

I would strongly urge anyone receiving expensive MOT repair quotes from this dealership to get an independent second opinion before agreeing to any work.

Absolute waste of time multiple visits with no help will be putting formal complaint in and won’t be using this company again!!!

I did not want to do public review here. But Mazda did not ask me for review and the link to feedback sent by Mark just gives me redirect error and doesn’t work.

This company used to be good. I used it regularly for my previous car and there were only minor issues occasionally. The level of customer service has deteriorated significantly in the last 18 months.

- You used to be able to pay for your car to be picked up, serviced and dropped off again. Not anymore. It was very convenient.

- it may be a little thing but service used to include car wash. Then you had to pay for it as an option. Recently this was not even offered as an option.

- booking the service was frustrating. No prices given when I booked so I had no idea how much it will be. Booking confirmation only received after 4-5 days via text from random mobile number so I was not even sure if it was genuine

- online checking is completely useless. I do not bother with it anymore as the paperwork gets printed before online check in email is sent. So whatever comments you put in the form - none of it is seen by the mechanics

- very limited service offered on Saturday. Sandicliffe promises video of the car check up. I didn’t get one. Apparently Byd staff (only service open on Saturday) have no access to Mazda system. I was promised video would be sent to me on Monday once Mazda is open again. I have not received anything. Also no diagnostic appointments are offered on Saturday, so if you work full time and have an issue - good luck.

- Mazda has only sales open on Saturdays. Booking email does not make it clear. So it took me 15 min to actually find someone from service to speak to. Mazda sales staff sent me to Ford. Ford reception was also closed. Staff members walked passed me and ignored me. The only staff available were at Byd. Surely it’s not difficult to add a line into confirmation email „please go straight to Byd on Saturday” I have no faith my car would get serviced if I used online check in and keys drop off.

On the plus side at least annoying phone calls asking for feedback/confirmation before and after the service have now stopped.

To summarise this company used to be good but has deteriorated significantly.

We were offered a courtesy car whilst ours was being repaired.
Jeremy Hock was more than helpful. He arranged everything for us and nothing was too much trouble.
He kept us fully informed at each stage regarding our repair .
We would recommend Jeremy for all your needs at Leicester Sandicliffe

Purchased two Ford Fiesta vehicles from Sandicliffe Leicester for just under £24,000. The sales representative was excellent and a real credit to the company, and I was assured both vehicles had been thoroughly checked and were in “tip-top condition.”

Unfortunately, one Fiesta only driven home and back for an MOT probably no more than 50 miles since purchase failed an MOT due to a faulty brake light and worn wiper blades, with an advisory issued for handbrake adjustment. While I appreciate bulbs can fail unexpectedly, worn wiper blades and a loose handbrake should have been identified before sale especially after reassurances from the salesperson.

I contacted the dealership immediately whilst the vehicle was on site and requested the handbrake issue be addressed. Despite being told this would be passed to a technician, I later discovered the adjustment had not been carried out because someone else decided it was now “unnecessary.” The handbrake is now clearly loose and requires excessive travel to hold the car securely.

What is most disappointing is the appalling level of customer service afterwards. I was contacted by customer services, explained the issues fully, and was promised a very prompt response from management who was also emailed along with customer services. Despite the company’s guarantees, I have still received no follow-up whatsoever from anyone.

Very disappointing after-sales experience, especially given the assurances provided at the point of sale.