Sandicliffe Reviews 

Really good customer service

Buying a car remotely for the first time felt a bit daunting, but Monique at the Nottingham branch made it effortless. Her communication was amazing throughout, and her great personality made the whole process a breeze. Highly recommend Monique and the Nottingham team!

We recently purchased a Peugeot Rifter from Sandicliffe Lincoln, and the entire experience was smooth and hassle-free from start to finish.
​A special thank you to Mark Chippington, who was absolutely excellent throughout. His communication was top-class—he kept us updated every step of the way, answered all our questions, and made sure the handover went effortlessly. The Rifter was prepared to a fantastic standard and is proving to be the perfect base for our micro-camper conversion!
​Highly recommend Sandicliffe Lincoln, and huge thanks again to Mark for such brilliant service.

*1/5 Stars - Worst dealership experience ever - Sandicliffe Loughborough*

Absolutely diabolical. I would give 0 stars if I could.

We booked a viewing and test drive for a car for my daughter and drove 60 miles to get there. When we arrived we were told we couldn’t have the test drive because the salesman was “busy with other customers”. So why take the booking in the first place? Total waste of our time and fuel.

*The car & the lies*
The car itself was in poor condition. 3 dents on the bodywork which the salesman promised would be “fixed before collection”. The headlining was dirty and the whole car needed a clean. We specifically asked if it would be fully valeted and were assured it would have a full valet inside and out.

The only thing the salesman seemed to care about was payment. He kept saying it “had to be paid before the end of the week”. The end of the week was the last day of the month — it was obvious he was chasing his bonus.

*Collection day*
We collected the car and it was filthy. Not a full valet, just a basic wash and vacuum. The 3 dents hadn’t been touched either. Because we’d already paid in full and taxed + insured the car, we had no choice but to take it.

I ended up spending *£94 and 3 hours* at a valeting company in a shopping centre just to get it cleaned properly inside and out.

*Aftercare = Non-existent*
I asked for the £94 valet to be refunded since they didn’t do what they promised, and for them to sort the dents. That was 1.5 weeks ago. I’ve heard nothing. No calls, no emails, nothing.

I’ve even logged a formal complaint and still complete silence.

*Summary*
They are only interested in selling you the car. The minute you’ve paid, especially if you buy outright like we did, you’re on your own. If you take finance with them maybe you’ll get help, but for cash buyers the aftercare is non-existent. Nobody returns emails or phone calls.

By far the worst dealership I have ever dealt with. Do NOT buy from Sandicliffe Loughborough unless you like being lied to and ignored.

Brought a Nissan qashqai from Sandicliffe Nottingham used car dealership ,dealt with by Louie and manger Lauren, both were very helpful and explained everything well, went out of there way to help us, would recommend to anyone, thanks again,Colin and Linda

Excellent customer serve. Knowledgeable and helpful, made the whole transaction a pleasure. Many thanks Kian

Purchasing a new car from this company was fine but arranging repairs or servicing is not up to the standard of some competitors. The central telephone system means that it is impossible to speak directly with the person or branch you require. Promised call backs often don't happen. Communication is a serious, off-putting problem with this company.

Living outside the area, I pre‑arranged to buy a car from Sandicliffe Nottingham over the phone. I was contacted by Andrew Peacock, who made every effort to keep the process smooth and straightforward.

When we travelled down to finalise the sale, we were made to feel very welcome, and the car was presented exceptionally well. Andrew took us through all the paperwork, explaining everything clearly and in detail. Every promise made was kept.

Thank you to Sandicliffe — and especially to Andrew Peacock — for the outstanding service. I would definitely recommend them.

I visited the dealership on Saturday for a pre-booked test drive of a Ford Puma. The sales lady who handled my appointment was fantastic—very patient, thorough, and helpful throughout the entire day. She took me for a test drive, ran through all the figures, and when I asked to look into BYD models (since both brands are under the same roof), she happily showed me the cars and worked through the quotes with me. I want to give her credit, even though I didn't catch her name.

Unfortunately, the experience was ruined by the General Sales Manager, Nik Gokani. Early on, Nik introduced himself, said he would look after me, and checked if everything was okay. However, when it came down to negotiating the monthly price—I was quoted around £417/month and asked if they could get it closer to £370-£380/month—his whole demeanor shifted.

The sales lady checked with management and politely let me know that £417 was their best price. That should have been the end of it. Instead, Nik walked over to me and my friend, asked what price I was expecting, and when I told him, he snapped: "It is not a market."

His tone was rude, aggressive, and offensive. He then pulled out a calculator to manually count up the total contract cost to prove a point, stating bluntly that they won't sell the car at that price.

As a customer, I am fully within my rights to ask for a better deal. If a dealer cannot meet a price, they simply decline politely. I did not make an absurd offer like asking for a £417 car for £100, so I have no idea why he felt entitled to make a condescending comment like "it is not a market." As a General Sales Manager, basic professionalism, patience, and respect for customers are mandatory requirements.

Nik’s attitude literally drove me out of the door to purchase a car from a different dealership instead. It is a shame because this location has high ratings, but staff with that kind of attitude are a massive liability to brands like BYD and Sandicliffe.

Nik’s attitude towards customers needs to change. I will never return to this branch.

If this was the last place to could buy a car/take it to be serviced then I’d start walking everywhere. The only garage I’ve come across where they ask you to get the car there for the crack of dawn, but it never gets looked at till mid afternoon. And don’t get me started on the car buying experience - the last ever car I had from there had issues on the test drive that they couldn’t even be bothered to fix before collection. Avoid like the plague.

Really not happy with Welford road branch in Leicester. I bought a car from this dealership after handing back my other one. The dealer Liam Smith seemed as though he was really helpful from the start but later on things unraveled. As I have previously had ford cars before and handed them back with wear and tear and previously one that was more damage along with mileage these have always been over ridden with nothing to pay. The one that I handed back this time had very minimal damage and I have been charged for it but also the car had not been valeted before handing back which is an absolute rip off, a hidden cost and was never made aware. I also made Liam aware that there were more miles than agreed with a response of "don't worry about that".
Annoyed it an understatement! I have tried to contact him by phone and emails and he seems to of disappeared off the face of the earth only to think he has now received his commission so is no longer bothered!
Rang ford credit and they stated I MUST pay all this. That is fine however I am more annoyed that I was told not to worry about it and given handing back cars before with no charge is not acceptable service. I will certainly be boycotting this dealership in the future

I went to Sandicliffe Leicester branch on Welford Road, I saw a Ford Puma I was interested in and was shown and had a test drive by Billy, who was ok and did his job ok, we wanted more time to think about it so decided to take up Billy’s offer of paying £100 to retain car which is fully refundable, also after he went to the head honcho who gave us a poor price for trade in, also add on’s came to about £2000 which I know you don’t have to have, but they try to squeeze as much out of you as possible, the week after I bought a Puma 2 years younger and 10000 less mileage which was just £400 dearer from a different dealer, so I advise shop around, my main gripe about this company is having taken my £100 to retain car I didn’t have they keep your money for as long as possible, in my case over 2 weeks now, I have phoned 3 times now and they have still not returned my £100, also there phone system is mainly AI and just cuts you off with no option to speak to a HUMAN, the only way I found was to look at a car they are selling and ring that number and you get straight through, it seems just another company treating you like rubbish, no personal touch, so be warned

HI, just to give anyone on the motability scheme to think twice three or even four times before having your car from Sandicliffe Loughborough!
We have had so so much bother with them over the last two years and eleven months.
They like to do diganostics which takes a day then have to wait another couple of weeks to do the work.
The last straw was today 13/07/2026 we needed to book the car in for it's first MOT, we asked for a 1 hour time slot as we were waiting with the car, only to be told by Jordan that it will take a minium of 3 hours for the MOT!
explained that we are both disabled and waiting around for that amount of time is near Impossible, he still said NO it will be at least 3 hours!
I asked to speak to higher management only to be told they are ALL in a meeting. He said he could ask one of them to phone us back BUT it will still be the same answer os at least 3 hours.
We had enough and said we will go else where.
We are getting our new car from Kia Burton so phoned them to see what they could do?
The answer is YES we can book you in for a one hour time slot and it may even be shorter, just perfect, thank you kia Burton.
So whatever Sandicliffe say just take it as a lie they are good at that. WE WILL NEVER use them again
UPDATE, someone phoned today to let us know our car needs booking in for an MOT!! Left hand doesn't work with the right pathetic place.
UPDATE They are still totally useless had 3 more phone calls wanting us to book in for MOT.
UPDATE 3rd August
Well Sandicliffe Loughborough you replied to me!!
Now why would I email you to point out your failings!
You know who I am, so how about you email me?
Always wanting your customers to go out of their way to something you never do.

My service was cancelled by text 2 weeks before it was due. I rang 4 times left messages and no one ever rang back.

Customer service shocking I have now gone elsewhere.

Definitely would not recommend.

I took my car in to Sandicliffe Stapleford for an MOT in April and asked for them to look at my sunroof, as it appeared that something was sliding about. I collected my car to be told that there was an issue with the blind, and as it was wear & tear it was not covered by Ford Protect. I went over to collect car with a service agent to see that sunroof had not even been looked at, the agent opened the roof and realised that part of the roof trim had fallen in. The Service Manager came out and said it had fallen off due to heat and that they hadn't got any pads, could I buy some on Amazon? I was told NOT to use the blind (I didn't).
At the start of July I was driving when there was a strange ripping sound and my blind 'shot' back into the back of the car. I got an appointment and took it in a day or so later (it looked like it had peeled off under heat). Sandicliffe looked at it and said it would be ~£950 to replace it. I asked them to contact Ford Protect. They did but FP refused to cover it (again) saying it was wear & tear, even though the Internet is full of users complining of this issue. I asked if it could be repaired rather than replaced, but I have still heard nothing!
If Sandicliffe Stapleford had looked at this properly in April I don't beleieve it would have failed in July, BUT because of their lack of care and poor service I am looking at a £1k bill.
Definitely avoid...

I recently purchased a lovely Ford Kuga Black Pack ST Line X from Sandicliffe Ford in Loughborough and the salesperson Dionne Leigh was absolutely brilliant!!!!!

she went above and beyond to help and support me in every possible way she was so professional and making sure everything was stress free and straight forward.

Had my car booked in yesterday at 2 pm for it's 2year service and was told by the service desk that it would only take 3 hours max.
I never picked my car up until this morning at 11 am.
I asked the same person who booked the car in why has my car been here overnight because you promised me it would be done in 3hours max, he said did you get a message to say it was ready to pick up Monday afternoon, I showed him my messages and told him no I haven't had a message only at 5.55 to say you can pick your car up tomorrow morning.
Everyone was apologetic but it should have never happen.
I told the service manager when I finally picked my car up that I was not happy with the way I had been treated.
I don't know if Sandicliffe has changed hands but I cannot remember being treated like this before.
Suffice to say I will never take my car back to Loughborough Sandicliffe, I will take it to Leicester.
Get your act together Sandicliffe

I recently bought a secondhand MG HS from Sandicliffe Lincoln and the Salesman Chris Smith made the whole experience completely stress free.
Chris was very helpfull and did all the work and he is a
very pleasant person and experienced Car Salesman.

Well Done and the Car is Great.

Mr T G Curry-Smith

In November 2023, my family visited Sandicliffe Loughborough to view a second-hand Nissan Leaf that was being sold as an approved used vehicle. We decided to purchase the car the same day and paid what appeared to be the normal market price. During the sales process, no information was provided about any unusual or significant vehicle history, and because we were buying from a franchised Nissan dealer, we trusted that all relevant checks and disclosures had been carried out.

A few days later, when collecting the vehicle, we discovered that the sales invoice provided was actually for a different vehicle. We contacted the salesperson (TS) to request a corrected invoice but received no response. We also approached another Sandicliffe branch for assistance, but were told the issue had to be dealt with by the original dealership. Despite what seemed like a straightforward administrative correction, we never received the correct documentation. This left us questioning the level of care given to our purchase.

The most concerning issue arose recently when we attempted to sell the vehicle. Several online buying platforms rejected it, and we subsequently learned that the car had previously been registered as a London taxi in 2022. This was a complete surprise to us and had never been mentioned during the sale. We have since learned that this history significantly impacts the vehicle's desirability and resale value.

Had we been aware of this information at the time of purchase, we would have been able to make a fully informed decision and negotiate accordingly. Instead, we paid a market price for a vehicle carrying a history that many buyers and trade platforms treat differently.

The past week has been extremely stressful as we realised we could potentially lose several thousand pounds compared with what we reasonably expected the car to be worth. Beyond the financial impact, the uncertainty and worry this situation has caused have been genuinely upsetting.

We trusted Sandicliffe because it is an authorised Nissan dealer and expected a higher standard of transparency and due diligence. We would welcome an explanation as to how a vehicle with this history could be sold without it being clearly brought to the buyer's attention.

My suggestion to Sandicliffe is simple: carry out thorough vehicle history checks on every used car and ensure any material history is openly disclosed to customers before a sale is completed. Being transparent helps customers make informed decisions and ultimately builds trust in the dealership. Unfortunately, our experience has had the opposite effect.

Unsure who the salesman Dave is, but he's an abrasive person that put me of immediately, after being stung the first time purchasing from this company, he compounded that view after looking at another vehicle they had for sale, fool me once shame on me, fool me twice shame on you.