HPL Motors Reviews 4,212

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 389 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding the user experience. Many people appreciate the personalized and understanding approach of the staff. However, some people were dissatisfied with aspects of the product and customer service. A few customers reported receiving cars with significant issues shortly after purchase, including missing service history and unresolved mechanical problems. There were also instances where customer service was perceived as unhelpful or dismissive, particularly when addressing recurring faults or after-sales concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and efficient assistance... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers express satisfaction,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the helpfulness, excellent... See more

User experience

People report positive experiences with user experience. Many customers describe the car buying process as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service when looking at the car was excellent; helpful and considerate. They helped me choose the right car for me and listened well to my requirement and needs. Once purchased and on collection, it... See more

Rated 5 out of 5 stars

Mike helped us out today with a quick handover today. Sound guy who wasn’t pushy or ‘salesy’ just told you what you needed to know and gave you breathing room to discuss options. Would recommend Mike... See more

Rated 5 out of 5 stars

From entering the showroom was pleasantly greeted with an advisor willing to help and I was given to Nathan Blake. Which did an excellent job from explaining to helping and the sales pitch was excelle... See more

Rated 5 out of 5 stars

We recently purchased a vehicle from HPL Motors and cannot recommend Jack Davies highly enough. Despite us calling at very short notice to reserve a car, Jack went above and beyond to ensure the v... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic service, beautiful car!

After searching for a particular model and specification, I recently purchased a vehicle from HPL Preston. From initially enquiring about the car, the service I received from Jason throughout the purchase and handover process has been absolutely amazing. Everything was explained to me in detail as this was my first electric purchase and I only ever received advice with no hard sell.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

First visit to the Stockport branch

First visit to the Stockport branch, very modern, lots of staff happy to help. I spoke with Matthew holt, he was easy to talk to and told me all about my car. Matthew made me feel at ease and reassured me that body work that needed doing would be done. 100% recommend speaking with Matthew when you can.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service and purchase

Absolutely amazing service by Liam Griffiths and HPL motors Stockport. Since start to end was very transparent and clear communication and final car delivery of the car as committed in stunning condition. Loved it very much.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

We enjoyed our experience

We enjoyed our experience, we wasnt mithered whilst selecting a car. Mike was the man when purchasing and when collecting he had made sure the car was in tip top shape we will 100% use HPL again. Shout out to Mike (and the free drinks 😂)

14 May 2026
Unprompted review
Rated 4 out of 5 stars

Happy with the service

I am very satisfied, so far, with the service from HPL. It’s great that they have a wide choice of cars. So far, the staff have been honest in their dealings with me.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Andrew made the whole process nice and easy, I went in not having a clue what I wanted to buy and he was patient and gave me great guidance. Once I'd decided he explained the whole process thoroughly and kept me updated whilst I waited for my car to be ready. Would recommend.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Joe made the whole car-buying process…

Joe made the whole car-buying process really easy and stress-free. Friendly, helpful and never pushy, he took the time to answer all my questions and made sure everything was sorted smoothly. Really happy with the service and love the car. Would definitely recommend Joe if you’re looking for a great experience buying a car!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I bought my car from Oldham HPL. Andrew hadfield helped me and nothing was too much trouble! He was great! He could answer any of my questions and was quick on the phone when I was enquiring. I will definitely be returning! Amazing service and absolutely love my new car! Thank you very much Andrew.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Five Stars for Jack at HPL Motors!

We recently purchased a vehicle from HPL Motors and cannot recommend Jack Davies highly enough. Despite us calling at very short notice to reserve a car, Jack went above and beyond to ensure the vehicle was fully prepped and ready for our arrival.

Throughout the process, Jack was incredibly attentive and patient. He gave us the space we needed to inspect the car thoroughly before guiding us through a test drive, where he was flexible enough to let us choose our own route.

The part-exchange process for our older, high-mileage vehicle was handled very fairly, and the team managed all the paperwork seamlessly. What impressed me most was Jack’s professionalism regarding the optional extras; although we declined the additional coverages, he was completely respectful of our decision. Thank you, Jack, for making this such a positive experience.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Mike helped us out today with a quick…

Mike helped us out today with a quick handover today. Sound guy who wasn’t pushy or ‘salesy’ just told you what you needed to know and gave you breathing room to discuss options. Would recommend Mike to anyone who’s looking for a simple straight forward no BS experience.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

From entering the showroom was…

From entering the showroom was pleasantly greeted with an advisor willing to help and I was given to Nathan Blake. Which did an excellent job from explaining to helping and the sales pitch was excellent. I would highly recommend. Thank you.

20 April 2026
Unprompted review

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