Sandicliffe Reviews 

I made an enquiry about a preregistration vehicle online through their website. Received a call from their online team who confirmed the car was available. I then received a call from Monique who confidently took me through the process of how to purchase the car. Because I was travelling from Pontefract, everything was done over the phone and by email.

Arranged to collect the car in the Saturday morning. Monique was professional and efficient throughout the process.

Loved the experience and love the car.

Highly recommend Sandicliffe Nottingham.

I had the unfortunate experience of purchasing a car from Sandicliffe Loughborough, and the entire process was unnecessarily frustrating.

I found the car on AutoTrader and called to confirm its availability and price. I was assured it was at Loughborough and available at the advertised price. However, I later discovered the same car was listed at Sandicliffe Leicester for £1,500 more. Despite calling Loughborough again, I received the same assurances.

After a family member physically located the car at Leicester, Loughborough finally acknowledged its location and said they would confirm the price. I was promised a response within 15–20 minutes but had to chase them almost three times and wait nearly three hours, only to be told I had been quoted the wrong price and would have to pay the higher amount.

Despite this, I proceeded with the purchase. I was travelling from London and had arranged a Saturday collection, but my 10 am appointment turned into a two-hour wait. I was then told I could not test-drive the car because I had held my driving licence for less than a year. This was extremely frustrating and left me questioning whether they preferred not to sell to new drivers.

I had also flagged an issue with the right rear wheel identified by my family member. Before leaving, I specifically asked whether it had been checked and explained that I was driving back to London. I was assured it had been looked into. Yet halfway through my motorway journey, a tyre pressure warning appeared, forcing me to stop and investigate the very issue I had raised beforehand.

To make matters worse, the car had not been cleaned properly, with food debris and breadcrumbs still inside.

The entire experience was extremely disappointing, with a lack of communication, respect for my time, and basic attention to detail. I went ahead with the purchase because I wanted the car, but the service I received was unacceptable.

I took my car to have a new key coded. Twice, they told me they couldn't do it. Today I received a call to tell me that they might not be able to do it even if I drove 30 miles again, to a third appointment. Wasted time and exceptionally poor customer service- or lack thereof.

Buying a car is a big deal, so it’s important to get it right first time. Jack looked after us throughout the buying process, explaining everything as we went along. His amiable and unpressured approach made for a relaxed and enjoyable buying experience. We’ve now got the perfect car and couldn’t be happier!

I had a fantastic experience purchasing my car from Sandicliffe Mazda, thanks to Jack and Lauren. Both were incredibly proactive, helpful, and prompt in responding to all my queries, from my initial enquiry right through to the delivery of the car.

Jack was particularly kind, patient, and professional. As this was my first time buying a car, he took the time to explain every step of the process clearly and made sure I felt comfortable throughout. There was absolutely no pressure at any point, which made the entire experience smooth, enjoyable, and stress-free.

A huge thank you to Jack and Lauren for making my first car purchase such a positive experience. I would 100% recommend them to anyone looking to buy a car, and I'll definitely be returning to Sandicliffe Mazda for my next one!

Thank you both for the excellent service!

A well run dealership, a great experience in selecting my new mazda. Lauren the sales manager and Jack the sales executive were nice, easy going and professional people. Who made the process of selecting the right vehicle easy. 5 stars all day long. Looking forward to doing business again. Well done guys! It was a pleasure.

jack was a massive help,I didn't come to buy a mazda, but with is help, he help me and my wife, ti fall in love with the car, thank you jack

All be it the initial order was a little strange , the lady who took over my order was very helpful and kept me informed at all times right up to collection of my new car . The handover was very easy and I felt like a very valued customer

A couple of days ago I purchased a pre-registered MG HS+ Trophy hybrid for a great price from Sandicliffe MG in Nottingham. From the first call I received from Monique, everything was very easy, she kept me informed and secured me a great trade in price for my car. She was very professional throughout the process and didn't rush anything at any point. The service has been faultless so far from Monique on behalf of Sandicliffe and I would definitely deal with them again in regards to purchasing a vehicle.

Great experience buying a car from Sandicliffe. Dealt with Dionne who was fantastic. Although I had to get back in touch with them after the purchase due an issue, it was dealt with wonderfully by Sean and smoothly sorted out. I would 100% recommend Sandicliffe to anyone and would buy from them again without hesitation.

Very poor sevice would not recomend going there really poor service0/10

Brilliant sales team Lovley people made me feel very welcome and didn’t pressure me in to anything would definitely recommend to anyone

Customer service from the Nottingham branch is amazing. Especially from Jack who helped me make the final decision. I walked in knowing that I wanted a specific car and I had a specific budget in mind and he made it work. I was offered cold and hot drinks on both of my visits. Very friendly staff all around. Also very accommodating. I wanted to drive away in the car that day and Jack made it happen. I was made an appointment for the following week to have the car valeted and ceramic coated. Thank you for my new car 😊!

Our visit to order our new Motability car was made easy and pleasant by our advisor Maria. She was knowledgeable, gave good in-depth advice about our options whilst listening carefully to our needs.

We would also like to thank Steve for his patience while booking our old car in for an MOT in readiness for handing it back in.

A nice bright showroom with a cafe area with tea and hot chocolate in proper mugs. I would recommend Sandicliffe Ford Nottingham for your Motability needs.

Their phone answering and system is awful. Always has been.
All I wanted to do was change service date.
Not for the first time I have been waiting for several minutes before being answered.
When answered, operator difficult to understand and when finally put through I waited a further 15 minutes and gave up.
I just can't be bothered anymore

Went to Loughborough branch for a 24e04 recall
Eml light came on told me it was a dpf needed regen that’s was done eml came back on told me it was boost sensor and dpf below threshold 40 miles later came back on I keep telling the branch it down to the recall but they not interested about it now I’ve got a car worth nothing now it’s coming up to the mot carnt do that with the light on now can I I wouldn’t recommend the company at all sort your self out bunch off idiotic people

Purchased a car from MG Sandicliffe, fabulous help throughout the process. Monique dealt with all my questions and anxieties as a first time EV buyer. Easy going, professional throughout and super friendly.

Trusting and engaging throughout, detailed explanation of the car and the handover process.

Excellent, friendly customer service from Louie and Lauren. They created a relaxed, welcoming atmosphere on the day I picked up my new Mazda 6e.