Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more
Company replied
Saga has just insured my holiday for a most competitive price. They ask questions which seem relevant to the situation. Of course, the proof of the pudding lies in the eating thereof… I could possibly... See more
Had problems getting a single trip travel insurance policy on a search engine but didn’t know why. I was also refused on Saga’s web site. Spoke to Saga on the phone and was given the probable reason... See more
Company replied
Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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They were quick to resolve my problem
3 August 2026
Reply from Saga Insurance
We're glad we could quickly resolve your problem. We appreciate your positive feedback!
Kind regards
Kieron
Saga car insurance was very competitive…
Saga car insurance was very competitive and easy to contact them. The app is very useful too.
8 August 2026
Great company
Great company. Products are very reasonable. Easy to use website and excellent aftercare
8 August 2026
professional service
. excellent and professional service very easy to understand.saga employee friendly .
5 August 2026
James is a lovely man who helped me get…
James is a lovely man who helped me get my documents sorted and explained others things about insurance I wouldn't have known very helpful
6 August 2026
car and home claim for damages…
The way they dealt with my car insurance afternsomeone hit me and also how efficient they were when I lost my greenhouse due to a field fire at the rear of my property
7 August 2025
Good price with easy to use web portal…
Good price with easy to use web portal and sensible fees for changes.
6 August 2026
I felt that the advisor listened to me…
I felt that the advisor listened to me and guided me towards understanding my latest needs in confirming the current price I am to pay this year. So everything was in place for my payment to be made on the due date. I did not experience any difficulties with my contact as I was able to receive help and support from a human adviser and not have to manage a chat box which I always find onerous and time consuming.
7 July 2026
Reply from Saga Insurance
We're so glad to hear that our advisor provided you with clear guidance and support regarding your payment. It's wonderful to know that we could assist you effectively and ensure everything was in place for your due date. We appreciate your positive feedback about speaking with a human advisor.
Kind regards
Kieron
They really listen
They really listen, give clear guidance and understand how difficult it can be to navigate travel insurance with pre-existing conditions. They make amendments without any fuss and are really helpful
6 August 2026
My renewal phone call was treated…professionally.
My renewal phone call was treated respectfully and quickly. I requested paper copy renewal package for August 2027. This was noted on the computer for the future.
Very pleased thank you.
6 August 2026
Saga is a good company with a somewhat…
Saga is a good company with a somewhat clunky website and not ideal customer service at first but once a qualified person looks into a complaint (mine was relatively minor about inability to update payment details on the website) they really bend over backwards to rectify anything that didnt go right.
27 July 2026
Reply from Saga Insurance
Thank you for your valuable feedback. We appreciate you highlighting both the areas where we can improve, such as our website and initial customer service, and the positive experience you had once a qualified team member addressed your concern. We are committed to ensuring our customers receive the support they need.
Kind regards
Kieron
Saga gave me the immediate help I needed
I was in a position where I needed urgent advice from my travel insurer at a time when the other offices were closed. I got definitive and immediate help and purchased a policy for my immediate trip to Menorca.
The adviser was sincere and professional. I was impressed and very appreciative.
6 August 2026
Excellent customer service and great…
Excellent customer service and great value for money.
27 July 2026
Found the person that I spoke to was…
Found the person that I spoke to was very helpful and dealt with my enquiry and added the extra named driver in the my policy
2 August 2026
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