The online travel insurance form for Saga was very clear and easy to understand but I had one query. We called the helpline- answered very quickly by James Huck. James listened to my query and con... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more
Company replied
A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more
Company replied
Very easy website to arrange travel insurance even with adding medical information . Very happy with the price. When phoning to update on medical screening , I was talking to a lovely kind and caring... See more
Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
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Saga has just insured my holiday for a…
Saga has just insured my holiday for a most competitive price. They ask questions which seem relevant to the situation. Of course, the proof of the pudding lies in the eating thereof… I could possibly have problems should I need to make a claim. At present though, I am impressed.
8 August 2026
Good value for maney policy and…
Good value for maney policy and includes everything we need!
8 August 2026
Excellent customer service
Customer service agent gave clear information and was polite and answered all of my question. Excellent customer service
8 August 2026
Great value for car insurance
Online quote and ultimate policy documents easy and price for my car insurance renewal was very considerably cheaper, and for more comprehensive cover, than wanted by my well-known existing insurer.
7 August 2026
important to judge travel insurance not just on price but on service and delivery
I find dealing with saga insurance easy and reassuring thst they would deal with matters well if i ever needed to make a claim
6 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Saga has slways good for me but…
Saga has always been good for me but unfortunately my very recent experience was very disappointing.
I couldn't understand what the person was saying who was selling me the policy.
I asked about if I needed to claim what was needed and how I go about it! they didn't know???
So they were selling a contents policy and they didn't know the correct information to advise the customer how to claim.
Doesn't make sense, after a very long time on the phone I asked to be put through to claims directly.
They were very easy to undestand and extremely helpful.
5 August 2026
Reply from Saga Insurance
Hello,
Thank you for the review, and I apologise for any inconvenience with regards to this matter.
If you wish to claim, the claims numbers would be seen on your paperwork, and they can guide you on how to claim and what may be needed for that particular claim. I apologise if the first operator did not make you aware of this.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind regards,
Liam
Spoke to a human on phone who was…
Spoke to a human on phone who was polite ,friendly,and knowledgeable ,and gave me confidence
9 August 2026
It was never a problem in the past,this…
It was never a problem in the past,this time it was a nightmare!
3 August 2026
Reply from Saga Insurance
Good evening,
I am sorry to see the review that has been left by yourself, Chris.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
Kind regards,
Liam
Maybe not the cheapest but quite easy…
Maybe not the cheapest but quite easy to get the insurance online I would recommend them. They came in a little bit cheaper than go compare money supermarket you switch.
6 August 2026
They made it easy for me to get a…
They made it easy for me to get a really good competitive price for my car.
22 July 2026
Easy to understand
8 August 2026
I’ve been with saga since turning 50…
I’ve been with saga since turning 50 been with them for six years now they’ve always been helpful I wouldn’t go with any other company.
8 August 2026
I have dealt with Saga for years
I have dealt with Saga for years , we have booked our 3rd or 4 th cruise with you , so trust you
8 August 2026
Excellent service…
Saga were excellent and you could talk to them by phone which is a massive plus there days .
Well done
4 August 2026
clear and precise information
8 August 2026
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