Saga Insurance Reviews 

Customer service agent gave clear information and was polite and answered all of my question. Excellent customer service

Online quote and ultimate policy documents easy and price for my car insurance renewal was very considerably cheaper, and for more comprehensive cover, than wanted by my well-known existing insurer.

I find dealing with saga insurance easy and reassuring thst they would deal with matters well if i ever needed to make a claim

Everything

Fantastic service, ease of access to the portal and easy to use

Saga has always been good for me but unfortunately my very recent experience was very disappointing.
I couldn't understand what the person was saying who was selling me the policy.
I asked about if I needed to claim what was needed and how I go about it! they didn't know???
So they were selling a contents policy and they didn't know the correct information to advise the customer how to claim.
Doesn't make sense, after a very long time on the phone I asked to be put through to claims directly.
They were very easy to undestand and extremely helpful.

Spoke to a human on phone who was polite ,friendly,and knowledgeable ,and gave me confidence

It was never a problem in the past,this time it was a nightmare!

Good price good service good product well done.

Maybe not the cheapest but quite easy to get the insurance online I would recommend them. They came in a little bit cheaper than go compare money supermarket you switch.

They made it easy for me to get a really good competitive price for my car.

Treating you as an individual, and willing to listen

I’ve been with saga since turning 50 been with them for six years now they’ve always been helpful I wouldn’t go with any other company.

I have dealt with Saga for years , we have booked our 3rd or 4 th cruise with you , so trust you

Saga were excellent and you could talk to them by phone which is a massive plus there days .
Well done

Be careful with Saga Travel Insurance as Saga’s underwriter, ‘Collinsons’ impose an unfair and unreasonable system that Saga willingly enforces.
Having regularly been covered by travel insurance for over 60 years I have had, on previous occasions, found myself informing my travel insurer that I have been referred to my GP for a hospital appointment to have an issue checked out. In the past, with other travel insurers, I have been told my insurance will continue but the condition, subject to the hospital referral, will not be covered. I fully understand and appreciate that underwriters cover themselves in this way.
I have been without travel insurance since 4th December 2025 (I am composing this in August 2026). A skin issue I had was referred to Dermatology as my GP sought a confirmation that the issue was “minor sun damage” and not something more serious. At the same time my GP prescribed a cream that cleared up the issue. However with our ‘wonderful’ NHS, I have now checked and the waiting list is over 40 weeks for Dermatology, so no holiday for a year, as I have to either have a diagnosis or confirmation the skin issue has cleared up. Saga Travel Insurance, following their underwriter’s policy, immediately suspended my entire travel insurance informing me “their underwriter, Collinsons, dictate that if any health issues, no matter how minor, that is under investigation, the policy holder is suspended from booking any holiday” – ‘nice one!
I did contact Saga Travel Insurance, after some months, and had my premium for my annual travel insurance refunded from the date of GP referral, but that is no consolation.
I note which? Consumer Association rate Saga Travel Insurance as a “best buy”, they obviously do not ask the correct questions when evaluating policies.
I will never again trust Saga Insurance.

60% increase in premium for declaring a minor no fault incident. No claim was made on our Insurance as the third party Insurers accepted full liability. We have been penalised for a third parties careless accident. SAGA, as probably any Insurer, were completely unsympathetic and blamed Insurance underwriters. These companies use it as an excuse to exact more profit. We thought that if innocent no change and if responsible for any claim then premium would be affected.