The online travel insurance form for Saga was very clear and easy to understand but I had one query. We called the helpline- answered very quickly by James Huck. James listened to my query and con... See more
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About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
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Why do i need to complete medical…
Why do i need to complete medical information for each trip when I am booking on the same day with the same info? I am arranging insurance for three trips today and It is a waste of time.
good reputation
good reputation, easy renewal, competetive price.
spoke to a person who spoke good clear english
How quick and easy it was to fill in…
How quick and easy it was to fill in the information and the price is amazing I will definitely be recommending saga.
May use AI-assist with repliesRead more
What a sham.
What a shame. My car was hit by a large flying object while driving. I had a witness who saw it fly off a lorry who had just come out of a landfill site. I got the registration from the company. All good you think. But wait. Saga employ QDOS to sort things like this out. The accident happened in March. Yesterday they have told us there isn't enough proof and it happened so long ago it's too late now anyway. So don't have a not your fault. Saga, how can you let this happen?

Reply from Saga Insurance
Saga Car Insurance offers excellent…
Saga Car Insurance offers excellent price and support for older drivers, including no upper age limit.
Saga Travel Insurance
First class travel insurance site. Easy to follow and a fast quote service....recommended.
Dreadful service at every turn
Dreadful service at every turn. all I want to do is to access my documents on line. Anybody would think I was trying to split the atom but dealing with this company it might as well be. I dread if I need to call upon the insurance. I have telephoned which took me over 40 minutes before somebody could be bothered to answer. Then I was promised everything would be fixed and surprise, surprise nothing has been done. I still cannot access my documents on line and this started on the 22nd July. Needless to say there was no issue taking my money. Shocking company and even worse customer service. Take my advise and avoid and go to a professional company.

Reply from Saga Insurance
Very easy website to arrange travel…
Very easy website to arrange travel insurance even with adding medical information . Very happy with the price. When phoning to update on medical screening , I was talking to a lovely kind and caring voice on the other end making me feel that I can trust them if I ever needed help whilst away
Holiday insurance
Saga was very helpful and competitive and got me everything i needed and was very friendly.
You as a Company "Saga" ask me …
You as a Company "Saga" ask me Questions about what I would like for a 77 year old driver service , I do not long distance runs ,mainly to the shops etc, I ask for the best deals to sort for me I Hope, Thank you, Adrian Phillips
Saga custom service was very friendly and helpful
It took a while to get through them but Saga custom service was very friendly and helpful with renewing my car insurance
Very disappointing
For a company that supposedly supports the over 50 population it seems extraordinary that they refuse travel insurance to someone who’s had a diagnosis that requires no treatment and is not life threatening. As a result I have cancelled my travel insurance with them for both me and my husband.

Reply from Saga Insurance
Easy to use and understand website
Easy to use and understand website. Health declaration for last 12 months. Option to not have cancellation insurance. Reasonable price
Just very poor renewal info !
I've been with Saga for a few years
I've been with Saga for a few years. So far so good. I've never had a claim but renewal is very easy and quick.
Ben was very helpful an knowledgeable…
Ben was very helpful an knowledgeable took me through all the steps methodically from Philip Blades England
Great company trustworthy and fair…
Great company trustworthy and fair prices . You get what you pay for in insurance
A truly poor experience on insurance renewal
I received a renewal quote for my car insurance with SAGA today. It had increased from £628 to £1,073 in 12 months. I rang to find out why the price had jumped so much. No adequate response. I then had a discussion with the agent to see how I might reduce the price. I advised that I am recently retired and so no longer use the car for work. I also revised my annual mileage down by 2,000 miles per annum. The net result of this after a long wait on the phone was a revised quote - upwards to £1,092! I was incredulous. It made no sense. Then as a sop I was offered a reduction to £961. Not good enough. I had prior to my call been on a price comparison website and found an equivalent policy for under £800. So goodbye SAGA and farewell. Your strap line on the renewal quote says ‘Experience is everything’. Indeed, a truly woeful experience.
The quote was fair but l had trouble…
The quote was fair but l had trouble downloading my documents so l could check them. All Saga kept doing was to send me links which did not work. They have not yet sent me my documents by post as l requested
Saga actually has a real person on the…
Saga actually has a real person on the end of a telephone. Mine was knowledgeable, efficient and friendly. She showed patience and completed my request without hesitation. Repeated for the last few years and sincerely hope the future years will be the same. Thank you Saga, perfect.
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