Saga Insurance Reviews 

44,889
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 3,607 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, patient, and knowledgeable during phone calls, making interactions feel very reassuring and personal. People also find the official websites very straightforward and easy to navigate when obtaining a quote or arranging a new insurance policy. Some reviewers were not happy with rising policy costs, reporting unexpected price increases and steep premium adjustments on their annual renewals. Others experienced significant difficulties trying to reach support staff or faced frustrating communication barriers when speaking with agents over the phone. A few consumers additionally mentioned encountering slow online responses and complex procedures when trying to resolve their queries.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, highlighting a mix of great deals and unexpected costs.... See more

Customer service

Users describe ambiguous interactions with customer_service, noting a wide split in satisfaction. While many... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers highlight friendly,... See more

Staff

Customers report positive experiences with staff, highlighting friendly, efficient, and professional... See more

User experience

Clients share positive opinions on user_experience, highlighting a very quick and easy online process with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online travel insurance form for Saga was very clear and easy to understand but I had one query. We called the helpline- answered very quickly by James Huck. James listened to my query and con... See more

Rated 5 out of 5 stars

Saga may be a few quid more expensive than other companies, however, you can talk to a real person that speaks clearly. They've always answered any questions I've had, plus I have had to claim on my... See more

Company replied

Rated 5 out of 5 stars

A mistake was made in relation to a policy and Hazel Ambler from the underwriting team called. She explained the problem very clearly and confirmed the solution. She we extremely courteous, polite,... See more

Company replied

Rated 5 out of 5 stars

Very easy website to arrange travel insurance even with adding medical information . Very happy with the price. When phoning to update on medical screening , I was talking to a lovely kind and caring... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Tour Operator

About Saga Insurance

Written by the company

Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.

We will work with you to make things right.

At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.

In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.


Contact info

4.1

Great

TrustScore 4 out of 5

45K reviews

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4.1

All reviews

(44,889)

3,485 reviews in the last 12 months

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Rated 1 out of 5 stars

What a sham.

What a shame. My car was hit by a large flying object while driving. I had a witness who saw it fly off a lorry who had just come out of a landfill site. I got the registration from the company. All good you think. But wait. Saga employ QDOS to sort things like this out. The accident happened in March. Yesterday they have told us there isn't enough proof and it happened so long ago it's too late now anyway. So don't have a not your fault. Saga, how can you let this happen?

26 March 2026
Unprompted review
Saga Insurance logo

Reply from Saga Insurance

Hi Claire,

We are sorry to hear about the frustrating experience you've had with your claim.

We understand how disappointing it must be to face such difficulties.

If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.

However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.

Kind Regards

James

Rated 1 out of 5 stars

Dreadful service at every turn

Dreadful service at every turn. all I want to do is to access my documents on line. Anybody would think I was trying to split the atom but dealing with this company it might as well be. I dread if I need to call upon the insurance. I have telephoned which took me over 40 minutes before somebody could be bothered to answer. Then I was promised everything would be fixed and surprise, surprise nothing has been done. I still cannot access my documents on line and this started on the 22nd July. Needless to say there was no issue taking my money. Shocking company and even worse customer service. Take my advise and avoid and go to a professional company.

11 August 2026
Unprompted review
Saga Insurance logo

Reply from Saga Insurance

Hi Richard,

Thank you for taking the time to leave your review.

I am very sorry to hear of the difficulties you have experienced in trying to access your documents online and the long wait times you encountered when trying to reach us by phone.

If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.

However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.

Kind Regards

James

Rated 5 out of 5 stars

Very easy website to arrange travel…

Very easy website to arrange travel insurance even with adding medical information . Very happy with the price. When phoning to update on medical screening , I was talking to a lovely kind and caring voice on the other end making me feel that I can trust them if I ever needed help whilst away

10 August 2026
Rated 1 out of 5 stars

Very disappointing

For a company that supposedly supports the over 50 population it seems extraordinary that they refuse travel insurance to someone who’s had a diagnosis that requires no treatment and is not life threatening. As a result I have cancelled my travel insurance with them for both me and my husband.

10 August 2026
Saga Insurance logo

Reply from Saga Insurance

Hi Karen,

Thank you for sharing your feedback.

I am sorry to hear about your disappointment regarding the travel insurance decision and the subsequent cancellation of your policies.

If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.

However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.

Kind Regards

James

Rated 2 out of 5 stars

A truly poor experience on insurance renewal

I received a renewal quote for my car insurance with SAGA today. It had increased from £628 to £1,073 in 12 months. I rang to find out why the price had jumped so much. No adequate response. I then had a discussion with the agent to see how I might reduce the price. I advised that I am recently retired and so no longer use the car for work. I also revised my annual mileage down by 2,000 miles per annum. The net result of this after a long wait on the phone was a revised quote - upwards to £1,092! I was incredulous. It made no sense. Then as a sop I was offered a reduction to £961. Not good enough. I had prior to my call been on a price comparison website and found an equivalent policy for under £800. So goodbye SAGA and farewell. Your strap line on the renewal quote says ‘Experience is everything’. Indeed, a truly woeful experience.

11 August 2026
Unprompted review
Rated 3 out of 5 stars

The quote was fair but l had trouble…

The quote was fair but l had trouble downloading my documents so l could check them. All Saga kept doing was to send me links which did not work. They have not yet sent me my documents by post as l requested

4 August 2026
Rated 5 out of 5 stars

Saga actually has a real person on the…

Saga actually has a real person on the end of a telephone. Mine was knowledgeable, efficient and friendly. She showed patience and completed my request without hesitation. Repeated for the last few years and sincerely hope the future years will be the same. Thank you Saga, perfect.

11 August 2026

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