RSPCA (England and Wales) Reviews 

Whilst browsing petsforhomes looking to find a small dog, I came across a licenced breeder selling an 8 month old female Patterdale terrier. The advert had just two photos of the sweet little dog. The first showed her bearing the tag 'mother' - the second showed the very same terrier?! I was most concerned by the appearance of her, she looked haunted, tormented and anxious, her coat was matted and bedraggled and she was sitting on a cold metal table without comfort anywhere in her surroundings. The breeder said she'd had a broken leg that had "set wrong" and the little dog was holding her front left leg up on the second photo! There is definitely something sadly amiss with her and so I rang the RSPCA and waited in a queue. The lady who answered did not sound interested and she seemed irritated by the stupid woman on the telephone - that was ME! I have photos of the terrier, the name of the breeder, his licence number and the town his business is located in but she really wasn't interested in anything I said and all she suggested was that I should contact petsforhomes which I had done already and also the local council where the little terrier was located, which again I had already done. The council had suggested that I ring the RSPCA - I told her this and she wasn't surprised, in fact everyone I contacted passed the book onto someone else! I actually cried when I hung up - that poor little haunted and traumatised dog who looks like it is in pain, has no one to save her now. I am extremely disappointed, saddened and disheartened by the lack of care shown by the RSPCA especially when the lady suggested that I should ring Trading Standards! I was under the impression that people rang the RSPCA when concerned about the welfare of an animal! How wrong was I! I can only hope that my experience with the RSPCA is a one off and that there are actually people who deal with the public there, who are kind, compassionate and who are interested in what you have to say. Contacting the RSPCA FOR ME WAS VERY UPSETTING AND A COMPLETE WASTE OF TIME! 😞😞😞

Terrible charity. I waited 1/2 hour to speak to them and it was useless. They don’t take any action! I reported an aggressive tom cat that has been abandoned. Skinny and not neutered attacking my cat and all cats in neighbourhood. I took pitty on him and fed him in my driveway to deter him to jump in my garden and after he attacked and scratched me. It’s definitely not vaccinated and not chipped. Looking constantly for food. RSPCA asked me to catch him then they will come and get him but how can I when is so aggressive. They refuse to come and help. Useless and I will not give any money in future because they do nothing to help.

I received advice on the query I had. The advice was very specific and thorough. Thank you.

So helpful and friendly deserve 10 stars

Anyone who works for an animal charity will tell you that the RSPCA are useless and is disliked by other animal charities. They're the biggest animal charity in the country, and yet they often dump dogs off at smaller rescue centres.

I have just read a story where a beautiful fawn was caught on a barbed wire fence. The person who found it rang the rspca and just got past from post to pillar, in the end she gave up and managed to get someone else to help. All I can say is the last time I donated to you will be the last and I will be cancelling my monthly subscription too. Shame on you, your just money grabbing now, so where is the help for this fawn.

I was saddened to read the reply I got from the RSPCA after contacting them online regarding a young dog left home alone in the extreme heat two days AND two nights (so far). Not a one off, a regular occurrence, but contacted them due to the extreme heat, as have no idea of what’s available to the dog inside the flat.

Swift reply, granted, but basically as long as these five things are ticked, there’s nothing illegal about it! :-

Somewhere suitable to live
A proper diet – including fresh water
The ability to express normal behaviour
For any need to be housed with, or apart from, other animals
Protection from, and treatment of, illness and injury

It also stated no legal requirement to exercise a dog! This astounds me and it’s seriously encouraging idiots to get a dog, novelty wears off, but it’s fine as it’s legal to just keep it in the house all day. There’s no play, no stimulation, and without RSPCA carrying out a check, I’m not convinced it’s got regular food, water, remains safe and with shade!

RSPCA have always been my number one choice of charity but seriously?! This is appalling. Also the advert states (or used to) the 0300 1234 999 is 24 hours, 365 days a year, but when I decided to ring last night, after not being satisfied by the email reply, it was a recorded message saying open 8am until 6pm! I did try again first thing, but huge huge queue (no surprise) so still stressed as still no sign of owners!!!!

Tried their landlord but just a hot potato. Nobody’s interested. These beautiful animals / pets / creatures / wildlife totally rely on us. We’re letting them down, gravely.

Reported dog that had been left alone in house since monday July 22nd due to elderly owner taken into hospital, 3 days later and nobody has been out to rescue it...also they will not give updates on the situation, they cannot even say if they are coming out today to rescue because of data protection...useless organization I will never ever donate to ever again.

I just went on the RSPCA to report an husky left out in the baking heat all day and been dragged to the shops in this heat.
The RSPCA couldn't care less , their stupid chatbot told me they can only intervein after 24 hours.
I told them the dog could be dead in a few hours.
I was then told to take the dead dog to the vets so it's microchip could be scanned and to wear gloves and wash my hands.
This Vile organisation seem to not give a toss about Animals & only care about donations ? A dogs life means nothing to these scumbags

Outstanding Service.
My questions were answered in detail, giving me an insight into the subjects.
I am very grateful to whoever compiled my answers.

Reported a dog been locked in a bedroom for over 10 hours every day. Never gets out the house it's a lurcher cross greyhound. This has been going on for over 6 months. The dog jumps up at the window and barks for hours. Reported to rspca. They replied with its not been neglected or abused but they never checked the property at all. They say for the barking contact local authorities. So basically it's ok to lock a dog up for over 6 months in a tiny bedroom without getting outside. Rspca you should be ashamed.

No help whatsoever. Rang multiple times in the day and still no update. This is exactly why animals end up dying, because the lack of communication, prioritisation and attendance is unacceptable.

This is the best comment the RSPCA warrant.
Mony grabbing with zero morale compus whatever.
Facilities only available when suits them - never any thoughts for animals that need their help or support.
Should loose it Charitable States - ASAP

This is a scam website

RSPCA ( CrossLane ) wallasey. Are liers & will steal your cats. Not the fist time they have done this, they don’t look at the evidence nor listen to the truth they don’t care and make there mind up. Even before you say a thing. They don’t answer complaints or look at evidence just make up there mind as they want. Kay is the biggest one not looking at evidence and just, Making up her mind. Management what a joke. This RSPCA ( Wirral & Chester). Should be closed down it’s a joke of a charity. makes its own rules. Never applied the laws. Just did what it wanted. ( this case never had an inspector nor cruelty cases.). Just stupid ppl who think they no everything. RSPCA ( Wirral & Chester. Branch. And the Animals suffer!! stay away !! From this plc. Its broke its got no money so steals cats to sell on. The main RSPCA England & Wales are now trying to to take my reviews down stating there on the wrong site “ well you allow wallasey to use your name you work with this scam plc and there called RSPCA Wirral & Chester. So Your the same!! (stop them using your name then)

Never come out even when you send them images of proof, of a dog being left in its own mess on a 5x5ft balcony shut out day and night, starving and eating its own mess to survive. Apparently that’s not bad enough for somebody to rescue it. Shameful

Called the wildlife line as found an injured swan on the side of a pavement, was not moving when approached but was very distressed and clearly not in a good way. I didn't want to leave it but can't go near it myself. I was waiting in a queue, got through to number 1, phone rang and then put back in to the queue again. This happened 3 times. How can they expect to rely on the kindness of people to call and try help save animals when they don't even want to pick up the phone.

Rang the call centre to report a neighbour who is keeping 10's of dogs in a kennel (unregistered, personal use) and has 3 cages of birds, around 20-30 birds per cage. Clearly hoarding animals and potentially beating the dogs as I've heard shouting, dogs crying and then silence. The dogs used to get transported in a van to a field where they were walked. Haven't seen the van in over 9 months or the dogs so I think they are in the kennels all day every day. The woman I spoke to couldn't have cared less, made me feel like I was doing something wrong for reporting, said "well how do you know the dogs are distressed." I said "I have a dog and I know what a cry for food or attention is. Those dogs are crying from neglect and often cry for hours at all different times of the day." She had a real attitude and tone of voice which came across as accusatory. I understand RSPCA are busy, but it's distressing living next to a house where they are clearly abusing animals. The woman made sure I understood she didn't think it was a priority.. sorry I didn't realise you were the judge for what animal abuse constitutes as. Wish I took her name so I could avoid her in the future as I won't let this drop. A few days after reporting, I received a phone call from a Private number (I will not answer private numbers like most people) and my phone did the automatic voicemail and someone on the line said "RSPCA" when asked who's calling... but then failed to leave a message? Incompetent to say the least

Excellent dog ball launcher. Good delivery and well packed.

Further from the RSPCA answer to my last post, why bother with your mandatory excuse email. Its pathetic, I have had to listen for a second day to a bird in distress in a drain and you couldn't care less as the time saving animals and birds would mean you cannot make your begging adverts for funds as quick.
Even the fire brigade said they can only come out if you ask them to.
Pathetic organisation, my payments have been cancelled, and I know a few other people who have agreed to stop funding you. Hopefully you will run out of funds and some can go to another organisation who ACTUALLY CARES for animals.