Rolec Services Ltd Reviews 1,487

I spoke with Lukasz Wozniak in technical help.
He was very knowledgeable about the Rolec Evo charger.
I was having problems with configuring my new EV charger and he talked me through the set up and within minutes had the charger configured and working.
Thank you so much.
I would 100% recommend this trouble shooting service.

Brilliant service from Lukasz Wozniak. He solved the problem quickly and sorted the issue out with no hassle. Great communication throughout and really appreciated the fast turnaround.

The service engineer who resolved the issue was top notch.

Outstanding service from Sophie at Rolec. Their communication has been excellent from start to finish, always keeping us informed and responding quickly to any questions or issues we’ve had. They have shown incredible patience and understanding while working with all of our services, which has made the whole process smooth and stress-free. Anything we’ve encountered have been dealt with efficiently and professionally. It’s been a pleasure working with such a reliable and supportive team, and we highly recommend them.

Max in technical was super helpful and helped resolve the issue.

EVO Rolec support are wonderful, great experience dealing with them.

My experience with Rolec fixing an EV charger at our property has been very positive. Chitoo on the helpdesk was patient and clear when trying to help resolve a no connection issue. When it was clear a site visit was needed it was booked in promptly. The engineer, Paul, was friendly, helpful and great at explaining how the charger should operate. All round, a very positive experience. Thank you.

They were understanding and helpful in dealing with the problem.

I have approached Rolec regarding commercial EV chargers, and have met with excellent technical and sale support, which continued throughout the whole process of my enquiries. Rolec's professional customer care and support led me to choose their products with great confidence. I look forward to be working with Rolec in the future.

I am in charge of Facilities Management for NNPA. Nobody warned me that an engineer would be out. I wasn't on site last Friday and nobody was expecting an engineer. The problem persists. I want to be aware when the engineer is coming (even an all day appointment would be okay)

I don’t usually leave detailed reviews. In my role, I work with hundreds of contractors day in, day out, and if I were to write reviews regularly, I would honestly spend most of my time just sitting and writing them. However, on this occasion I felt it was important to take a moment to highlight the excellent service I received from Lukasz on Saturday.
From the outset, the speed at which Rolec responds to issues was impressive. We were experiencing a problem with commercial chargers on site, and I was completely unsure how to manage them. Lukasz guided me through the process so clearly and confidently that it was better than reading any manual.
The entire process was fast, accurate, and handled with real professionalism. Lukasz was extremely knowledgeable, and it genuinely felt as though he cared just as much as I did about resolving the issue as quickly as possible.
Lukasz should be a prime example of how customers should be treated. Rolec should be very proud to have an employee of this standard—he truly represents the best of customer service. He should be used as a benchmark for the entire team on how to communicate with and support customers effectively.
Outstanding service once again—thank you, Lukasz, and well done, Rolec.

Such a wonderful help! Many thanks

I’m very polite and professional answering question in a professional way

Technician Lukasz that’s amazing very helpful

Amazing support with great personal skills. I would highly recommend your company to anyone after such a great experience.

I phoned the number on Rolec website and after selecting the option i experienced little waiting time. The Technical support operator called Lukasz answered and was immediately able to guide me through the rest of my setup for an EV charger. Lukasz was clear and friendly. I was able to understand and action his input with ease. I will be using Rolec again. Great product, great service.

Wanted products info on a new EV charger I had purchased. Message on email response same day, questions answered all in good experience and good product so far!

Where do I start, these folks are great!

We had an issue where one of our EV Chargers just wouldn't connect to the network & then the comms module just disappeared off the network. ROLEC arranged for a new PCB module to be fitted.

This was all done within a week, can't fault ROLEC.

chap was pleasent and held on the phone for ages to get through.

I had a balance in a charging account I never used. One email and just an hout later it was refunded to my credit card.

Once the fault was diagnosed, parts arrived quickly, technical help was very good - the main issue is the waiting time to be connected, i was frequently waiting 20 minutes at a time to speak to someone.