Rolec Services Ltd Reviews 1,479

I recently experienced an issue with my Rolec EV charger and was very impressed with the service I received. I reported the fault and, the very next day, received a callback from Lukasz Wozniak, who quickly diagnosed the problem and arranged a solution. It was confirmed that a replacement EV charger was required under warranty.

Lukasz handled everything professionally and efficiently, with excellent communication throughout the process. It was reassuring to know that the issue was taken seriously and resolved so promptly. Great customer service and a completely hassle-free warranty experience. Highly recommended.

Fantastic service, very helpful

I originally bought a Qubev smart which was great but after 18 months developed a defect and I could no longer program it. Rolec replaced the product free of charge with the latest Rolec Evo as it was still in guarantee and provide a new cable as the original was tethered. The replacement was easier to fit than the original.

Overly complicated app.
Overly intrusive app requesting information about me that it doesn't need to have just to provide electricity for a vehicle.
Forced to prepay.

Unacceptable.

Great service today, the technical team were very helpful and sorted out the issue within a few hours

UNIT HAS BEEN FAULTY MULTIPLE TIMES AND ROLEC HAVE NOT SUPPORTED THE CUSTOMER AT ALL. I HAVE HAD BEEN INVOLVED WITH EMAILING ROLEC MYSELF BUT AFTER THE FIFTH REPORTED FAULT WITH THE UNIT THE CUSTOMER IS NOT RESPONDING TO MY EMAIL

Great communication, especially when it came to problem solving. Client was happy with the result

I've had an issue with an EV charger after was relocated and they went above and beyond to get it fixed. I xan only say thank you.

Had an issue with connecting and getting started with the Rolex Evo charger. I was contacted back by Lucas in tech support and he guided me through everything with clear instructions and he could not have been more helpful. Excellent service

What amazing support from Rob and Adrian at Rolec..who knew there are still companies that give excellent human help when an online problem arises? Brilliant work thanks

Dear Sir, I have lived in Sydney 40 years at 23 Kawana Close Epping NSW 2121. I got the Rolec charger in 2013 when I bought my first Nissan LLeaf 2013. Now I have two Nissan Leafs 2024 and 20219 Models but I use the same 2013 Rolec charger. That charger worked superbly for 13 years perfect/ Your expert Lucasz phoned us when we sent an email to you saying the charger had become intermittent. AAs we told the most excelle t Lukasz Wozniakthat we would leave the charging cable always inside thee Rolec to save time when we flipped from one car to the other. As Lusac confirmed that raised the intermittent charging problem. Mr Lucas zoomed onto the real problem as we will never the charging cable inside the chareger. Lucasz is polide expert engineer. May God bless Lucasz and Rolec. You are welcome to Sydney and stay with me. Krishhan Anand.Million thanks

We have 7 Rolec chargers, both single and three phase, single and dual sockets. The chargers work well & the support is A1! I have needed to make a few support calls, and they have always responded quickly, and sent our an engineer within a week of logging the ticket.

Exceeded all expectations

I really enjoyed the service support Lukasz Wozniak gave me he was absolutely helpful he show care and want to get it resolved am much grateful to Lukasz Wozniak the support he gave me.

recently needed help setting up my EV charger for the very first time, and Lukasz went above and beyond to assist me. Being new to this, I had quite a few questions, but Lukasz was incredibly patient, knowledgeable, and guided me through the entire setup process seamlessly. Outstanding customer service from the technical support team thank you so much, Lukasz, for making this such a smooth and stress-free experience!

Technical support were excellent! Lucas talked me through each step to ensure my charger was up to date, tested, and functioning as I needed it to, including setting up Time of Use scheduling.

Did not provide information requested
Information now provided - Thanks Ellie

Very quickly responded to by Rolec support team telephone call and advised what may be a solution.
This turned out to be the solution so matter was dealt with quickly
Very professional and courteous service

Lucasz was really super with his technical advice. Very thorough and patient at walking through technical difficulties.