Delivery was faster than stated. Clearance tv looks like it has only been opened and returned- plastic covering was still on and accessories still in their packaging. After sales team were great on an... See more
Company replied
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Delivery was faster than stated. Clearance tv looks like it has only been opened and returned- plastic covering was still on and accessories still in their packaging. After sales team were great on an... See more
Company replied
Excellent service as usual. Everything on the website is good quality and competitively priced - just need to decide the most appropriate at a price I can afford. All items offered are of good quali... See more
Company replied
As always Richer Sounds are brilliant. From ordering online and using the VIP club to communications and delivery feeling like a personal service. Delivery was super fast too Always use RS u... See more
Company replied
The best customer service I have experienced from any retailer. I bought the WiiM Pro streaming device, but there was a hardware issue. I phoned up and was immediately put through to someone who was f... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
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I recently purchased a TV through Richer Sounds. Overall, the experience was smooth. Their customer service was knowledgeable, and the purchase offers—including their extended guarantee options—were competitive and transparent.
Standard delivery arrived within the expected timeframe without any issues. The main limitation to note is that they charge an additional fee if you require next-day delivery, whereas some competitors bundle rapid delivery in for free. If you aren't in an immediate rush, the service and value are hard to fault, making them a very dependable retailer overall.

Reply from Richer Sounds - Websales
The description of the item I bought was clear and honest,the photos were true and exact.
Communication was fast and accurate.
My item was dispatched within a few hours of my orde,and the courier delivered next day as requested.
An excellent service.

Reply from Richer Sounds - Websales
After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds online was price competitive, shipping was free and rapid - the product arrived the next day. And oh what a product! Used eith the above Headphone amp they provide spot on accuracy and real clarity. I have replaced the stock cable eith an ultra llow capacitance cable and that really show cased these excellent headphones. Terrific value for the performsnce they offer - transparent and detailed. 100% fit for purpose playing Accoustic and Jazz genres.

Reply from Richer Sounds - Websales
Rapid dispatch of no-frills Sennheiser NC headphones.
Was kept informed throughout.
Nice headphones for the price.

Reply from Richer Sounds - Websales
Ease of ordering along with richer sounds awesome service, what’s not to like! Excellent service as usual!

Reply from Richer Sounds - Websales
I pretty much knew what I wanted - a budget subwoofer for the AV system and a (separate) longish RCA cable to go with it. They had something and delivered within a couple of days of ordering, so perfect for me.

Reply from Richer Sounds - Websales
Well laid out e-commerce site. Clear indication of stock levels. Clear product descriptions. Delivery was on time.

Reply from Richer Sounds - Websales
An excellent experience. Good and easy to use website. Ordered last Wednesday and it arrived midday on Thursday. Well packaged and a very good price. Thoroughly recommended.

Reply from Richer Sounds - Websales
Kept well informed about my delivery and guarantee was better than anywhere else.

Reply from Richer Sounds - Websales
After a recommendation from my brother-in-law I ordered a new DAB+ radio online very easily on the 29th July it said delivery by 5th August but actually received on 1st. Excellent communication. Delivery great, packed well and worked exactly as expected straight from the box no fiddling about. Great sound too. Just what we wanted for our kitchen. The best bit was it was £26 cheaper than other places and came with a guarantee. Would definitely recommend.

Reply from Richer Sounds - Websales
Your advert did not state that this device will not read MP4, which make up the bulk of my music library. I've converted some of them and should take another six weeks to convert the rest. Had I known this, I would not have wasted my money. A fool and his money are soon parted,
The discount was welcome as was the next day delivery.
Les Stone

Reply from Richer Sounds - Websales
The contact after placing my order which arrived in good time and well packaged. Also the price point of
the product. Thank you.

Reply from Richer Sounds - Websales
Terrific company staffed by knowledgeable enthusiasts. Always a fair or excellent price and the 6 year guarantee actually means something.

Reply from Richer Sounds - Websales
They tend to only stock quality products, have great customer support and quick service. Full marks! (online customer)

Reply from Richer Sounds - Websales
Excellent service. Really pleased with the service I received from this company. Very competitive price. TV arrived 24 hrs after ordering. Ordering was easy online. Packaging was pristine and delivery was on time and I was kept informed of the progress. Can't fault the experience. Really pleased with the TV. Many thanks to your team.

Reply from Richer Sounds - Websales
Good communications. Fast delivery. Great warranty. Competitive prices.

Reply from Richer Sounds - Websales
After shopping around, found the best deal on Richer Sounds. Added bonus of additional warranty and the item being in stock. Informative delivery and within the time specified. The delivery company BJS were very good. Delivered when they said they would, a rarity these days. Maybe, being employee owned, makes a difference :)

Reply from Richer Sounds - Websales
The delivery service took too long to deliver the product. Why did it take nearly a week from the order to me getting the product? Please review.my order. Many thanks.

Reply from Richer Sounds - Websales
Pleasant purchase, competitive pricing with free delivery, pleased with purchase so far 🤞
I would highly recommend recommend
Richer sounds

Reply from Richer Sounds - Websales
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