Richer Sounds - Websales Reviews 

21,357
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

Delivery was faster than stated. Clearance tv looks like it has only been opened and returned- plastic covering was still on and accessories still in their packaging. After sales team were great on an... See more

Company replied

Rated 5 out of 5 stars

Excellent service as usual. Everything on the website is good quality and competitively priced - just need to decide the most appropriate at a price I can afford. All items offered are of good quali... See more

Company replied

Rated 5 out of 5 stars

As always Richer Sounds are brilliant. From ordering online and using the VIP club to communications and delivery feeling like a personal service. Delivery was super fast too Always use RS u... See more

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Rated 5 out of 5 stars

The best customer service I have experienced from any retailer. I bought the WiiM Pro streaming device, but there was a hardware issue. I phoned up and was immediately put through to someone who was f... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

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4.9

All reviews

(21,357)

24,227 reviews in the last 12 months

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Rated 5 out of 5 stars

Solid service and competitive pricing, though next-day delivery costs extra



I recently purchased a TV through Richer Sounds. Overall, the experience was smooth. Their customer service was knowledgeable, and the purchase offers—including their extended guarantee options—were competitive and transparent.

Standard delivery arrived within the expected timeframe without any issues. The main limitation to note is that they charge an additional fee if you require next-day delivery, whereas some competitors bundle rapid delivery in for free. If you aren't in an immediate rush, the service and value are hard to fault, making them a very dependable retailer overall.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The description of the item I bought…

The description of the item I bought was clear and honest,the photos were true and exact.
Communication was fast and accurate.
My item was dispatched within a few hours of my orde,and the courier delivered next day as requested.
An excellent service.

27 July 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Sennheiser HD600 -100% fit for purpose

After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds online was price competitive, shipping was free and rapid - the product arrived the next day. And oh what a product! Used eith the above Headphone amp they provide spot on accuracy and real clarity. I have replaced the stock cable eith an ultra llow capacitance cable and that really show cased these excellent headphones. Terrific value for the performsnce they offer - transparent and detailed. 100% fit for purpose playing Accoustic and Jazz genres.

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Good products, great service

Rapid dispatch of no-frills Sennheiser NC headphones.
Was kept informed throughout.
Nice headphones for the price.

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Ease of ordering along with richer…

Ease of ordering along with richer sounds awesome service, what’s not to like! Excellent service as usual!

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Delivered within a couple of days of ordering

I pretty much knew what I wanted - a budget subwoofer for the AV system and a (separate) longish RCA cable to go with it. They had something and delivered within a couple of days of ordering, so perfect for me.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Well laid out e-commerce site

Well laid out e-commerce site. Clear indication of stock levels. Clear product descriptions. Delivery was on time.

29 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

An excellent experience

An excellent experience. Good and easy to use website. Ordered last Wednesday and it arrived midday on Thursday. Well packaged and a very good price. Thoroughly recommended.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Good value

Kept well informed about my delivery and guarantee was better than anywhere else.

29 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great company with great priced products.

After a recommendation from my brother-in-law I ordered a new DAB+ radio online very easily on the 29th July it said delivery by 5th August but actually received on 1st. Excellent communication. Delivery great, packed well and worked exactly as expected straight from the box no fiddling about. Great sound too. Just what we wanted for our kitchen. The best bit was it was £26 cheaper than other places and came with a guarantee. Would definitely recommend.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 3 out of 5 stars

The S & K Kann Ultra does not read MP4's

Your advert did not state that this device will not read MP4, which make up the bulk of my music library. I've converted some of them and should take another six weeks to convert the rest. Had I known this, I would not have wasted my money. A fool and his money are soon parted,
The discount was welcome as was the next day delivery.
Les Stone

30 June 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback. I'm sorry to hear the player wasn't compatible with part of your music library and that you've had the inconvenience of converting files.

The formats supported by the KANN are listed on both our website and the manufacturer's. As compatibility can vary between devices and file types, it's simply not practical to list every format that isn't supported.

I'm pleased to hear that the discount offered and next day delivery were both positive aspects of your experience, however, and apologies again for any hassle.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Fantastic company

Terrific company staffed by knowledgeable enthusiasts. Always a fair or excellent price and the 6 year guarantee actually means something.

29 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Quality company

They tend to only stock quality products, have great customer support and quick service. Full marks! (online customer)

27 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

Excellent service. Really pleased with the service I received from this company. Very competitive price. TV arrived 24 hrs after ordering. Ordering was easy online. Packaging was pristine and delivery was on time and I was kept informed of the progress. Can't fault the experience. Really pleased with the TV. Many thanks to your team.

29 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Competitive prices.

Good communications. Fast delivery. Great warranty. Competitive prices.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good price and quick delivery

After shopping around, found the best deal on Richer Sounds. Added bonus of additional warranty and the item being in stock. Informative delivery and within the time specified. The delivery company BJS were very good. Delivered when they said they would, a rarity these days. Maybe, being employee owned, makes a difference :)

27 July 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 3 out of 5 stars

The delivery service took too long to…

The delivery service took too long to deliver the product. Why did it take nearly a week from the order to me getting the product? Please review.my order. Many thanks.

27 July 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thanks for the feedback, from initial investigation it appears your purchase was delivered 4 days after it was ordered, on our standard up to 5 working day free delivery service, so on the surface of things all looks correct.

I will arrange for our customer service team to get in touch with you to discuss this further of course..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Pleasant purchase

Pleasant purchase, competitive pricing with free delivery, pleased with purchase so far 🤞
I would highly recommend recommend
Richer sounds

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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