After not so great experiences with other electronics and music gear retailers - shop and online - what a refreshing change to deal with a company which just works and puts the customer first. Very fa... See more
Company replied
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After not so great experiences with other electronics and music gear retailers - shop and online - what a refreshing change to deal with a company which just works and puts the customer first. Very fa... See more
Company replied
Having decided to change my television I visited the R/S website to see what was available and decided on a LG OLED48G6. After price matching with other outlets I found that the R/S deal was f... See more
Company replied
Excellent service as usual. Everything on the website is good quality and competitively priced - just need to decide the most appropriate at a price I can afford. All items offered are of good quali... See more
Company replied
As always Richer Sounds are brilliant. From ordering online and using the VIP club to communications and delivery feeling like a personal service. Delivery was super fast too Always use RS u... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
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From the initial product views to placing an order was totally seamless. Updates straight away and exceptional customer service. Absolutely outstanding!!!
I will certainly be using this company again.

Reply from Richer Sounds - Websales
Everything good apart from delivery you had a week to deliver so i payed extra for a saturday delivery but wasnt expecting it to be deliverd so late in the day i no it might not be your fault but if your paying for a saturday it would have been nice for it to come at least before 12pm ,maybe you could make that possible for people who pay extra ,

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Richer Sounds were very helpful when DPD delivered my purchase to the wrong address. They immediately arranged for a replacement to be sent which arrived today. Very good customer service

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Website straightforward to navigate and fast delivery

Reply from Richer Sounds - Websales
Ordered easily and delivered on time.
Set up was straight forward. Didn't require any further assistance although it was offered

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
Website is easy to use with a good price for the product and delivery within 3 days. A good buying experience.

Reply from Richer Sounds - Websales
Very efficient service, from website, order process to delivery.
My old Celestion active subwoofer had given up the ghost after 20+ years of good service.
Researched a replacement speaker and a supplier. Chose the SVS 1000 pro from Richer sounds and all went very smoothly. The speaker arrived fine in just a few days and is amazing like being in the cinema or at a concert but so clean and clear. One minor gripe is that the shipping company delivered to my neighbour when we were in the house (expecting the delivery).

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
I ordered the radio online and it was exactly the product I wanted and at a competitive price. The delivery was prompt and efficient.
All together the sort of RicherSounds service I have come to expect. Thank you

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
I default to Richer Sounds for the relevant products. No issues as always, just a great company, one of the few who still put effort in.

Reply from Richer Sounds - Websales
Unfortunately your delivery company BJS let you down. The delivery man asked to use my toilet when he had delivered the goods, he covered the floor and walls in water and made a terrible mess. I had to clean the bathroom afterwards. Trail of water and wet footprints across my hall way. I was excited to receive my new TV but this left a very unpleasant feeling.
The actual goods are great and love the new set up, but the delivery experience has left a bitter feeling.
NOTE: Richer sounds have immediately reacted to this review and made contact with me to apologies and to escalate the feedback with the 3rd party delivery company, who have breached policy. Things don’t always go right, that’s life, but Richer have responded well to the situation which I was happy with.

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
My Husband has quite a collection of CD's so we purchased a CD players for just under eighty pounds. Great sound from Richer Sounds and delighted with it.

Reply from Richer Sounds - Websales

Reply from Richer Sounds - Websales
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