Quickline Broadband UK Reviews 

5,560
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,065 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, often highlighting their helpfulness in explaining new equipment and ensuring everything is set up correctly. The service provided is frequently described as excellent, with many appreciating the smooth installation process and the dedication of technicians who go above and beyond to resolve issues and ensure customer satisfaction. However, some customers also noted significant dissatisfaction with the reliability of the internet service, experiencing multiple and prolonged outages, which they found particularly problematic for remote work and essential communication. These reviewers also expressed frustration with customer service, citing difficulties in reaching support after hours, slow response times, and a lack of clear communication or compensation during service disruptions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, particularly praising the professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the entire process from initial... See more

Customer service

People report positive experiences with customer service, with many praising the professionalism, politeness,... See more

Website

Clients share ambiguous opinions on the website, with some experiencing difficulty logging in or finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam Morgan came out today to get my internet working again after it had been down since last Thursday. A previous engineer visited but couldn't find the fault. Liam quickly identified that a loose... See more

Company replied

Rated 5 out of 5 stars

Re: Thomas Turnbull Installed my router etc today. Thomas was professional, knowledgeable, friendly and worked efficiently and expertly. He explained what he needed to do and checked everything with... See more

Company replied

Rated 5 out of 5 stars

Thomas Turnbull, was polite & friendly. Very helpful clean & efficient worker. Very helpful with getting us connected on all our devices. Explained all our new equipment clearly & slowly. We didn'... See more

Company replied

Rated 5 out of 5 stars

Tom North installed our Broadband! Excellent service from start to finish. He was friendly, professional, and got everything set up quickly. He explained everything clearly, made sure everything was... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Telecommunications Service Provider

Written by the company

Quickline’s vision is to become the region’s best-loved broadband provider, delivering “proper helpful broadband” that keeps communities, businesses and families connected. Quickline is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities across Yorkshire and Lincolnshire. As one of the UK Government’s biggest regional Project Gigabit delivery partners, Quickline is playing a leading role in closing the digital divide that exists between urban and rural areas, bringing gigabit-capable broadband to places that have traditionally been overlooked by major network operators. Founded in Yorkshire, Quickline understands the unique challenges faced by rural communities and is committed to ensuring that where people live does not limit their access to fast, dependable internet. The company is investing heavily in next-generation full fibre and fixed wireless technology to connect homes and businesses across some of the most remote parts of the region. Beyond delivering broadband, Quickline is passionate about creating positive social impact. The company supports local communities through digital inclusion initiatives, skills and education programmes, and partnerships that help people make the most of being connected. Quickline also creates jobs, apprenticeships and training opportunities, helping to drive economic growth across the areas it serves. With a focus on exceptional customer service, local expertise and community engagement, Quickline is committed to providing a broadband experience that is simple, reliable and genuinely helpful. By combining cutting-edge technology with a people-first approach, Quickline is helping to build a more connected future for Yorkshire and Lincolnshire.

Live the digital life you deserve

Written by the company

Wherever you are, and whatever you do online.
We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,560)

2,923 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harrison S.

Harrison S. was very friendly and installed my new router quickly and efficiently.

8 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review. We really appreciate you taking the time to share your feedback.

Team Q

Rated 5 out of 5 stars

Just wanted to say a big thanks to the…

Just wanted to say a big thanks to the network engineer who came out. He did a great job and was really knowledgeable throughout the whole visit.

He kept me informed about what he was doing and explained everything in a way that was easy to understand, which I really appreciated. It was great to know what was happening every step of the way.

On top of that, he was genuinely friendly and easy to deal with, making the whole experience straightforward and stress-free.

Really pleased with the service and wouldn't hesitate to recommend him. Thanks again!

8 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We love hearing from our customers. Thank you for your review and your continued support.

Team Q

Rated 5 out of 5 stars

Two installers

Two installers, Gary A and Steve M were excellent, neat, tidy and professional. Explained everything properly all left working well!

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're grateful for your feedback. Thank you for choosing us and for sharing your experience.

Team Q

Rated 5 out of 5 stars

Excellent experience from initial…

Excellent experience from initial enquiry through to completion of installation. Great communication throughout without the frustration of automated telephone processes, long wait times and challenging dialogue with overseas call centres. The installation was completed in a timely and efficient manner by Nathan who was courteous, knowledgeable and a pleasure to have working at our home.

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, we appreciate it!
Team Q

Rated 5 out of 5 stars

Quickline Broadband installation

The installation was carried out by Alvin B and Jack D. Both were polite and worked efficiently. Every thing was left without any mess. Alvin was informative helpful and pleasant.

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Love to see this 5* review.. thanks for taking the time to leave it
Team Q

Rated 5 out of 5 stars

Harrison the engineer was brilliant…

Harrison the engineer was brilliant very friendly did a brilliant job highly recommended quickline

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, it makes us happy to hear this!
Team Q

Rated 5 out of 5 stars

Just had Quickline engineer to connect…

Just had Quickline engineer to connect us up, what an awesome friendly person, explained everything in detail, made sure everything worked perfectly and that we understood everything, perfect gentleman, Harrison s well done and highly recommended

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Love to see this 5* review.. thanks for taking the time to leave it
Team Q

Rated 5 out of 5 stars

The complete installation process…

The complete installation process absolutely faultless…. From the initial call to installation everything was excellent…. The two installers Alvin and Jack…. Very tidy, polite and explained everything… 👍

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, it makes us happy to hear this!
Team Q

Rated 5 out of 5 stars

Very polite and helpful engineers

Very polite and helpful engineers. Went above and beyond to give us a good service. Thank you

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, it makes us happy to hear this!
Team Q

Rated 5 out of 5 stars

Polite technicians

Polite technicians. Got on with the job. Very helpful. Information given very clear.

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, we appreciate it!
Team Q

Rated 5 out of 5 stars

Our engineer was James Boulton…

Our engineer was James Boulton Absolutely fantastic service went above and beyond very professional and polite he is a credit to quickline
Many thanks
Lisa and Russell Ward

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, it makes us happy to hear this!
Team Q

Rated 5 out of 5 stars

Our installation was carried out by…

Our installation was carried out by Kyle Twell who was amazing! He was so knowledgeable and did a great professional job. He took the time to explain everything in easy terms so we understood each step of the installation and was happy to help with setting up our machines with the new connection. Great all round!

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Love to see this 5* review.. thanks for taking the time to leave it
Team Q

Rated 5 out of 5 stars

Good effective service

An operative by the name of Shaun D. visited me today.
Shaun came to install WiFi extenders throughout our home. He came on time and was very friendly. He explained things well.
When he left we had good strong WiFi in every room.
Very happy

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, we appreciate it!
Team Q

Rated 5 out of 5 stars

Rob Young …

We have been with Quickline for several years and always had a good service. Today we had an upgrade fitted by Rob Young who was excellent, he was professional and friendly and stayed late to complete the job. I wish all engineers and trades people were as conscientious as Rob.

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello, thanks for taking the time to leave this 5* review. We really appreciate it!
Team Q

Rated 5 out of 5 stars

Thomas Turnbull who came to do my…

Thomas Turnbull who came to do my installation was great, he explained everything was very polite and patient, could not of asked for better, it was a pleasure to have someone so good at their job and give great customer care too. Excellent

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you so much for taking the time to share your experience!
Team Q

Rated 5 out of 5 stars

Moving to Quickline was painless.

The whole experience with Quickline from signing up to getting my connection up and running has been nothing less than excellent. Big shout out to Eric, Katie, who did the install, and Thomas, who did a great job setting up my mesh network.

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello, thanks for taking the time to leave this 5* review. We really appreciate it!
Team Q

Rated 5 out of 5 stars

Owen.B and Adam.C

Owen. B and Adam. C did a brilliant job when installing my Internet from Quickline.
Very efficient and totally respectful.

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello, we appreciate you taking the time to feed this back! Glad you are happy with your experience
Team Q

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