Quickline Broadband UK Reviews 

5,511
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,050 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their efficiency and respect during installations. The service provided is frequently described as excellent, with many appreciating the clear explanations and quick setup of their new equipment. Reviewers often note the smooth user experience and the exceptional customer service, particularly when engineers go above and beyond to resolve issues and ensure satisfaction. However, some customers also noted significant dissatisfaction with the company's customer service, citing issues like long hold times, unresponsiveness, and a lack of coordination in resolving problems. A few other people also felt that the internet service was unreliable, experiencing frequent outages and intermittent connectivity, which they found particularly problematic given their reliance on it for daily activities.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the efficiency and helpfulness... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the entire process from... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive, efficient, and helpful... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers experiencing prolonged internet... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process from 1st call to installation was faultless. We were told we be up and running by July 28th it actually was the 2nd of July (about 10 days after our call). Katrina our engineer was b... See more

Company replied

Rated 5 out of 5 stars

Thomas Turnbull, was polite & friendly. Very helpful clean & efficient worker. Very helpful with getting us connected on all our devices. Explained all our new equipment clearly & slowly. We didn'... See more

Company replied

Rated 5 out of 5 stars

Dan.D was fantastic today installing out internet with Quickline. Quickline customer service itself absolutely diabolical. But Dan was excellent, he let me know what he was doing. How long it was goin... See more

Company replied

Rated 5 out of 5 stars

Dave b was a pleasure from knocking on my door it was last Friday in the heatwave & he had a little helper my 3 year old little boy with his own plastic toolbox from Amazon & he never left Dave’s side... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Telecommunications Service Provider

Written by the company

Quickline’s vision is to become the region’s best-loved broadband provider, delivering “proper helpful broadband” that keeps communities, businesses and families connected. Quickline is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities across Yorkshire and Lincolnshire. As one of the UK Government’s biggest regional Project Gigabit delivery partners, Quickline is playing a leading role in closing the digital divide that exists between urban and rural areas, bringing gigabit-capable broadband to places that have traditionally been overlooked by major network operators. Founded in Yorkshire, Quickline understands the unique challenges faced by rural communities and is committed to ensuring that where people live does not limit their access to fast, dependable internet. The company is investing heavily in next-generation full fibre and fixed wireless technology to connect homes and businesses across some of the most remote parts of the region. Beyond delivering broadband, Quickline is passionate about creating positive social impact. The company supports local communities through digital inclusion initiatives, skills and education programmes, and partnerships that help people make the most of being connected. Quickline also creates jobs, apprenticeships and training opportunities, helping to drive economic growth across the areas it serves. With a focus on exceptional customer service, local expertise and community engagement, Quickline is committed to providing a broadband experience that is simple, reliable and genuinely helpful. By combining cutting-edge technology with a people-first approach, Quickline is helping to build a more connected future for Yorkshire and Lincolnshire.

Live the digital life you deserve

Written by the company

Wherever you are, and whatever you do online.
We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(5,511)

2,892 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very polite and helpful engineers

Very polite and helpful engineers. Went above and beyond to give us a good service. Thank you

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, it makes us happy to hear this!
Team Q

Rated 5 out of 5 stars

Polite technicians

Polite technicians. Got on with the job. Very helpful. Information given very clear.

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, we appreciate it!
Team Q

Rated 5 out of 5 stars

Our engineer was James Boulton…

Our engineer was James Boulton Absolutely fantastic service went above and beyond very professional and polite he is a credit to quickline
Many thanks
Lisa and Russell Ward

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, it makes us happy to hear this!
Team Q

Rated 5 out of 5 stars

Our installation was carried out by…

Our installation was carried out by Kyle Twell who was amazing! He was so knowledgeable and did a great professional job. He took the time to explain everything in easy terms so we understood each step of the installation and was happy to help with setting up our machines with the new connection. Great all round!

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Love to see this 5* review.. thanks for taking the time to leave it
Team Q

Rated 5 out of 5 stars

Good effective service

An operative by the name of Shaun D. visited me today.
Shaun came to install WiFi extenders throughout our home. He came on time and was very friendly. He explained things well.
When he left we had good strong WiFi in every room.
Very happy

7 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your review, we appreciate it!
Team Q

Rated 5 out of 5 stars

Rob Young …

We have been with Quickline for several years and always had a good service. Today we had an upgrade fitted by Rob Young who was excellent, he was professional and friendly and stayed late to complete the job. I wish all engineers and trades people were as conscientious as Rob.

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello, thanks for taking the time to leave this 5* review. We really appreciate it!
Team Q

Rated 5 out of 5 stars

Thomas Turnbull who came to do my…

Thomas Turnbull who came to do my installation was great, he explained everything was very polite and patient, could not of asked for better, it was a pleasure to have someone so good at their job and give great customer care too. Excellent

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you so much for taking the time to share your experience!
Team Q

Rated 5 out of 5 stars

Moving to Quickline was painless.

The whole experience with Quickline from signing up to getting my connection up and running has been nothing less than excellent. Big shout out to Eric, Katie, who did the install, and Thomas, who did a great job setting up my mesh network.

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello, thanks for taking the time to leave this 5* review. We really appreciate it!
Team Q

Rated 5 out of 5 stars

Owen.B and Adam.C

Owen. B and Adam. C did a brilliant job when installing my Internet from Quickline.
Very efficient and totally respectful.

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello, we appreciate you taking the time to feed this back! Glad you are happy with your experience
Team Q

Rated 5 out of 5 stars

Owen B did a great job

Owen B did a great job. Followed our request for where we wanted the unit fitted. Very happy.

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you so much for taking the time to share your experience!
Team Q

Rated 5 out of 5 stars

Best salesman ever, Alan.

After nothing but problem after problem with Zzoomm and being passed from pillar to post with people we did not understand, I did a bit of research online and found Quickline was coming to our area (North Yorkshire). I filled in the details and received a call from Alan who was absolutely fantastic. He gave me all the information I was looking for, and got me a great deal. £1 for the first month, and £33 per month afterwards for 1 gig! Practically unheard of prices, so Alan immediately got me on the waitlist. As soon as they’re able to install it for us, Alan will call me and arrange all of that.

We had a good natter and spoke about our shared love of gaming, fellow gamers will know how vital it is to be able to speak to someone that understands the need for speedy and reliable internet! He didn’t try to upsell me, he told me I’d be fine at 500mbps but I asked if we could do the 1gb instead, to make sure we had plenty of speed.
He was a delight to chat to, and unbeknownst to him, a bit of a friend in a rough moment I’m having with my health. I’m disabled so I don’t always get to meet new people, so being able to chat about games and things like that was fantastic. Going through the details and everything didn’t feel stressful at all, it was very casual and very easy.

Thank you so much Alan and Quickline, I can’t wait to come back and tell everyone how great my Internet speeds are.

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello, we appreciate you taking the time to feed this back! Glad you are happy with your experience
Team Q

Rated 5 out of 5 stars

Perfect installation

Perfect installation, Cant thank Owen B enough for his workmanship, spot on guy 👍🏻 Nothing was too much trouble. Many Thanks

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you so much for taking the time to share your experience!
Team Q

Rated 5 out of 5 stars

Broadband down

Liam Morgan came out today to get my internet working again after it had been down since last Thursday. A previous engineer visited but couldn't find the fault. Liam quickly identified that a loose wire from the pole, caused by an apple tree, was the problem.

He was brilliant from start to finish. He cleared the branches out of the way, fixed the issue straight away, and got everything working again. He was friendly, professional, and very efficient. Excellent service

6 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello, thanks for taking the time to leave this 5* review. We really appreciate it!
Team Q

Rated 1 out of 5 stars

The connection was never reliable so we…

The connection was never reliable so we cancelled. Shocked that Quickline don’t want their dish back and leave it to us to find someone to take it down from a very high position on the house. Grant McBain.. Grasby

5 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Hello,
We are very sorry to hear this. If you would like to chat to our team please call us on 01482 247365 and we will happily look into this for you.

Team Q

Rated 5 out of 5 stars

I would like to say a big thank you to Kyle Twell

I would like to say a big thank you to Kyle Twell, for his professional installation. He was helpful answering all my questions while working away and making sure I was a satisfied customer. I would recommend Quickline 5 starz!!!

29 June 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We’re grateful you took the time to review us 🙂
Team Q

Rated 5 out of 5 stars

Highly Recommended

I had not heard of this company until 6 months ago. Today they have completed the installation of broadband which is 20 times faster than previously available in this rural area, and half the previous monthly cost. Their representatives have all been professional, polite and very helpful. In addition the installation engineer (Kyle) has been tidy and efficient, a credit to the company. The product works perfectly. I highly recommend Quickline if they come to your area.

5 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks for sharing your experience with us. 💜
Team Q

Rated 5 out of 5 stars

Very

Very, very helpful, tidy, clean, polite, thankyou Owen B

5 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks for stopping by to leave a review 🙂
Team Q

Rated 5 out of 5 stars

Setting up was quick

Setting up was quick. Owen B was great-showing me how to setup😀

5 July 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We’re grateful you took the time to review us 🙂
Team Q

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