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Proovia Couriers Reviews 

59,734
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 15,085 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient delivery service, noting that bulky items reliably arrive completely on time and are handled with great care. Consumer feedback highlights excellent communication and smooth scheduling throughout the entire journey, making the overall experience remarkably seamless from initial collection to final drop-off. Though some reviewers experienced issues, noting that delicate furniture and large items occasionally arrived damaged, scratched, or improperly handled upon arrival. Some people were dissatisfied with unexpected delivery delays, poor communication regarding schedules, and recurring difficulties in arranging suitable drop-off times.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that drivers arrive on... See more

Staff

Users describe positive interactions with staff, often highlighting friendly, polite, and efficient couriers... See more

Service

Reviewers mention positive feedback about service, highlighting promptness, efficiency, and excellent... See more

Product

Consumers find product experiences to be mixed, reporting a wide range of outcomes regarding item conditions.... See more

Customer service

Clients share positive opinions on customer service, highlighting first class support and outstanding care.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chirita Stefan and his partner delivered our 2 seater settee and recliner chair efficiently and with minimal fuss . Through the narrow porch and internal doors and placed in the lounge . Cheers lads ,... See more

Rated 5 out of 5 stars

Highly delighted with the service provided. Brought me a new suite from the supplier in south Wales to the west coast of Glasgow. Guys were super at their job, I received a friendly service,... See more

Rated 5 out of 5 stars

I am very happy with this transporter. Their quote was considerably less than the rest, I did wonder if it was too good to be true so I checked their customer reviews which in the main were very good.... See more

Rated 5 out of 5 stars

1001152 Daniel Gheorghe . Very friendly guy . Delivery was on time and carefully delivered. Would definately use and recommend him to friends and family. Im pregnant and he helped carry my delivery in... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(59,734)

14,781 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Just had a really pleasant driver

Just had a really pleasant driver, first time collect from me having used Proovia for a few years now to transport our furniture. Stefan was respectful and understanding of our notes, polite manner and very careful in loading our items.
1008699

17 August 2026
Unprompted review
Rated 3 out of 5 stars

If you don’t pack correctly expect a lot of damage.

Although the bed and mattress weren’t packed at all by the seller as they should have been ,a lot more care could have been taken by the carrier.The mattress had been dragged around and was grimey and the bed parts were not even separated with sheets so subsequently were massively scratched and parts broken off.

10 August 2026
Rated 5 out of 5 stars

The company provided me with regular…

The company provided me with regular updates on progress and the Delivery window period, and they were as good as their word, delivered bang on time my package was handled with care and the driver polite and helpful. Thank you Proovia.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Proovia are excellent

Proovia and their delivery team are amongst the best couriers I have dealt with. Highly communicative, efficient, fast and careful. Thank you to the team who delivered 1007374 to us today!

15 August 2026
Unprompted review

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