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Proovia Couriers Reviews 57,476

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TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Looking at 15,167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting that items arrive on time, undamaged, and with careful handling by polite and professional staff. Many appreciate the excellent communication throughout the process, with frequent updates and clear time slots for delivery. The service is often described as efficient and helpful, with delivery teams going above and beyond to place items where requested. However, some customers also noted issues with the product's condition upon arrival, with items being damaged or dirty. A few other people also felt that the delivery service was poor, experiencing delays, unhelpful drivers, or a refusal to perform services that were paid for.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting timely arrivals and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as very friendly, helpful, and... See more

Service

Clients share positive opinions on service, with many expressing delight and satisfaction with the overall... See more

Product

Reviewers mention ambiguous feedback about product condition upon delivery. Many customers reported receiving... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting superb communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb service. Delivery of three pieces of antique furniture from Scotland to south London. Excellent communication via email and the Proovia tracking system. Delivery guys were polite, pleasant and... See more

Rated 5 out of 5 stars

I purchased a large piece of furniture from eBay and found this company via Shiply. I had read poor reviews for Shiply in general but decided to take the plunge. Proovia were the first company to res... See more

Rated 5 out of 5 stars

Really good communication throughout, I was given a 3 hour window the day before then a heads up when they were one stop away. Really nice guys doing the delivery who were very careful with the parts.... See more

Rated 5 out of 5 stars

Excellent from start to finish. Superb website. Easy to navigate, intuitive user experience. Great value for money. Delivery was completed on time, in full and undamaged on the day promised. Super. Hi... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

57K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Alexandru and his assistant were…

Alexandru and his assistant were absolutely fantastic. They carried everything to the place of my choosing and were respectful and polite. I wish more couriers were like this.

10/10 A+++++

3 June 2026
Rated 5 out of 5 stars

Excellent communication throughout .

Excellent communication throughout .
Notification of a 3 hour window as to when the product would be delivered the day before .
Notifications on the morning given an estimation as to what time the package would arrive and how many drops away before delivery .
Great service

3 June 2026
Unprompted review
Rated 5 out of 5 stars

A* courier service!

Excellent courier for transporting goods. Went above & beyond for me and even at little notice managed to add x6 additional chairs to my table delivery at no extra cost.

Communication was easy and straight forward.

Fantastic service from Bruce and his team thank you. Would highly recommend.

3 June 2026

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