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Proovia Couriers Reviews 

59,787
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 15,103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being extremely polite, helpful, and consistently arriving precisely on time without any hassle. People note that the business provides regular tracking updates and makes the entire shipping process wonderfully smooth and efficient. Some reviewers were not happy with occasional delivery delays, missed schedules, or poor item handling by carriers. A few consumers also reported frustrating encounters with unhelpful staff members and items arriving scratched or broken during transit. Others mentioned that heavy furniture was sometimes mishandled or left awkwardly positioned inside their homes.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that drivers arrive on... See more

Staff

Users describe positive interactions with staff, often highlighting friendly, polite, and efficient couriers... See more

Service

Reviewers mention positive feedback about service, highlighting promptness, efficiency, and excellent... See more

Product

Consumers find product experiences to be mixed, reporting a wide range of outcomes regarding item conditions.... See more

Customer service

Clients share positive opinions on customer service, highlighting first class support and outstanding care.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a really pleasant driver, first time collect from me having used Proovia for a few years now to transport our furniture. Stefan was respectful and understanding of our notes, polite manner a... See more

Rated 5 out of 5 stars

Chirita Stefan and his partner delivered our 2 seater settee and recliner chair efficiently and with minimal fuss . Through the narrow porch and internal doors and placed in the lounge . Cheers lads ,... See more

Rated 5 out of 5 stars

Highly delighted with the service provided. Brought me a new suite from the supplier in south Wales to the west coast of Glasgow. Guys were super at their job, I received a friendly service,... See more

Rated 5 out of 5 stars

I am very happy with this transporter. Their quote was considerably less than the rest, I did wonder if it was too good to be true so I checked their customer reviews which in the main were very good.... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(59,787)

14,812 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super service

Super service. I was kept informed of the delivery date way in advance of delivery. The day before delivery i was given a two hour window. The delivery took place within that window and I was informed by the lovely and helpful driver (CM) of arrival time. The driver was really helpful in sorting out delivery and helping me transporting the item to my flat. Over and above service!!!

18 August 2026
Unprompted review
Rated 1 out of 5 stars

After using this company many times for…

After using this company many times for delivery of our leather chesterfield chairs and upholstered items they sent a AI generated photo of damage to a chair that left us in perfect condition only to leave us and the customer very disappointed awful customer service with no resolution leaving us and the customer out of pocket avoid like the plague

13 August 2026
Unprompted review
Proovia Couriers logo

Reply from Proovia Couriers

Hello,

We are sorry to hear about your experience, particularly as you mention that you have used our services on a number of occasions previously.

Unfortunately, we have been unable to identify the booking or customer account from the information available in this review, so we are currently unable to review the circumstances described.

We would particularly like to investigate your comments regarding the photograph you believe to have been AI-generated, as well as the handling of the damage claim and the outcome provided.

Please contact us at marketing@proovia.delivery with your booking reference, business name and any relevant claim details. This will allow us to identify the case, review the original photographic records and correspondence, and investigate what happened.

We would appreciate the opportunity to look into this properly.

Yours, Proovia Couriers

Rated 5 out of 5 stars

delivery to my home

Claudio Marinescu was making a timed delivery of a large box to my home. There were a couple of updates as he got closer. The delivery was well managed and the box put where I needed it. Much appreciated

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Just had a really pleasant driver

Just had a really pleasant driver, first time collect from me having used Proovia for a few years now to transport our furniture. Stefan was respectful and understanding of our notes, polite manner and very careful in loading our items.
1008699

17 August 2026
Unprompted review

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