AIT Home Delivery UK Ltd Reviews 

259,833
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60,371 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery team for being extremely polite, helpful, and remarkably careful when handling heavy household items. Consumers truly appreciate receiving clear, timely updates and experiencing smooth, well-organized scheduling throughout the entire delivery journey. Many buyers note the exceptional overall quality of the service provided from start to finish. However, some people mentioned frustrating delivery delays, noting that drivers occasionally arrived several hours past the expected time slot. Some reviewers were not happy with receiving conflicting tracking messages or encountering unexpected difficulties with product installation services.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting great communication and timely... See more

Staff

Clients share positive opinions on staff, noting that delivery drivers and team members are frequently... See more

Service

Reviewers highlight positive aspects of service, noting that delivery staff are prompt, polite, and... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of outcomes. While some reviewers... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in satisfaction. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

E-mailed with time-slot evening before, as promised. Phoned half hour before they arrived as promised, arrived spot on time, installed duel king size bed, no problems no hassle. Nice, polite pair of l... See more

Company replied

Rated 5 out of 5 stars

Bought a large fridge freezer and this was the delivery company used by LG. Was kept up to date with delivery times at all points, with texts, emails and an on day phone call. The team who delivere... See more

Company replied

Rated 5 out of 5 stars

Kept me informed about delivery status. They were efficient in bringing in Tv and there was no damage or anything too packaging or Tv . Took a photo of delivered package and I signed for delivery. Ver... See more

Company replied

Rated 5 out of 5 stars

The delivery guys were running late but I was kept informed. Two heavy sofas arrived. They decided not to use the front door in case of damage and used an alternative route which was more work for the... See more

Company replied


Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

260K reviews

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4.6

All reviews

(259,833)

57,085 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

Above and beyond

The delivery arrived within the estimated time, with a helpful call about half an hour beforehand. The delivery man was genuinely lovely and went above and beyond to help when the package wouldn’t fit through my front door. Despite it being heavy, he kindly carried it through the back gate without hesitation. His kindness, patience and willingness to help really meant a lot, and I’m truly grateful for the extra effort he made. He deserves recognition for such wonderful service.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, received regular updates including a call 15 minutes before arrival. Very polite and helpful team when they arrived.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Polite

Polite, cheerful delivery crew. Stacked a very large order in my garage for me. Thank for a great service gentlemem

8 September 2026
Rated 4 out of 5 stars

To expensive for put tv on the wall

To expensive for put tv on the wall, when can take then 5 mins, If just pre print the postion of then rack whilste delivery , tv need to go back factory where you pick the tv your delivery, to take a part to rebuild .

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent information and updates prior…

Excellent information and updates prior to delivery. Able to monitor progress of delivery team on delivery day. Arrived early and professional delivery team who were friendly, polite and carried the tv to where I requested.

7 September 2026
Rated 5 out of 5 stars

Sofas

I purchased a 3 seater electric recliner and a 2 seater manual sofas. Very good and quick service. Communication was excellent. Product was really lovely I was very surprised at the quality of it for the price. Delivery was 3 days earlier than expected and the delivery drivers were very pleasant. Would definitely use this company again and recommend it to anyone who is thinking of buying new sofa.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Although a slight issue with delivery…

Although a slight issue with delivery it was sorted promptly on the same day thanks to Sophia from customer service - she handled my stressful situation so much and made me feel confident in the company sorting it the same day.

8 September 2026
Unprompted review

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