Delivery guys were lovely, looked after our parcels, care and attention, professional,cant fault them at all, they asked if they could help take the cardboard/ packaging away,we said we could do it to... See more
Company replied
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Review summary
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Three guys came to deliver and install my new exercise bike. They arrived at the beginning of the 2 hour slot sent by email and confirmed 20 minutes before they arrived. The bike was unpacked and ass... See more
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Good choice of dates once they were appointed. Good communications with what would/was happening. When they indicated a late in the day delivery from 18:00-20:00 which I hadn't allowed for as going o... See more
Company replied
Arrived on time, even got a phone call from them about 20 minutes before delivery. Email & text the day before delivery too. Delivery driver and helper were very polite, carried my heavy package to th... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
253K reviews
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Kept me informed of progress
Kept me informed of progress, rang me when half hour away. Polite and friendly.
24 July 2026
Very friendly and considerate
24 July 2026
AIT were very professional while…
AIT were very professional while managing and delivering my order.
I was kept informed throughout and I received my package within the delivery window id been given.
Delivery drivers were friendly and professional.
23 July 2026
Shocking service
Right, so I have been asked by AIT Home Delivery to provide a review which I will gladly oblige. So I was at work and my wife let the chuckle brothers in. One of them couldn't speak any English and the other could only speak very basic broken English. They pushed the washing machine in from the front door instead of using some kind of lifting trolley. My wife told them that they were damaging the floor and they paused for a few seconds and then decided to waddle walk the machine in like a penguin. I got a call at work from my wife saying that the delivery drivers couldn't install the machine as there was tape on one of our existing pipes so we agreed that they would leave the machine and I would have it installed by someone else. When I got home from work I had a look at the sellotape on the pipe and it turned out to be a peice of clear packaging that was caught on the pipe from a previous installation. The washing machine was left in the kitchen completely packaged so absolutely no installation attempts were made. My wood flooring in the hallway was all scratched from them pushing the machine through the house. I have obviously logged a complaint with LG and am awaiting a response. Absolutely shocking service.
23 July 2026
Unprompted review
Delivery was ok a little later than the…
Delivery was ok a little later than the tracking stated but was told we would get a call 30-60 minutes before delivery - we didnt
24 July 2026
Swift and pleasant service
Delivered very promptly. Rang as they were ahead of schedule and I can see why, very efficient service. Pleasant but swift delivery.
18 July 2026
The whole experience was faultless
22 July 2026
Very late no comm
Was given a window , arrived 2 hrs later no phone call to say they were near , support was useless
24 July 2026
Samsung TV
Samsung TV.
I always purchased home appliances from Samsung website even mobile and laptops which is delivery so fast next day deluvery. They packed very gently with care the delivery driver with staff are so good
25 March 2026
Update to my previous review. The saga continues
So in an update to my previous review, the saga continues. 2nd delivery attempt due today. Received my time slot last night. All good. This morning delivery is again cancelled with the same loading error reason. Spoke to another customer service agent who told me that the last time the warehouse had scanned my item was on the 19th July and nothing since then. I said so you don’t know where my sofa is? She said that she was contacting the warehouse to ascertain where it was located. I said, so you’ve lost my sofa? She hesitated then replied yes. You could not make this up. Shocking. How do you lose a 3 seater sofa? Unbelievable. This company is an absolute joke. Now I’m just expected to wait till they find it.
25 July 2026
Unprompted review
Highly recommended
23 July 2026
Great delivery and updates!
We were kept up to date on dates and times of the delivery, with a 2 hour slot. We then received calls from the driver to inform us the delivery would be in 60 mins and then an update with a 30 min expected delivery time. Overall, the service and delivery was spot on, delivered on the expected date and time provided by the driver.
22 July 2026
One of the boxes was so damaged the…
One of the boxes was so damaged the side panels to my pergola are all damaged !!!
23 July 2026
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