PicStop Reviews 

848
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional value, pointing out that prices are significantly lower than other marketplace alternatives. People also appreciate the extensive product range and express high satisfaction with the quality of the items received. Furthermore, buyers frequently emphasize the remarkable speed of the delivery service, noting that packages often arrive ahead of schedule. However, some people mentioned experiencing minor ordering hurdles, such as technical glitches on the website or missing confirmation emails. A few reviewers noted that these occasional hiccups required contacting customer support by phone to successfully complete their purchases.

What people talk about most

Product

Users describe positive interactions with product, highlighting great choice and fantastic quality. Consumers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting prompt and swift arrivals.... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are competitive and... See more

Service

Consumers find service to be excellent and express great satisfaction with the overall experience. Reviewers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast shipping and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

where do i start? i have always been moderately interested in astronomy ,after reading and searching for good telescopes and found about Dwarflab 3, so after searching for suppliers i came across Pics... See more

Rated 5 out of 5 stars

I've edited from 3 to 5 starts, although I had to call as no order conformation or update emails were received, but I guess I should have checked the number I was calling and to be fair, sevince was... See more

Company replied

Rated 5 out of 5 stars

After ordering a telescope and being scammed from another site very close to Christmas (2 days!), I found PicStop whilst frantically searching for a reputable and reliable company that sold Celestron... See more

Rated 5 out of 5 stars

Great customer service as I was trying to find out a little more information about a product I was looking to get. Paul called me on their call back service and gave me alot of good advice which h... See more


Company details

  1. Telescope Store
  2. Binoculars Store
  3. Cell Phone Accessory Store
  4. Computer Accessories Store
  5. Electronics Store
  6. Photo Shop

Written by the company

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

848 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(848)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Totally Brilliant

I needed a new motor control board for my telescope. Calling around was frustrating and wish I had known to call PicStop first! From others I was getting a range of help from barely any help at all to "email us" even though I was on the phone to them right there, continuing through to very hyped up price quotes. Called PicStop and literally within a few minutes things were good. Paul at PicStop simply understood and sorted it for a new control board to be on the way and considering the part isn't a common part and not usually stocked, I was even more happy with the time it took to arrive and of course, the price... very reasonable. The part arrived, I installed it and the telescope is alive again. Top drawer service from PicStop.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

What a great place for all things…

What a great place for all things optical. Great prices and huge stock levels, it had everything i needed. It all came very well packaged and in super quick time. Thanks for all your help in choosing a great set up for astronomy.

31 October 2024
Rated 5 out of 5 stars

Very fast service from PicStop

Very fast service from PicStop, however is was let down by poor service from the Post Office at this end.

1 November 2024
PicStop logo

Reply from PicStop

Ordered on Thursday, shipped Friday morning, delivered on a tracked service on Monday lunchtime. Customer chose 'Free' delivery 2-5 working days. Service from RM was fine, the item arrived on the 2nd 'Working day'

Rated 5 out of 5 stars

The price and product is great

The price and product is great. Picstops response to getting the item posted quickly was also very good. Let down by Royal Mail. They took 6 days to deliver it. Previous deliveries have been excellent but clearly times are changing for the worse. Communication with Picstop excellent.

29 October 2024
PicStop logo

Reply from PicStop

The reviewer has ordered many times with us, this order shipped on a 2-5 working day service, and arrived on the 5th working day. This was the first time this customer's delivery had not arrived within 2/3 using the same service with Royal Mail.

Rated 5 out of 5 stars

Purchased a Celestron DX6 for a very…

Purchased a Celestron DX6 for a very good price. I unpacked it and it was missing a very small screw - I contacted Gary at Picstop who got back to me within minutes to rectify, contacting Celestron who immediately sent out the replacement part to me.
All sorted within an hour.
So, amazing customer service from both Picstop and Celestron.
I’ll use Picstop again when I buy some new lenses for my telescope.
Also worth mentioning that I heard of them through the Sky at Night website who recommended the DX6 and had a link to Picstop on their site so they obviously have a good reputation.
Highly recommended.

7 November 2024
Unprompted review
PicStop logo

Reply from PicStop

The missing part was shipped by Celestron UK support directly later that same day.

Rated 5 out of 5 stars

Angel Bird 1T cfexpess card arrived…

Angel Bird 1T cfexpess card arrived quickly and securely packaged by PicStop which was a good job because the retail packaging isn’t sealed by Angel Bird. This is ridiculous and odd for a memory card especially with an rrp over £300 but they do come in a little plastic dust case. I’ve bought other cards from the range and they weren’t sealed either.
Fortunately, It worked as expected in my Z8.
An amazing saving from PicStop @ £198 and great service too. Double bonus!

4 November 2024
Unprompted review
PicStop logo

Reply from PicStop

It's true that all Angelbird memory card retail packaging only has a seal at one end of the box ! .. we've spoken to the brand about this. This customer's order was actually shipped directly from Angelbird themselves for us.

Rated 5 out of 5 stars

Good honest company

Good honest company. I had ordered the wrong product. They were very professional and polite and processed the return and issued a refund without question.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Picstop experience

I was looking for an online shop that sold flash storage, and I have found it in Picstop.

There are many places online that sell these items, but you have to be careful as there are unfortunately many counterfeit copies of said storage that are markedly inferior. I've learnt not to purchase USB flash drives through Ebay, and even Amazon third-party sellers as they have a tendency to be counterfeit items.

I performed research, and found Picstop are a genuine seller of Sandisk Usb's. The prices are good, and the delivery was prompt. Plus, there is a point loyalty system for registered members, which comes in handy.

I have bookmarked Picstop for any future flash storage.

Highly recommended.

2 October 2024
Unprompted review

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