Hireacamera.com Reviews 1,843

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's helpfulness, friendliness, and professionalism. Many people appreciate the efficient delivery and collection services, often noting that products arrive early and in excellent condition, well-packaged in protective cases. The customer service team is frequently commended for their attentiveness, clear communication, and willingness to go above and beyond to ensure a smooth experience, even accommodating last-minute changes. Consumers also highly rate the quality of the products, finding the equipment spotless and in very good condition. The wide range of cameras and lenses available is a significant plus, allowing users to try out gear before making a purchase. The overall process, from booking to return, is described as easy, efficient, and reliable, leading many to express their intent to use the company again.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the amazing, incredible, and efficient... See more

Product

Clients share positive opinions on product. Customers consistently praise the excellent condition and quality... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed and efficiency,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Incredible service, literally elite. They called me to go through the gear and corrected a few mistakes I made that would have otherwise been costly. Super friendly and genuine service from the lady o... See more

Company replied

Rated 5 out of 5 stars

As a filmmaker and photographer I've used plenty of rental houses in the past, but none come close to Hire A Camera in terms of service. I contacted the team with a particularly tricky brief, but Elle... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Easily contactable by phone. Extremely helpful. Sent the camera a day early to ensure I received it for going away. It arrived in very strong protective box. Included a strap, two b... See more

Company replied

Rated 5 out of 5 stars

I had an incredible experience with Hire A Camera last month. As a first-time renter, I found the entire process extremely easy and highly professional. Mary's support was second to none and she was e... See more

Company replied


Company details

  1. Audio Visual Equipment Rental Service
  2. Binoculars Store
  3. Camera Store
  4. Photo Shop
  5. Photography Service
  6. Video Production Service

Written by the company

Hireacamera started back in 2003 and has grown into one of the UK’s most popular suppliers of camera equipment, lenses and accessories. Whilst we continue to grow and adapt to the new demands of our customers, we constantly strive to make hiring from us the best rental experience possible. We started as a family firm and still maintain the same values. Our customers not only include enthusiasts and professionals within the photography and video industries but also agencies, local governments, industrial companies and large corporations. We deliver UK Nationwide on a pre-12pm service for complete peace of mind. Our website offers live stock availability and booking 24/7 365 days a year. In addition, this year we have added a network of Click and Collect stores, making it even easier to plan your shoot. For companies we offer accounts with dedicated support staff and favourable terms of payment.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

I can't believe I found this company

I can't believe the amazing service from this company. The affordable choice of camera and accessories saved me thousands in buying a camera. Due to living in the North West I couldn't collect so they delivered and picked up straight to my door. I will never buy my own camera again. I am hiring for the 3rd time in May. Customer service spot on.

28 March 2026
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Reply from Hireacamera.com

Thank you so much for the wonderful review, Susan. We're delighted to hear the Sony Z280 worked so well for you and that hiring proved to be such a cost-effective option. It’s great that delivery and collection to the North West made things easy too — we know how important that convenience is. We really appreciate your continued support, and it’s fantastic to hear you’ll be back for your third hire in May. We look forward to helping again.

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

Hireacamera We're great from the get…

Hireacamera We're great from the get go. Helped me choose the right lens and have my safari an incredible experience and got some amazing photos.

20 March 2026
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Reply from Hireacamera.com

Thanks for the great review, Luke! We’re really glad we could help you choose the right lens for your safari — the Canon EF 100–400mm is a fantastic choice for wildlife. Even better to hear it helped you have an incredible experience and come away with some amazing photos. That’s exactly what we love to hear. We'd be very happy to help again for your next adventure.

All the best,
Hannah

Rated 5 out of 5 stars

Elite service

Incredible service, literally elite. They called me to go through the gear and corrected a few mistakes I made that would have otherwise been costly. Super friendly and genuine service from the lady on the phone, delivery was lightning fast. Best I have used, and I've used alot of the main camera and lighting hire companies. Will certainly be back.

1 April 2026
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Reply from Hireacamera.com

Thanks so much for the amazing feedback, Dani — “elite” is great to hear! I’m really glad we could catch those gear details before dispatch and help avoid any costly mistakes. It’s always worth taking the time to make sure everything’s just right. Delighted the Canon R5 II and RF 50mm arrived quickly and that you had a great experience with us. We really appreciate you choosing us, especially after trying other hire companies, and we’d love to help again next time.

Best wishes,
Hannah

Rated 5 out of 5 stars

Excellent Service

Excellent Service

25 March 2026
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Reply from Hireacamera.com

Thanks so much for your continued support since 2020, Ralph — it really means a lot to us. We're glad you had another smooth experience and that the Panasonic 55–200mm gave you a good chance to test it out on your camera. Always here if you'd like to try something else in the future.

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

Hiring a camera was a new experience…

Hiring a camera was a new experience for me but Hireacamera provide a clear and simple customer experience. Hireacamera contacted me to make arrangements for sending and returning the kit. It arrived perfectly packaged with all the materials for returning the kit later. And there were no problems returning kit. I took great photos and will happily use the service in the future. Great service and thanks. I'm already looking forward to my next trip.

31 March 2026
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Reply from Hireacamera.com

Thanks so much for sharing your experience, John. We're really glad your first time hiring camera gear felt straightforward and well supported. It’s great to hear the Canon R7 and 100–500mm worked well for your East Africa safari, and that everything from packaging to return was smooth. Even better that you came back with some great photos — that’s exactly what we hope for. We'd love to help again when you're planning the next trip.

All the best,
Hannah

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery, highly recommended!

25 March 2026
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Reply from Hireacamera.com

Thanks for the lovely review, Paulo! I'm really pleased everything went smoothly and that the Panasonic S 18mm made it to you in time for your trip to Portugal. We always try to keep communication clear and delivery quick, so it's great to hear that stood out. Hope you captured some amazing shots — we'd be delighted to help again on your next adventure.

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

fantastic service

fantastic service. Equipment worked flawlessly and delivery and collection was easy.

23 March 2026
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Reply from Hireacamera.com

Thanks so much for your kind words, Lorna! We're really glad the Sony 70–200mm GM II performed perfectly for both your travel and work event. It's great to hear the delivery and collection were smooth as well — we aim to keep things as easy as possible. We’d love to help again anytime you need gear. Safe travels and hope to see you again soon!

Best regards,
Hannah

Rated 5 out of 5 stars

Great Experience

Hire prices are competitively, communication is always excellent, lens arrived ahead of time and well packed. Great service all round.

19 March 2026
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Reply from Hireacamera.com

Thank you for your fantastic review, Ian! We're thrilled to hear that the Canon EF 100–400mm II arrived ahead of time, well packed, and that our communication and service met your expectations.

It’s great to know you found our hire prices competitive and that your safari trip went smoothly with the lens. We really appreciate you taking the time to share your experience and hope to help you again in the future.

Best wishes,
Hannah

Rated 5 out of 5 stars

Excellent service and very helpful…

Excellent service and very helpful staff. I would definitely recommend!

16 March 2026
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Reply from Hireacamera.com

Thank you for your wonderful review, Camilla! We're so pleased to hear you found our service excellent and our team helpful.

We hope the Nikon Z 100–400mm worked perfectly for you, and it’s great to know you’d recommend us — that really means a lot.

If there’s anything we can help with in the future, we’d be delighted to assist.

All the best,
Hannah

Rated 5 out of 5 stars

Excellent

Excellent. Will definitely use again.

6 March 2026
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Reply from Hireacamera.com

Thank you for your great review, David! We're really pleased to hear you had an excellent experience hiring the Sony 50mm GM for your fashion shoot.

It’s fantastic to know you’d use us again — that means a lot to the team. We hope the shoot went brilliantly!

We look forward to helping you again in the future.

Wishing you all the best,
Hannah

Rated 5 out of 5 stars
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Reply from Hireacamera.com

Thank you for your great review, Yvonne! We're so pleased to hear you found our staff helpful, the delivery convenient, and the gear up to scratch.

We really appreciate you taking the time to share your experience, and we hope to help you again soon.

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

Excellent service and staff

Excellent service and staff. Had to order a lens very last minute on a Friday and it arrived on Sunday ahead of my event on Tuesday. Very efficient.

Would recommend and comes with some surprise sweets inside. As well as appropriate items to return the item correctly. Easy return process dropping off to nearest Parcelforce post office.

4 March 2026
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Reply from Hireacamera.com

Thank you so much for your fantastic review, Ryan! We're really glad we could get the Sony 24–70mm GM II to you in time for your event — especially with such a last-minute order.

It’s great to hear that everything from delivery to the return process was smooth and efficient, and we’re pleased you enjoyed the little extras in the box too!

We really appreciate your recommendation and hope your event went brilliantly. If you ever need anything again, we’d be more than happy to help.

All the best,
Hannah

Rated 5 out of 5 stars

Excellent customer service and highly…

Excellent customer service and highly professional

9 March 2026
Unprompted review
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Reply from Hireacamera.com

Thank you so much for your wonderful feedback, Arianna! We're delighted to hear that you found our service both excellent and professional.

Providing a high standard of support is really important to us, so it’s great to know we met your expectations. We truly appreciate you taking the time to share your experience.

If there’s anything we can help with in the future, we’d love to assist.

wishing you all the best,
Hannah

Rated 5 out of 5 stars

Great customer service!

Great customer service!

5 March 2026
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Reply from Hireacamera.com

Thank you so much for your kind review, Cristina! We're really glad to hear you had a great experience with our customer service.

We hope you had an amazing holiday and that the Canon RF 15–35mm was perfect for capturing those special moments!

If you ever need anything again, we’d be more than happy to help.

Wishing all the best,
Hannah

Rated 5 out of 5 stars

They went above and beyond to get a…

They went above and beyond to get a lens to me really quickly.

4 March 2026
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Reply from Hireacamera.com

Thank you for your lovely review, Amy! We're so pleased we could help get the Canon RF 10–20mm lens to you quickly, especially for your interior shoot.

Going above and beyond for our customers is what we aim for, so it’s great to hear that reflected in your experience. We hope the shoot went brilliantly and that the lens delivered exactly what you needed!

If we can help with anything else in the future, we’d love to assist.

Best wishes,
Hannah

Rated 5 out of 5 stars

Great service

Great service — both welcoming and efficient. I’ll be coming back

27 February 2026
Unprompted review
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Reply from Hireacamera.com

Thank you for your kind review, Amelia. We’re delighted to hear that you found our team welcoming and that the service was efficient. Providing a friendly and smooth experience is something we always aim for, so it’s great to know this came across.

We really appreciate you taking the time to share your feedback and look forward to welcoming you back in the future.

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

I’ve been coming back to them for…

I’ve been coming back to them for years, and they never disappoint. Always professional from start to finish. I highly recommend them — keep up the great work!

27 February 2026
Unprompted review
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Reply from Hireacamera.com

Thank you for your kind review and for continuing to choose us over the years. We truly appreciate your ongoing support and are delighted to hear that you’ve consistently had a positive experience with our team. Providing a professional service from start to finish is something we take great pride in, so it’s wonderful to know that this has stood out to you.

Your recommendation means a lot to us, and we look forward to continuing to assist you in the future. Thank you again for taking the time to share your feedback!

All the best,
Hannah

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