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Wellingtons Home Electrical Reviews 

2,962
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 372 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention the exceptional support provided by friendly and knowledgeable staff members who guide them through appliance choices and technical questions. Buyers are also very satisfied with the fast delivery service, noting that appliances arrive on time and are installed with great care and professionalism. However, some people mentioned communication delays or a lack of order tracking updates following their online purchases. A few customers also encountered minor hiccups regarding initial fitting attempts or temporary product issues that required extra coordination to resolve. Despite these occasional setbacks, shoppers remain happy with the overall quality and trustworthy service.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the knowledgeable and polite crew... See more

Service

People report positive experiences with service, frequently highlighting friendly, professional staff and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders frequently... See more

Product

Consumers find product quality and performance to be generally excellent, with reviewers expressing great... See more

Customer service

Customers had positive experiences with customer service, consistently praising the friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service, helping us with a new integrated fridge freezer. Who knew that you need to take more into account than just the fridge/freezer split ratio? So, once we'd gotten it wrong, Rory... See more

Company replied

Rated 5 out of 5 stars

We are more than happy with our new dishwasher. Paul served us in the shop and was very friendly and helpful. Delivery and installation went well and although a slight damage was done to the integra... See more

Company replied

Rated 5 out of 5 stars

I was badly let down by Curry's, so went to Wellingtons. They were very sympathetic and quickly ordered another fridge freezer for me. Meanwhile, they lent me a mini fridge to see me through until it... See more

Company replied

Rated 5 out of 5 stars

Staff are always very helpful and knowledgeable concerning their products, whether instore, on the phone, or the delivery team. We have bought several different appliances over the years all of whi... See more

Company replied


Company details

  1. Appliance Store
  2. also in
  3. Appliances Customer Service
  4. Electronics Company
  5. Electronics Store
  6. Store
  7. TV store

About Wellingtons Home Electrical

Written by the company

Wellingtons Electrical is an independent electrical retailer serving Kent and South East London since 1898 with showrooms in Erith and Bromley. Whether you visit us in-store or shop online, you'll enjoy expert advice, outstanding customer service and a carefully selected range of premium electrical appliances from the world's leading brands.

From washing machines, fridge freezers and ovens to TVs, vacuum cleaners, coffee machines and kitchen taps, we stock trusted brands including AEG, Bosch, Miele, NEFF, Siemens, Samsung, Sony, Shark, Dyson, Quooker, Rangemaster, Liebherr, Smeg and many more.

Showrooms

Visit our Erith or Bromley showroom to explore our products in person and speak to our knowledgeable team. With decades of combined experience, we're here to help you choose the right appliance for your home and answer any questions along the way.

Leading Brands

We offer an extensive range of kitchen appliances, home entertainment, floorcare and small domestic appliances from some of the biggest names in the industry. Whether you're replacing a single appliance or planning a complete kitchen, you'll find quality products to suit every home.

Award-Winning Service

Outstanding customer service has always been at the heart of what we do. Thousands of five-star customer reviews reflect the care and attention we give every order, and our commitment has been recognised through multiple industry awards, including honours from the Electrical Retail Industry Awards (ERT), Innovative Electrical Retailing (IER) Awards and local Above and Beyond Bromley awards.

Expert Advice

Choosing the right appliance can be confusing, but our experienced sales team is here to help. Whether you visit a showroom, give us a call or use our website chat, we'll provide honest, practical advice to help you make the right decision.

Delivery & Installation

We deliver six days a week, with convenient delivery days and time slots to suit your schedule. Our own two-person delivery and installation team will carefully deliver large appliances to any room in your home, professionally install them where required, and can even remove and recycle your old appliance.

Customer Support

Our service doesn't end when you place your order. We'll contact you to arrange delivery, keep you updated throughout the process and remain on hand should you need any further advice or assistance. Whether by phone, in-store or through our online chat, our friendly team is always happy to help.

Why Shop with Wellingtons?

Over 127 years of trusted local service Thousands of five-star customer reviews Award-winning customer service Expert advice from experienced specialists Premium brands at competitive prices Six-day delivery with convenient time slots Professional in-house delivery and installation Two-person delivery to any room in your home Online shopping backed by real people ready to help

Local Free Delivery

Written by the company

We offer free delivery to selected UK locations and can often deliver within 24 hours of purchase
Wellingtons Electrical has their own in-house delivery and installation team which means we can be more flexible and communicative with our customers, working around a time that is convenient for you.
Over 127 years on the high street
Our team of experts know their stuff! We've been helping families find the right appliances since 1898, that’s five generations of know-how, and counting.
5* Customer Service
At Wellingtons, customer service isn't just something we talk about, it's what we're known for. With thousands of genuine 5-star reviews, our customers regularly praise our knowledgeable team, honest advice, reliable delivery and professional installation. From helping you choose the right appliance to delivering, installing and supporting you after your purchase, we're committed to making every step of your experience as easy and enjoyable as possible.

Price Match Promise

Wellingtons is pleased to offer an in-store only price match guarantee

Wellingtons is pleased to offer an in-store only price match guarantee
We all love getting the best deals, and sometimes even saving a few pounds can make a huge difference. That's why we're committed to matching the price of any product you find cheaper elsewhere.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,962)

350 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent item and service.

Item exactly as described on website. Delivery was on time and no hassle. Would use again and recommend,

5 October 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your kind review! We’re pleased your item was exactly as expected and delivery was on time and hassle-free. We really appreciate your recommendation and look forward to helping you again.

Rated 5 out of 5 stars

Great service

Our experience at Wellingtons was excellent. Paul, Rory and Luke were very friendly and helpful as were the fitters. They all had amazing people skills. We would strongly recommend them.

1 October 2026
Rated 5 out of 5 stars

I had excellent help from Chris & Paul

I had excellent help from Chris & Paul, & after a hiccup have a great machine, ordered on Wednesday & delivered and fitted by their great fitters today. I have used John Lewis in the passed but not anymore, I will always use Wellingtons from now on.

28 September 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your lovely review! We’re pleased Chris and Paul helped get everything sorted after the hiccup, and that our fitting team took good care of you. It means a lot that you’ll choose Wellingtons again. Enjoy your new machine!

Rated 5 out of 5 stars

Phenomenal

I had a fairly detailed complex order and had looked around at a number of different suppliers. I spoke with Rory Nicholls who went above and beyond to source and coordinate multiple appliances in a very tight timescale and then managed the delivery team superbly with everything happening to plan taking away a significant amount of stress. The whole experience has been utterly outstanding. Thanks Rory!

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Refrigerator safely installed

My wife and I were delighted with the quiet professionalism of our Wellingtons delivery team. They were very helpful both in taking away our old fridge and installing our new one. The product itself is excellent too.

2 October 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your kind review! We’re delighted our delivery team made replacing your fridge a smooth experience, taking care of both the removal and installation. We’ll pass your lovely feedback on to them. Enjoy your new fridge

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, great showroom and lovely delivery team. Thank yiu

2 October 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your lovely feedback! We’re pleased you enjoyed visiting our showroom and that our staff and delivery team took good care of you. We hope to welcome you back again soon.

Rated 4 out of 5 stars

Good service

Wellingtons Home Electrical is a good company to do business with.
Despite a hiccup on delivery at the first attempt when our appliance was delivered a few days later the installation team were courteous and efficient.
I would not hesitate to but from them again.
Richard
Orpington

2 October 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your kind review and your patience with the initial delivery hiccup. We’re pleased our installation team provided courteous and efficient service when your appliance arrived. We really appreciate your support and look forward to helping you again.

Rated 1 out of 5 stars

Sorry but I bought a sumsung microwave…

Sorry but I bought a sumsung microwave is not working the defrost shamed because I just bought

9 October 2026
Unprompted review
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We’re sorry to hear the defrost function on your new Samsung microwave isn’t working. We haven’t received a message about this with your website order, so thank you for bringing it to our attention. Please call us with your order details so our team can look into it and help resolve the issue.

Rated 5 out of 5 stars

Great customer service

Great customer service, helping us with a new integrated fridge freezer. Who knew that you need to take more into account than just the fridge/freezer split ratio? So, once we'd gotten it wrong, Rory at the Erith branch helped with one that would fit correctly. Nice to speak to people who know what they're talking about and can give you continuity each time you speak to them. I knew that Wellington's would sort our problem out, and was never worried at any point. Thanks.

21 September 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your lovely review! Integrated fridge freezers can be tricky to get right, so we’re pleased Rory could help you find the correct fit. It’s great to hear you felt reassured and well looked after throughout. We’ll pass your kind words on to Rory and the Erith team

Rated 5 out of 5 stars

Comfort flex oven rail order

Helpful guys who sorted out some oven rails for me. Very impressed with the level of service I received on what was basically a spare part. I’d definitely use these guys again. 5 star.

24 September 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your lovely review! Whether it’s a new appliance or a spare part, we’re always happy to help. We’re pleased the team could sort out your oven rails and look forward to helping you again.

Rated 5 out of 5 stars

Delivered on time

Delivered on time . Good communication. Friendly, informative and polite delivery men.

25 September 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your kind review! We’re pleased everything arrived on time and our delivery team kept you informed and made a great impression. Thank you for choosing Wellingtons

Rated 5 out of 5 stars

Great service

I was badly let down by Curry's, so went to Wellingtons. They were very sympathetic and quickly ordered another fridge freezer for me. Meanwhile, they lent me a mini fridge to see me through until it could be delivered. They explained why it would take several days as the hot weather had caused a lot of breakdowns. Unfortunately, the fridge did not fit, although it was the same make (the company had been taken over). They delivery people made very careful measurements and Wellingtons found a model that would fit. Very friendly service and helped when things didn't work out, unlike Curry's.

4 September 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for sharing your experience. We know how difficult it is to be without a fridge freezer, so we’re pleased the mini fridge helped while you waited. When the first model didn’t fit, our delivery and showroom teams were happy to help find a suitable alternative. Thank you for choosing Wellingtons; we really appreciate your kind words.

Rated 5 out of 5 stars

Dam they’re so good.

Dam , these people are good. Second appliance we’ve bought from them. Efficiently delivered and plumbed in. Very polite and knowledgeable crew. Arrived on time, tested and old machine taken away. Thanks guys.

30 September 2026
Unprompted review
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for coming back to Wellingtons! We’re delighted the team got everything delivered, connected and tested smoothly, and took your old machine away. We’ll pass your kind words on to the crew. Enjoy your new appliance

Rated 5 out of 5 stars

Great Service

We are more than happy with our new dishwasher. Paul served us in the shop and was very friendly and helpful.
Delivery and installation went well and although a slight damage was done to the integrated door the engineer pointed it out and is returning to repair if this week. Again the installers were both professional in their job and the slight damage to the door was accidental. We will bdd ed using this company again when we need anything

22 September 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your lovely review. We’re pleased Paul was friendly and helpful and that you’re happy with your new dishwasher. We’re sorry about the accidental damage to the integrated door and appreciate your understanding while we put it right. Thank you for choosing Wellingtons, we look forward to helping you again.

Rated 5 out of 5 stars

A good price and excellent service

A good price on the Elica induction hob we ordered and Donna was very helpful in sorting out delivery. The hob has been delivered in excellent condition, but it is not yet installed. I would buy from them again.

29 September 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your lovely review. We’re pleased you found a good price on your Elica hob and that we helped arrange delivery. It’s great to hear it arrived in excellent condition. We hope you enjoy using it once it’s installed, and we’d be delighted to help you again

Rated 5 out of 5 stars

Delivery men were good

The delivery men were prompt, helpful and efficient.

22 September 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your kind review! We’re pleased our delivery team were prompt, helpful and efficient. We’ll pass your lovely feedback on to them. Thank you for choosing Wellingtons

Rated 5 out of 5 stars

Wellingtons electrical was recommended…

Wellingtons electrical was recommended to me and they did not disappoint. Brilliant service and I would be more than happy to recommend them to anyone.

28 September 2026
Unprompted review
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your lovely review! We’re delighted we lived up to the recommendation and that you’d recommend us too. It means a great deal to our team. Thank you for choosing Wellingtons

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