One Call Insurance  Reviews 

128,398
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 22,223 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the support staff for being exceptionally polite, knowledgeable, and thoroughly helpful when handling insurance policy renewals and general inquiries. Consumers also strongly appreciate the consistently competitive pricing options and the fast, efficient communication provided by the dedicated UK-based advisory team. However, some reviewers were not happy with unexpected extra service charges or significant difficulties experienced when attempting to make policy changes. A few people also mentioned encountering stressful phone interactions, unhelpful online systems, or receiving unusually high quotes for minor vehicle modifications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising them for being exceptionally polite,... See more

Customer service

People report positive experiences with customer_service, noting that support agents are extremely helpful,... See more

Service

Reviewers mention positive feedback about service, highlighting efficient agents and smooth policy renewals... See more

Price

Consumers find price to be positive and consistently report satisfaction with competitive renewal costs and... See more

Response time

Users describe positive interactions with response times, noting that advisors answer calls and webchats... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff member who was polite. He was able to add my son on my insurance, as I had been unable to do it on the portal. He also offered other enhancements such as a courtesy car, breakdown cover... See more

Rated 5 out of 5 stars

JC8 helped me to review my insurance policy mid way though the current term as we needed it increasing for our new mortgage. JC8 was fantastic, really polite, helpful, understanding and friendly.... See more

Rated 5 out of 5 stars

I have just renewed my home insurance and contents, for the third year. I was pleased with the cost having reviewed the other web sites which you do not see the add ons until you deal with the compa... See more

Rated 5 out of 5 stars

I had a very positive experience during my phone call. The call was answered in a timely fashion and RB1 could not have been more helpful, professional and efficient. She clearly explained what would... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

Written by the company

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

128K reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(128,398)

22,263 reviews in the last 12 months

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Rated 5 out of 5 stars

Joel (JS2) was a gem!

Talked to Joel (JS2) about renewal and he was very helpful. We removed breakdown protection as it was no longer and he reduced the quotation to a very agreeable level.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

JA7 Brilliant

JA7, was absolutely amazing. He is a very knowledgeable individual, helpful and friendly on behalf of OneClick . His customer service skills are to be admired.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Policy Renewal

Ethan helped me today. Very courteous and knowledgeable. He managed to reduce my renewal premium and keep policy benefits the same. Thank you.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Jack (JA7) quickly grasped the…

Jack (JA7) quickly grasped the situation and informed me my quote would be available overnight. This saved wasting time in providing the information to me piecemeal and will allow me to make a considered decision tomorrow.

27 August 2026
Unprompted review
Rated 4 out of 5 stars

Good competitive quote.

I had a good competitive quote. I spoke to KK5 on the phone as I had to insure a new 1st of September registration and wanted to get the details right.
KK5 was very thorough and made sure my existing insurance on another of my motorbike policies was correctly updated with my claims record. This being to ensure my insurance was still valid.
KK5 was polite and helpful.

27 August 2026
Unprompted review
Rated 3 out of 5 stars

Dealt with two of your agents to renew…

Dealt with two of your agents to renew my policy. During the course of the conversation with the first agent it transpired that you no longer take American Express. I agreed to supply details of another card provided payment is taken 5 days before my policy renewal date which is 23 sept. There was a technical difficulty and the first agent couldn’t take payment. I was promised a call back from another agent JF2 who duly called me and completed the transaction with me. I have just checked my credit card online and payment has been taken immediately which is not what was agreed with the first agent.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Providing Evidence of No Claims Discount

I had a deadline to meet when providing information to one call and was fortunate to be connected to (Benjamin) aka Agent BB7. I am not very computer literate and Benjamin was very patient and gave me instructions over the phone which allowed the matter to be resolved.
Excellent Service!

27 August 2026
Unprompted review

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