The staff member who was polite. He was able to add my son on my insurance, as I had been unable to do it on the portal. He also offered other enhancements such as a courtesy car, breakdown cover... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).
Contact info
One Call Insurance, First Point, Balby Carr Bank, DN4 5JQ, Doncaster, United Kingdom
- www.onecallinsurance.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EG4 was very clear and helpful in…
EG4 was very clear and helpful in changing over my insurance to my new car / new personal plates
SK4 was very helpful
SK4 was very helpful, not pushy at all which can be very off putting.
Excellent communication and friendly. Thank you.
Really helpful service from JF2 on…
Really helpful service from JF2 on renewal application
Had a chat with mk4 today who sorted me…
Had a chat with mk4 today who sorted me out a great deal on platinum insurance and EU breakdown. He was very polite and I left the call coming away with a good deal. Thank you
Very polite and knowledgeable
Very polite and knowledgeable, all queries sorted and pleasant to talk to.
CB5 was very helpful,And explained my…
CB5 was very helpful,And explained my policy very well
Thank you 🤩
Paige was really helpful and answered…
Paige was really helpful and answered all of the questions I had. She explained everything clearly and on top of that gave me a really competitive renewal quote. Really impressed thank you !
Joel (JS2) was a gem!
Talked to Joel (JS2) about renewal and he was very helpful. We removed breakdown protection as it was no longer and he reduced the quotation to a very agreeable level.
JA7 Brilliant
JA7, was absolutely amazing. He is a very knowledgeable individual, helpful and friendly on behalf of OneClick . His customer service skills are to be admired.
Policy Renewal
Ethan helped me today. Very courteous and knowledgeable. He managed to reduce my renewal premium and keep policy benefits the same. Thank you.
Pleasant contact
The answer to my call was verycquick and the agent dealt in a very professional manner is a positive and efficient way.
AA4 was really helpful in sorting my…
AA4 was really helpful in sorting my renewal quote. Thank you
Jack (JA7) quickly grasped the…
Jack (JA7) quickly grasped the situation and informed me my quote would be available overnight. This saved wasting time in providing the information to me piecemeal and will allow me to make a considered decision tomorrow.
Very helpful and efficient from AI 7…
Very helpful and efficient from AI 7 thank you
*NP3* agent helped me get a better…
*NP3* agent helped me get a better price while keeping the same benefits. Had a great experience.
Great service and very professional…
Great service and very professional straight to the point had all the figures in front of her very confident, outstanding
Good competitive quote.
I had a good competitive quote. I spoke to KK5 on the phone as I had to insure a new 1st of September registration and wanted to get the details right.
KK5 was very thorough and made sure my existing insurance on another of my motorbike policies was correctly updated with my claims record. This being to ensure my insurance was still valid.
KK5 was polite and helpful.
Dealt with two of your agents to renew…
Dealt with two of your agents to renew my policy. During the course of the conversation with the first agent it transpired that you no longer take American Express. I agreed to supply details of another card provided payment is taken 5 days before my policy renewal date which is 23 sept. There was a technical difficulty and the first agent couldn’t take payment. I was promised a call back from another agent JF2 who duly called me and completed the transaction with me. I have just checked my credit card online and payment has been taken immediately which is not what was agreed with the first agent.
Providing Evidence of No Claims Discount
I had a deadline to meet when providing information to one call and was fortunate to be connected to (Benjamin) aka Agent BB7. I am not very computer literate and Benjamin was very patient and gave me instructions over the phone which allowed the matter to be resolved.
Excellent Service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








