One Call Insurance  Reviews 

Had cause to make contact to discuss my insurance renewal quote for car use in a volunteer responder role. Franklin (FF2) listened to my query and mapped out how this change would affect my renewal premium. He then went on to explain enhanced policy options which had additional benefits, given the additional use of my vehicle. Communication with Franklin was clear and concise which led me to renew my cover with One Call.
Very happy with the overall experience with FF2 as a member of the customer service team.

KT7 - swift to take chat, polite, helped with my query and resolved, even re checked my re build figure for accuracy. Thank you

Ep1 was very polite and helpful. I phoned to cancel,but was persuaded otherwise. I was offered a much more positive price so obviously didn't have to barter. Thank you, much appreciated.

My initial experience was not very good as I could not confirm my NCD. In the end I manged to chat with an assistant online and happily was able to complect my ploicy.

Operative SM5 couldn't have been more helpful, she was able to get a far cheaper quote, but identical cover . Whole experience was quick , and easy to do .

I rang up to cancel my insurance with yourselves and spoke with Keelan , my beef was the price increase but after speaking withKH2 he managed to hit my target price , which i had been quoted elsewhere , so instead of canceling i have now enlisted for 3 years at that price , shows what you can do when you speak to the right person . thanks again Keelan(KH2)

HG4 (Holly) assisted in improving my current policy and was very helpful in explaining the terms around the process. Unlike most providers who expect you to go searching for answers she was helpful and quick to find exactly what I needed. Cheers.

I would like to praise the way KV3 dealt with my query when I contacted OneCall she was super efficient and flawless in the way she explained everything enabling me to renew the insurance the same day. She was polite and very professional cannot praise her enough a credit to your company.

On receiving a cancellation letter regarding car insurance I contacted One call who then resolved the issue.

Very good customer service. KG9

Total nightmare to deal with. I took a Home Insurance policy out online. When I tried to make an enquiry about a claim, I was bounced around without getting a resolution.
I tried to stop the policy from auto-renewing which was impossible. No contact number or email address on their website or documentation.
You will just be directed to their online-portal (Which I couldn't register for because my my email address was not recognised, despite One-Call regularly emailing me) The Chat-bot took me around in circular conversations and kept telling me to go to the portal !!!
"Computer-says-no" responses
In the end I had to cancel the direct debit - Then
a real human being called asking for money.
(The number they called on doesn't take incoming calls)

Not a great experience and I would definitely recommend going direct to an Insurer and not via a third or fourth party agent like One-Call

Nice friendly young man called today , upgraded my excess cover to protected
BL2

Advisor SW1 who I spoke with today was friendly and competent with what I needed actioned.

MP6 was polite & helpful during the obligatory courtesy call they need to make when taking out a new policy. Nonetheless I appreciated it and so far, I am pleased

I was able to to complete what I needed to do and the staff lady AA4 was very polite and and patient with me. Thank you.

CL4
The assistant was very polite and helpful with my enquiry about renewal. He answered all my questions so that I understood the Policy. Thank you for excellent customer service.

To save me holding they called me back within the time specified.
They were able to deal with my query quickly and easily.

It is a very good insurance company and the customer support person “OS3” was very helpful and made it very easy to understand what was going on. Highly recommend

Agent CL4 very polite and provided excellent professional service.