NEXT LEVEL UK Reviews 

513
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and wide range of products, often describing items as well-made, robust, and beautiful. Many highlight the efficient ordering process and the prompt, well-packaged delivery, frequently arriving quicker than anticipated. The service is also highly regarded, with helpful staff and an easy-to-use website, encouraging numerous repeat purchases. However, some people mentioned experiencing issues with delivery, including delayed or misdirected packages, and items being damaged in transit or not received. A few other people also felt that product quality could be inconsistent, citing manufacturing errors, items not matching descriptions, or arriving chipped, damaged, or poorly constructed. Additionally, some customers reported difficulties with customer service when trying to resolve these issues, noting unhelpful responses or problems with identity verification.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as well-made, good... See more

Quality

Customers consistently note positive experiences with quality, praising the amazing craftsmanship and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction and stating they... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing helmet. My son is absolutely delighted with his stormtrooper helmet. It's perfect for any fan. He can't wait to go to our local comic con now. Fast delivery. Will definitely order again.

Rated 5 out of 5 stars

Easy to select and order the product. The delivery was prompt and very well packaged. When the lightsaber arrived it came with loads of free things including an excellent hard carry case. The Darksabe... See more

Rated 5 out of 5 stars

Saw and decided to impulse buy a product for my nephew. Ordered it on Sunday 21st and it arrived on Tuesday 23rd December (expected to take longer with it being so close to christmas). The product def... See more

Rated 5 out of 5 stars

The wide range of products is simply amazing; it has something for everyone. The quality of products sold is first-class, and the customer support team is extremely helpful and friendly. I recommend t... See more


4.4

Excellent

TrustScore 4.5 out of 5

513 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(513)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

False advertising!

Bought a replica helmet but it was not as advertised - helmet was completely different to the one in the photo they were selling it from. This is now the second helmet from them like this. Another return. Lesson learned.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

First Lightsabre I brought and it was Good!

Had a pleasure of meeting the people behind some wonderful movie accurate and custom Lightsabre designs at the MCM Comic Con and got myself a cool looking Black/Gold Hilt straight out of the Star Wars Jedi Survivor Video Game. Beautiful slick design for a pretty surprising decent price.

Had a bit of a clumsy time understanding the instructions manuel and figuring out how to turn it on and change colours and such but I once I did it was golden. Wish I had a second one to at least test out the proper strength of the LED Sabre part of it but as a collects item its well worth it and as tested at the event, the LED sabres themselves do appear to be very durable making for excellent fun Lightsabre Combat.

The weight of the hilt itself felt very good. Having tried out a few before selecting my one, there was a good vareity of heavy and not so very heavy hilts with some simple designs to very elegnant ones.

Overall it was easy to charge and put the LED blade in and as mentioned the vareity of different custom designs to the more movie accurate ones are incredible though the movie replicas are much more expensive but if you are a hardcore fan who can afford it then 100% go for it.

Can't wait to add another to my collection in the future.

25 October 2025
Unprompted review
Rated 4 out of 5 stars

At first we got a damaged one

At first we got a damaged one, the battery thing was not working , emailed them and they sent a new one very quickly. They let us keep the old one too 😁. My daughter is happy to have 2 swords , though one of them doesn't glow . The customer service was very good .

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Birthday present for best friend.

I ordered Aragorn’s sword Anduril for my best mate’s birthday from Next Level UK. There are a few companies who make this sword with a variety of prices however Next Level were the most reasonable.
Me & my mate are huge Tolkien fans & I had high hopes. Anduril is a beauty and my mate is very happy with the sword as I am. It’s very well made, heavy as it should be & great quality. All the fittings come included to hang Anduril on a wall & it looks stunning. Great service & product. No hesitation recommending Next Level UK.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Ghost of tsushima tanto sword

The item I bought was really nice and good quality and the delivery was really quick. it was packed up well to prevent damage during transport all in all I am really happy. And it was worth every penny definetly will order from them again.

27 September 2025
Rated 1 out of 5 stars

I ordered a Devil May Cry sword for my…

I ordered a Devil May Cry sword for my boyfriend's birthday. A couple of days ago, I received an email saying my package was damaged in transit. They did not offer me a replacement; instead just said they would refund me. I still have not yet received the refund. The whole experience felt insincere.

1 October 2025
Unprompted review

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