Neonfilter Reviews 

2,200
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting that the neon signs are exceptionally well-crafted and look fantastic, exceeding expectations. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the ability to preview designs before finalization. People are also very satisfied with the fast delivery and efficient service, often receiving their custom signs quickly and well-packaged. However, some customers experienced issues with product durability, reporting signs failing shortly after the warranty period, and dissatisfaction with after-sales support. A few other people also felt that the delivery times were not as advertised, leading to delays, and some received damaged products or incorrect orders.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the amazing quality, super... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the fast, friendly, and... See more

Quality

People report positive experiences with quality, with many reviewers praising the amazing quality, bright... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting its ease of use and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering online to receiving the finished product, Neonfilter has ben amazing! Their ordering process is soooo easy and delivery was fast, I had our neon sign EXACTLY the same as our logo (colour... See more

Rated 5 out of 5 stars

We placed our order and within a few days, our sign arrived! We’ve already tried it out for a full installation, and it’s actually quite impressive. We chose the templates because they perfectly ma... See more

Rated 5 out of 5 stars

Easeful ordering process. Very quick turnaround from order to sign off on design. And again a quick turnaround from sign off to delivery. Just as our last one was six years ago, this one is exceptiona... See more

Rated 5 out of 5 stars

A great website that is easy to use, bright (appropriately!) and a pleasure to scroll around exploring the options. Quick, friendly and informative replies to my queries. Also the review section... See more


Company details

  1. Decoration and Interior Design Store

Information provided by various external sources

Personalised Neon LED Lights | Lit with meaning


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(2,200)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Quality & Service!

Amazing Quality & Service!
We have worked with Neon Filter numerous times over the last year. Every single time they deliver high quality neon signs that stop people in their tracks. Their service is excellent and delivery times always honoured. We design signs for our bike dealers but they do the proofing, production, packaging and delivery. They are great, highly recommended!

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Neon Filter were excellent! We submitted our design for quotation, a member of the team called to check that the design was how we envisaged it would be. They were able to provide extremely helpful advice for the set up of the sign and the dimensions.
Now the sign has arrived and it's absolutely perfect! Just brilliant!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Love & Dance sign

I'd received a NeonFilter creation as a present, so when I was thinking of something for my two sons' new house, they immediately came to mind. Even at my age [80] I found the website very easy to navigate, and placed my order. I was kept well updated on progress, including delivery, and all communications have been quick and friendly. Both the recipients and I were absolutely delighted with the results. Would buy again without hesitation.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

The team were super responsive and helpful, which was particularly useful as we had a small issue with our original sign. The team got it replaced super quickly so I'm happy!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

The website was quick and to use

The website was quick and easy to use, and the product was high quality and matched the online mock up. There are highly flexible options to choose from which allowed us to make a great sign for our school. The team were very responsive to e-mails and delivery was quick and easy.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Neon filter

Outstanding service as always - arrived in good time, well packaged and as described- great value for money.
I’m sure I’ll be back again, for future purchases.
Highly recommend.
Always go above and beyond!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product! It arrived so quickly and is really great quality. It actually looks so much better than we thought it would and couldn’t recommend their services enough :)

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Received my order from Neon Filter very…

Received my order from Neon Filter very promptly, the support were amazing at dealing with my advanced requirements and the whole process from sending our logo, to receiving the order was done within 4 days very happy

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from neon filter

Great experience purchasing my custom sign for my grooming salons. I had a few questions while I was designing. I called up and they were very helpful and answered my questions every time.
Quick production and delivery. Would definitely shop again.

30 April 2025
Rated 3 out of 5 stars

Good but long process

Great product and made nicely however the longevity it takes to get your order delivered is a bit long. Considering the price for a bit of cut out Perspex with some flexible led tape which cost us £150 odd
I think the turn around time could be better, when asking about delivery time I was told I could pay an additional £180 for a quick service which I wasn’t going to do.
We work in broadcasting and projects have to be completed on time, this one fell behind because of the slow service therefore I won’t recommend for that reason

29 April 2025
Rated 5 out of 5 stars

Good product

Good product - better than expected - very pleased,
well packaged and prompt delivery
will use this seller again.
Highly recommended five 🌟

28 April 2025

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