Neonfilter Reviews 

2,225
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the remarkably smooth ordering process and the incredibly helpful custom design previews provided before production begins. People frequently mention the impressively quick delivery times, very secure packaging, and the exceptionally bright, high-quality finished products received. However, some customers also noted frustrating problems with faulty components or missing parts such as power transformers and dimmers. A few other people also felt that delivery schedules did not always meet initial expectations, occasionally experiencing unexpected shipping delays. Consumers additionally described real difficulties when attempting to process returns or resolve technical product issues with customer support teams.

What people talk about most

Product

Customers had positive experiences with product, noting that the signs arrived quickly, look brilliant, and... See more

Quality

Reviewers mention positive feedback about quality, noting that custom products arrive quickly, look... See more

Service

People report positive experiences with service, highlighting competitive pricing, fast turnaround times, and... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to use for custom signs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website was really easy to use and I am super impressed with the product. Bought it as a gift and it went down better than I could imagine. Prompt delivery with great tracking information. Didn’t requ... See more

Rated 5 out of 5 stars

A great website that is easy to use, bright (appropriately!) and a pleasure to scroll around exploring the options. Quick, friendly and informative replies to my queries. Also the review section... See more

Rated 5 out of 5 stars

Our sign is great! Exactly what I ordered, swift and secure delivery and easy to fit - although a paper template for screw holes would be a welcome addition. The only issue we have is with the remote,... See more

Rated 5 out of 5 stars

Excellent service. The website is simple to use and the sales team extremely helpful and efficient. Good choice of colours styles etc, well priced . Delighted with the light which arrived swiftly an... See more


Company details

  1. Decoration and Interior Design Store

Information provided by various external sources

Personalised Neon LED Lights | Lit with meaning


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,225)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

Great communication, fab value, super speedy delivery, great support amending our design to fit the size. Very very happy and will continue to use this company going forward!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

These guys are amazing

These guys are amazing. I sent an enquiry for a bespoke neon sign to them on Tuesday. They quoted me the same day. I paid them on Wednesday and they made it for me to collect from their office on Thursday. This is exceptional service. The quality of the product is fantastic too and looks great in my office set up.

A big thank you to Ellie at Neon Filter.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

We Are So Impressed

Fabulous service and product! Ellie was so professional and quick at supplying a mock-up of the sign we had discussed, and we went with the finalised design within a few days. The sign looks stunning in our company reception and we would not hesitate to recommend Neon Filter again.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

You get what you order have used this…

You get what you order have used this site twice now, I’ve used it for home not business , my husband being music mad loves what I was able to get, bright red! Even if my son says it looks like a brothel from outside shows the power, would definitely recommend!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Everyone loved the minis!

I brought 3 mini icons and placed them in corridors and on windowsills to create a little fun for visiting family - they certainly became a talking point!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, on time ,
Great prices & very well
made signs . I was very pleased
with them & would use you
again .

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Unsafe hanging kit and very poor customer service

I would strongly advise against purchasing the hanging kit supplied by this company.

In my experience, the kit was not suitable for the weight of the sign it was sold with. The sign fell, struck a member of staff, and caused injury. The sign itself was also damaged beyond repair.

Despite this, the company has denied that the hanging kit was defective and has only offered a 50% discount as a resolution, which I do not consider acceptable given the circumstances.

Due to safety concerns, I have reported the matter to Trading Standards. At the time of writing, I have also issued a formal Letter Before Action as I am seeking to recover my losses.

Overall, I am very disappointed with how this has been handled.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

My amazing sign

The sign amazing. It is bright but the brightness can be turned down. It puts a smile on peoples’ faces as they walk into my dining room. It us just simple fun.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Product !

Easy to order, fast fabrication & delivery plus great build quality. Coupled with that there were NO dramas in fittine to the wall in our kitchen.

4 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look