Home Image Direct Reviews 2,067

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, noting the quick processing of orders and very fast delivery times. Many people found the products, especially the wallpaper, to be of high quality and were impressed with the wide variety of designs available. Consumers often highlight the helpfulness of the staff and the overall ease of the ordering process. However, some customers also noted issues with product representation, mentioning that the wallpaper sometimes looked different from the website photos or that samples were not representative of the full pattern. A few people experienced problems with returns, being told that unopened items were considered used. There were also isolated instances of incorrect batch numbers on wallpaper rolls and one case of a delivery being sent to the wrong address without adequate resolution.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly the quality and selection of wallpaper.... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed of delivery, with... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent quality of the wallpaper, often... See more

Order

People report positive experiences with order. Customers frequently praise the ease of ordering and the quick... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the top-notch and excellent... See more

Based on these reviews

Rated 5 out of 5 stars

After almost failing to find on line a specific pattern of Supefresco wallpaper, I came across "Home Image Direct" & after browsing their stock found what I was looking for...brilliant!! Order was qui... See more

Rated 5 out of 5 stars

The wallpaper I wanted was substantially cheaper on this website and I was a bit wary with ordering at first, but after reading the reviews on here I want for it and I am super impressed. I will defin... See more

Rated 5 out of 5 stars

Humza has very good customer skills makes the customer feel important,He went out of the way to find me the wall paper which was out of stock. He is polite well spoken you will not be disappointed. I... See more

Rated 5 out of 5 stars

Great company to buy decorating supplies, wallpaper etc from, and with a large variety of designs. Items arrived promptly, well packed, and as described. Website doesn't always describe exact stock le... See more


Company details

  1. Wallpaper Store

Written by the company

We are the UK's largest independent wallpaper store now online. We offer a wide variety of product ranges, really catering for everyone. We keep up to date with market trends and design themes so you always see the best products. We have been operating since 1996 and really take pride in our customer service. Please support us by leaving a review and we welcome any feedback.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Ordered sample wall paper

Ordered sample wall paper. Was sent a small piece, none of the actual pattern on it. Couldn’t get to see how it would look. Wouldn’t use this company again.

21 March 2026
Unprompted review
Home Image Direct logo

Reply from Home Image Direct

Hi Anne,

Could you please provide your order number so we can take a look?

Our samples are among the largest in the industry.

Thank you.

Rated 5 out of 5 stars

i dont often leave reviews but when…

i dont often leave reviews but when service is good it deserves it; I recently ordered a Laura Ashley wallpaper from this site, and I have to say, the price was unbeatable, significantly cheaper than anywhere else I looked. After placing my order, I received a confirmation right away. The delivery did take a bit longer than expected since the wallpaper was made to order, but the customer service was fantastic. They kept me updated at every stage, and to my surprise, the mural actually arrived earlier than anticipated! I was a bit nervous at first because I hadn’t heard of them before, but I’m so glad I took the chance. I highly recommend them- not just for the incredible price, but for their top-notch service. 100% trustworthy!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great selection, fast delivery

The wallpaper I wanted was substantially cheaper on this website and I was a bit wary with ordering at first, but after reading the reviews on here I want for it and I am super impressed. I will definitely use them again. I placed my order Sunday evening and the package arrived Tuesday late morning! Really great selection on their website. Thanks!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! They had the wallpaper that I’d wanted for so long, the shop i’d seen it in, had discontinued it, I was filled with delight when I found it on here. it looks amazing too, no issues, well packed, delivered on time. I feel extremely lucky to of found this website.

7 November 2025
Rated 5 out of 5 stars

Absolutely recommend

Absolutely recommend. I have now purchased 2 different wallpapers. Both are excellent quality, thick papers, making working with them much easier.

4 November 2025
Rated 5 out of 5 stars

Great Company to deal with online as…

Great Company to deal with online as very helpful. Ordered several samples of wallpaper all of which were very good quality and very generous in size so could clearly see pattern design and distancing. Placed large order for two designs which complimented each other beautifully

1 October 2025

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