Neonfilter Reviews 

Purchased a sign that got scratched in transit. Refused to send out a new one because it apparently didn't fit warranty. I could go into the lengthy details of this but don't buy from here as they do not care if your product doesn't arrive as it should've.

Bought as a gift for my nephew in his fave colour, whole process was easy and clearly communicated. Quick delivery & excellent quality product. Would recommend and will be buying one for my other nephew :)

Absolutely amazing service from start to finish. Sent a proof within a day & received sign within a week. Very reasonably priced, will definitely recommend.

Ollie helped us with a few Neon Signs.
He was super helpful throughout the whole process, quick responses and fast delivery. Very happy with the overall interraction, priced well too. Would recommend.

The product could be amazing! But I paid the extra for a dimmer switch that doesn't work. I contacted the customer service the next day to be told to buy another battery and that the batteries were not guaranteed. They will not replace the item and will not send another dimmer or remote controller. I am incredibly disappointed. I paid almost £30 extra for a useless item that doesn't work. The light is too bright to be used without it. Such a shame. I'd have been a loyal customer too after being recommended them by an entertainment company. I got the impression that this isn't the first time this has happened. Consumer beware.

Sign was updated as per our request from the template sent out by email before production commenced. New template sent quickly showing the changes which I then approved. The product arrived quickly rapped safely and looks perfect.

The team were fantastic to work with and everything was very easy and the delivery was as quick and the end result is fantastic! Would highly recommend!

Had a custom made neon. Used the onsite AI to design and it came out perfect . From design to placing the order to getting delivery took about 6 days including a weekend . That’s pretty fast , they even send you all the plans before making it so you know it’s what you want incase of changes . Ty great company 5 *****

We purchased a neon sign from this company in October 2024. After just 19 months of normal use, the plug/transformer failed, leaving the sign unusable.
When we contacted customer service, we were initially told the 12-month warranty had expired. When we pointed out our statutory rights under the Consumer Rights Act 2015 — which requires goods to be durable for a reasonable period — they cited their pre-dispatch QC records as evidence the fault wasn't inherent, and declined to offer any remedy.
For the sake of a £20 replacement part, they were unwilling to stand over their product. A decorative sign failing a core component in under two years is not acceptable, and the response from the company fell well short of what any customer should expect.
Disappointing experience and one I wouldn't want others to be unaware of.

I regularly use Neon Filter at my work for events & exhibition stands. The signs are always amazing quality, easy to assemble, and the colours are always super bright and light. Ellie is always fantastic to work with, she helps us get exactly what we need made each time we order with her, and we are always impressed by how quickly it arrives. Our latest order, we submitted our design on Thursday, paid and got design approval Friday, and sign has just arrived on Tuesday. We have also previously had custom-made acrylic backing for signs so that we can mount it hanging onto the sides of walls, they're always super flexible with our needs and happily design to accommodate what we need! Always very well-packaged when the signs arrive. We wouldn't use anyone else for neons!

Their website was easy to use and gave all the information you needed to order the correct item.
Delivery was within the timescale stated.

Excellent service, ordered a custom sign with a short deadline which they hit and the sign looks fantastic, would totally recommend.

Love my dimmer it’s great easy to use and creates a different ambiance ❤️ than you

Beware the 'speedy service'. I paid for an agreed delivery date. It didn't arrive on time, 2 days late. Turns out their speedy service is when they make the thing by, not when you get it.
Mis-sold.
Wouldn't recognise their failings
Wouldn't return the £90 paid

Fantastic product and very quick service

Great quality neon, quick production and very useful team members. Would definitely purchase again :)

Brilliant service and a great product. Turnaround from order to delivery was very quick. I liked the variety of font styles too. Wouldn’t go anywhere else !!

Bought a heart shaped neon sign and for what it cost I was most impressed with the quality of the product and the overall service from ordering to delivery. Good communications from the company at every stage.

The team have attention to detail and deliver.

Great experience