Had a serious health issue first day and professional and prompt response probably save my life. Hotel management could not have done more to assist my wife and son who flew out the next day. Accomm... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.
Contact info
United Kingdom
- www.neilson.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy online booking
Easy online booking, selecting room, transfers, late checkout all at time of booking
Can't say enough good things about Neilson
Can't say enough good things about Neilson - went to Vounaki last year - going back to Messini this year. the food is excellent - all the allergies labelled - activities are varied and great fun. Rooms comfortable and clean. Fantastic holidays.
dealt with my booking quickly and…
dealt with my booking quickly and explained everything very clearly
Following a telephone conversation with…
Following a telephone conversation with a helpful team member I have managed to get 10 people to book the same holiday with you.
I had a complex room booking situation…
I had a complex room booking situation for 3 people so I decided to ring. Each person I spoke to was so helpful clear and friendly! I’ve been on ski/beach Neilson holidays for the last 7 years and would highly recommend them…
A great booking experience
A great booking experience. The consultant responded to my questions with a great depth of knowledge. My quotes came through, there was an issue so more were done. Rebecca called me at an agreed time to discuss options. It was great.
Smooth as silk
Booking easy online but wanted to check some specifics on tennis and cycling so spoke to the excellent Russell in sales who sorted everything quickly and without fuss.
Easy and professionally handled.
Mauritius Ravenala Review
We have just returned from the newly added Mauritius Ravenala Resort.
It was our 5th holiday with Neilson but it was so different to our expectations.
Firstly we found that Neilson only take a round 10% of the rooms with around 50 guests in a much larger and slightly tired hotel complex, as such you don't tend to mix with fellow Neilson guests.
We went mainly for the water sport activities which we found quite limited.
(other hotel guests can also pay to use the kit although at the time of our visit this didn't prove a problem with availability). Windsurf kit was limited to 3.5 and 4.5 sails, and rs cats 16 & 12. No lessons or courses(other than taster sessions), no racing and no regetta. Kayaking and Sups were available to use.
Planned to use the ebikes but unfortunately sickness picked up from the hotel put paid to that for 5 days.
Didn't try the tennis.
Snorkeling trips were available but Neilson places limited as the trips were usually shared with other hotel guests.
Food at the hotel was good, we may have been unlucky with our experience as I became very ill.
Location of hotel was good but not a couple of minutes from port Louis as is described in the literature but 15-30 minutes by car depending on traffic, which always seemed heavy on the trip we took and then our return to the airport.
Neilson staff do not stay at the hotel and interaction with them was very limited.
Its a long way to go so do careful research before you commit.
Easy booking with good website
So much to do and a great variety
We had such a fabulous holiday this year, we’ve already booked for 2027!!
Easy to book and great to be able to pay monthly.
Great company, activity programme is fab
Great company. Staff go above and beyond to make you have the best holiday experience. Easy to book snd all add on clear.
Neilson has a very intuitive website…
Neilson has a very intuitive website that makes searching and booking really easy.
Everything great!!!
Great water sports , food brilliant and al the staff for kids clubs and activities smashed it. Lovely room , clean , modern and all you need. Bike rides were great and really enjoyed everything we got involved in . Well done Neilson again
Speedy response to queries
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


















