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Neilson Active Holidays Reviews 

990
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 437 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff who make every resort activity, kids club, and dining experience truly special. Travelers consistently find the booking procedure exceptionally smooth and efficient, receiving clear communication and reliable support from knowledgeable agents throughout the entire planning phase. Although the overall feedback remains overwhelmingly positive, a small group of guests experienced occasional practical issues during their stay. Some reviewers were not happy with the website, specifically noting difficulties in viewing exact available dates and prices, alongside frustrating online navigation hurdles.

What people talk about most

Staff

People report positive experiences with staff, highlighting their attentive, friendly, and knowledgeable... See more

Booking process

Customers had positive experiences with booking process, highlighting intuitive websites and helpful support... See more

Holidays

Users describe positive interactions with holidays, highlighting great service and a smooth booking process... See more

Service

Customers consistently note positive experiences with service, highlighting great support when arranging... See more

Website

Reviewers share mixed feedback about the website experience. Many consumers report that the platform is very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a serious health issue first day and professional and prompt response probably save my life. Hotel management could not have done more to assist my wife and son who flew out the next day. Accomm... See more

Rated 5 out of 5 stars

Val D'Isère April this year as a solo skier. Staff lovely, hotel great location and fab spa. Food was delicious, and area for solo skiers to sit together in the restaurant. Ski guiding in the afternoo... See more

Rated 5 out of 5 stars

Great service, when we phone to arrange our big family holiday for next year. Complicated with 8 of us and wanting different lengths of stay. Provided several options for us to choose from and then w... See more

Rated 5 out of 5 stars

Easy to follow and browse the Website. This will be my 5th Neilson holiday and 3rd visit to Croatia. Excellent follow-up e-mails once booked to keep me informed . Very pleased [so far] with all aspec... See more



Company details

  1. Tour Operator
  2. Beach Resort
  3. Luxury Hotel
  4. Ski Holidays
  5. Ski Resort

Written by the company

Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

990 reviews

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4.6

All reviews

(990)

439 reviews in the last 12 months

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Rated 5 out of 5 stars

A great booking experience

A great booking experience. The consultant responded to my questions with a great depth of knowledge. My quotes came through, there was an issue so more were done. Rebecca called me at an agreed time to discuss options. It was great.

21 July 2026
Rated 5 out of 5 stars

Smooth as silk

Booking easy online but wanted to check some specifics on tennis and cycling so spoke to the excellent Russell in sales who sorted everything quickly and without fuss.

21 July 2026
Rated 2 out of 5 stars

Mauritius Ravenala Review

We have just returned from the newly added Mauritius Ravenala Resort.
It was our 5th holiday with Neilson but it was so different to our expectations.
Firstly we found that Neilson only take a round 10% of the rooms with around 50 guests in a much larger and slightly tired hotel complex, as such you don't tend to mix with fellow Neilson guests.
We went mainly for the water sport activities which we found quite limited.
(other hotel guests can also pay to use the kit although at the time of our visit this didn't prove a problem with availability). Windsurf kit was limited to 3.5 and 4.5 sails, and rs cats 16 & 12. No lessons or courses(other than taster sessions), no racing and no regetta. Kayaking and Sups were available to use.
Planned to use the ebikes but unfortunately sickness picked up from the hotel put paid to that for 5 days.
Didn't try the tennis.
Snorkeling trips were available but Neilson places limited as the trips were usually shared with other hotel guests.
Food at the hotel was good, we may have been unlucky with our experience as I became very ill.
Location of hotel was good but not a couple of minutes from port Louis as is described in the literature but 15-30 minutes by car depending on traffic, which always seemed heavy on the trip we took and then our return to the airport.
Neilson staff do not stay at the hotel and interaction with them was very limited.
Its a long way to go so do careful research before you commit.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Everything great!!!

Great water sports , food brilliant and al the staff for kids clubs and activities smashed it. Lovely room , clean , modern and all you need. Bike rides were great and really enjoyed everything we got involved in . Well done Neilson again

10 July 2026

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