Artan is absolutely brilliant. He fully understood our requirements and provided all the information we could ask for in a very helpful way. He makes booking our holidays with you a delight. This la... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more
Company replied
Everyone is so knowledgeable about Italy! They are able to advise, and support from an "idea", to a provisional plan, adapted to personal requests and then holiday quote. Once booked they are only a... See more
Lucy and Jimmy were both so very helpful in advising us how best to fit in all the locations we want to visit whilst in Siciliy for our Honeymoon this year. Such personable customer service. Efficient... See more
Company details
Written by the company
With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.
Contact info
4th Floor West Point, Springfield Road, RH12 2PD, Horsham, United Kingdom
- 01293 765055
- holidays@citalia.com
- www.citalia.com
4.9
Excellent
917 reviews
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Excellent experience start to finish
An excellent experience from start to finish with helpful advice from Anastasia.
1 June 2026
Unprompted review
Very helpful member of staff throughout…
Very helpful member of staff throughout the process.
1 June 2026
Easy booking process
Spoke to Linda on the phone. She was very friendly and polite. Made the booking process very easy and went through everything in detail. Would highly recommend Citalia and have used them on many occasions.
31 May 2026
Linda was very welcoming
Linda was very welcoming, engaged and helpful addressing any queries that I had and dealing efficiently with the booking. Made the booking process reassuring and pleasurable.
30 May 2026
Richie was very helpful and worked with…
Richie was very helpful and worked with me to find exactly what we required
29 May 2026
Citalia - A joy to deal with.
Citalia makes the whole operation so much simpler.
I am rapidly approaching 90 years of age, and so much modern technology is beyond my comprehension. It is a joy dealing with Natasha who makes the whole process a joy.
25 May 2026
Unprompted review
GO TO AN EXPERT LIKE CITALIA
I was looking for a two centre holiday in Italy and Antonia was fantastic in sorting out good flights, transfers, train travel and hotels.
22 May 2026
Unprompted review
Friendly efficient service from Tasha
Friendly efficient service from Tasha, helpful & prompt with information
16 May 2026
Reply from Citalia Holidays
Thank you for your lovely review!
Everyone at Citalia wishes you a wonderful holiday.
Best Wishes
The Citalia Holidays Team
Good communication with expert…
Good communication with expert knowledge. No pressure to buy.
15 May 2026
Reply from Citalia Holidays
Thank you for your review, we are delighted to read about your experience.
We wish you a fantastic holiday!
Best Wishes
Very helpful in making late booking and…
Very helpful in making late booking and good information on the destination
14 May 2026
Reply from Citalia Holidays
Thank you for leaving us a lovely review!
Have a great holiday.
Best Wishes
Reply from Citalia Holidays
Thank you for your comments, we wish you a lovely holiday!
Best Wishes
Professional Company
Used Citalia several times now and they are always professional and easy to deal with . Speedy response to e mails and very knowledgable
12 May 2026
Reply from Citalia Holidays
Thank you for your review, we are delighted to receive it!
Have a great holiday
Best Wishes
Italy 2027
The holiday representative Linda was very knowledgeable about the location that we chose. Also, the process and information provided for the holiday which we have booked for 2027 was excellent.
6 May 2026
Helpful and knowledgeable travel advisor
Romina was very helpful in advising us with our holiday booking. She patiently explored options for us and her knowledge of the island and friendly demeanour gave us the confidence to make our booking that same day. Thank you Romina!
4 May 2026
Helpful and informative.
10 May 2026
Brilliant booking process
Brilliant booking process! Very helpful, polite & efficient from start to finish, so refreshing!
9 May 2026
Romina was extremely helpful arranging…
Romina was extremely helpful arranging my holiday , contacting the preferred hotel to organise a specific request .
All in all a smooth booking experience , and swift paperwork sent across .
8 May 2026
Tasha tailored the options to our…
Tasha tailored the options to our specific requirements offered a complete package investigated numerous flight options to give us a large choice of alternatives
Excellent service
8 May 2026
Excellent service
8 May 2026
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