Had a serious health issue first day and professional and prompt response probably save my life. Hotel management could not have done more to assist my wife and son who flew out the next day. Accomm... See more

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Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.
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United Kingdom
- www.neilson.co.uk
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WhatsApp sales very helpful
Very easy, spoke to sales on WhatsApp who sorted out different departure dates and money-off.
We love this holiday for its realiable…
We love this holiday for its realiable good break, delivers more than promised.
Neilson is terrific
Neilson is terrific - the staff are enthusiastic, very competent and capable in instruction and coaching. The local staff in the restaurants and bars are excellent. The facilities are spot on, the variety of activities is exceptional and the premises, Messini Beach, was beautifully clean and cared for.
There is a glitch in the booking system…
There is a glitch in the booking system when it comes to paying where the Amex approval box was offscreen which made payments difficult. I’ve experienced challenges with the Nielsen payment interface previously so worth looking into.
Easy to book and when I’d made a…
Easy to book and when I’d made a spelling mistake on name your team contacted me to check it out
Efficient and friendly booking call
No sailing. Negligible bike riding.
Mangia Scicily - avoid - Sadly no sailing available and negligible mountain biking despite the exaggerated promises of both on their website.
Nice resort but definitely not if you want waterpsorts and riding.
Very knowledgeable and helpful person…
Very knowledgeable and helpful person who made our booking.
Very easy to book
Very easy to book. Really clear steps on the website for the different aspects of the holiday meaning less likely to mess up the booking.
Holiday looks brilliant .
I did struggle to complete the booking online but once I was in the phone, it was very simple indeed. Kind, friendly and helpful girl.
Incorrect instructions regarding…
Incorrect instructions regarding uploading API information on carriers website. You can only enter this data 24 hours before check in. Neilson instructions said make sure you add these details 6 weeks before you travel
Neilson's great holidays.
The search on the website & the booking process is very easy and simple. Within minutes I found what I was looking for.
Good & helpful
Amazing kids club
We had such a great week in Mauritius with Neilson Holidays - all the staff were fantastic and the activities were great. A special mention for the kids club that our three children aged 5, 8 and 11 had the best time at - Alice, Lily and Emma looked after our girls amazingly. They had such a great time with so many fun activities - paddleboarding, snorkling, sailing, tennis, pickleball, volleyball, zumba, arts/crafts, dancing...the list goes on. They loved it so much and are already asking to go back! Thanks Neilsons!
Best Flotilla Holidays No 5 done !!
Easy to book, great transfer service, amazing holiday. Staff were awesome.
I booked a flotilla holiday and dealt…
I booked a flotilla holiday and dealt with Esmie, who was helpful on the phone.
Knowledgeable staff
Very good customer service from Eva . Knowledgeable about the resort and everything fairly straight forward and made booking easy.
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