National Accident Helpline Reviews 26,975

I slipped on a wet car park surface in August 2025. My torn hamstring created severe bruising. I couldn't drive my car home. I was concentrating so much on getting better that I didn't think of putti... See more

A lovely caring member of the team I spoke to this morning, showed empathy and compassion for all I had been through. She listened intently and provided an excellent service to me in my time of need a... See more

They were very helpful and understanding. And the process was quick and straightforward. I had reached out to a few companies. And the national accident helpline were the only ones that were apologeti... See more

brilliant took there time to listen to my concerns & reflected everything back so i understand , also told me a bit about there company & how everything works , very polite friendly & did not feel rus... See more

Tanzy was probably one of the most amenable and professional people ive spoken to on a business call. She was knowledgeable, patient friendly and helpful. Passed on information really well and left me... See more

Thank you Alexis for your help with my case and taking the time to sort out my claim, national accident helpline is great service and has taken the stress out of the situation I'm in, Thanks... See more

Very professional, listened and were good at explaining the process ect. No hidden costs , just a honest solution to a injury claim. Couldn't fault the speed that it was handled and I have been matche... See more

They were very helpful, friendly and efficient. They talked me through the whole process in terms I could understand. Following a traumatic experience it’s nice to speak to people who appreciate what... See more

Alex gave clear information and took time to record details of my injury. he was thorough in his questions and gave me the reassurance that my claim would be sent to Winn solicitors.

Extremely clear and helpful. Very professional.And made me feel at ease. Very happy to recommend to anyone. Thank you. National help line. .

Don't go anywhere near this company. They pass you off to another company who pass you off to a solicitor who doesn't really seem to care what happens to you. Delays, pointless appointments, not keepi... See more

Very prompt service after my initial enquiry, got put in touch with a team of solicitors, who immediately responded with a phone call. I was given an explanation of the process and am ready to start m... See more

I recently spoke to Susan at the National Accident Helpline, and I have to say, the experience was excellent. Susan was incredibly helpful, patient, and most importantly, she really listened. She t... See more

Tansy was very empathetic and caring during our conversation. I’m now waiting for the Solicitors that she has put me in touch with to call me. So we shall see.

The phone operator listened! I was unsure how to put across what was bothering me but she put me at ease to get to the issues. Glad I felt I had someone at last to listen to me.

Susan was very helpful in assisting me with the process and very professional with her knowledge of the process and making me aware of all aspects of the claim and put me at ease. I would highly reco... See more

Amazing help from the staff who were very supportive and put me onto a solicitor straight away, god bless you all at National Accident Helpline

Spoke with a lovely lady who kindly helped me get a solicitor to help with my claim,would defo recommend thanks .

Easy to talk to and the system seems very straight forward. Early days as I just made the initial steps and now awaiting a call from the solicitor . All good so far and no complaints

I was delighted with service you provided it quickly delt with put me in contact with the best solicitor to deal with my claim thank you.

Made a general enquiry and was contacted shortly after and was immediatly put at ease and taken through the process. I found the whole process to be very efficient and professional.

Very easy to deal with in the initial process of putting in a claim. Everything was explained and transition to the legal team was seamless.

Understanding, professional, efficient, friendly, clear, honest. That's from the initial consultation which took a while but it has to, to get all the details, which they were careful about, not to ma... See more

What a strange experience. My first time calling and I wasnt given the opportunity to ask just a couple general questions about a potential injury claim on the phone. We cannot discus... See more

Friendly.. compassionate staff. I explained clearly what I wanted medical claim for. They listened and were very helpful.

Friendly helpful explained everything clearly I didn’t feel stupid that I didn’t understand very good

Hi yes the person I spoke with regarding the claim was very helpful , well spoken and very understanding of everything overall thank you

Very professional and politely mannered staff who really take there time to listen and get the job done ✔️ 👍

Julie was very nice to speak to, she was very thorough and explained everything to me professionally.

Really easy process, Julie explained everything as we went through the details. She displayed empathy and understanding and I would not hesitate to recommend them.

I was reluctant to contact about my fall but having seen that you appear to be what you say I attempted to contact

Spoke to a pleasant young lady who was professional, thoroughly explaining things to me and not rushing me.

The first person I spoke to was so lovely and kind to the lawyer they put me in touch with again amazing and kind . I like that you said you would keep in touch as much as my lawyer.

Staff are nice and understanding I don’t the name of the girl I talked to she even out me on hold to get things right which I loved will defo come back if something happens again

Very helpful and thorough. Nice lad forgot his name and compassionate. Thank you

I was contacted quickly. The impression l got was they were professional. That’s what l need!!

Very thorough with detail and leading me to acceptable answer. Myra whom I dealt with was very friendly and pleasant to speak with

I was very happy with the service felt very confident that I was able to get the right answers to all the questions regarding my accident.

Susan responded to my online enquiry immediately. She was efficient and also compassionate - qualities much appreciated at a time of vulnerability and unfamiliarity with the legal process. Once it w... See more

Put through to three different people as well as being put on hold several times ,who wanted me to answer same questions and explain what happened three times so in end told them to forget it & hungu... See more

I never got the gentlemen's name. He was very helpful, explained and advised things clearly.

Quick return of calls and courteous friendly staff who assessed claim eligibility and put me in contact with a solicitor who will progress claim.

Quick very helpful but even better the solicitor has taken on my fathers case

Dry thorough and informed, didn’t rush me and made sure I understood everything.

Told me putting me though to solicitors who would be able to help me , they said couldn’t despite the fact I disclosed everything , useless

Very understanding and supportive, and went through it very clearly. And if I have a good case.

I had great experience with the people I spoke to could not have asked for better

I had Zaaidah running me through it all, Very good service and extremely helpful

Refused my claim as was not financially beneficial for them but said I still had grounds to complain

I called up National Accident helpline for advise on an injury obtained at work - after 24 hours i received an email stating they they couldn't help me and were not interested in providing me with fur... See more

I need a solicitor who can represent me or at least give me some legal advice, in my personal injury court case. The other company has a firm of solicitors against me and I do not have any legal tra... See more

The lady whom I that i spoken with, was absolutely amazballs. No lie, she made me feel at ease and I have a terrible phobia with being on the phone. Great job, her!

This company are very interested in your personal data, although I did not provide my insurance number. Once I wasted my time and they got my personal information, then they told... See more

Excellent service and the lady I spoke to very caring and very thorough thanks for A * service

I phoned two weeks ago to place a claim against a garage after I had a bad fall on their forecourt. Young chap took all my details said someone would contact me in two weeks time. Yes they did took f... See more

They were very helpful from the start of my enquiry and feel pleased with the information given

It wasnt the disapointment of not having my claim excepted. I offered 2 stars as the solicitor i was refered to by national accident Oakwood solicitors did not have the respect to have a phone... See more