Slater and Gordon Lawyers Reviews 20,995

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and clear communication, making complex processes understandable. Many highlight the exceptional service received, noting the efficiency and ease of their overall experience, with frequent updates throughout their cases. However, some people were dissatisfied with the claims process, citing issues with communication, such as being unable to understand representatives or receiving conflicting information. A few other people also felt that the onboarding process was frustrating and lengthy, with some claims being rejected without clear explanation.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many customers found the website and forms... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual case handlers... See more

Claim

Consumers find claim experiences to be ambiguous. While some reviewers report positive outcomes, such as... See more

Service

Clients share positive opinions on service, highlighting professionalism, efficiency, and care. Many... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and responsive interactions.... See more

Based on these reviews

Rated 5 out of 5 stars

Amanda Kidd is a highly competent, professional member of S&G staff. She has kept me informed throughout all stages of my claim. She communicates well and is happy to explain things thoroughly if you... See more

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Rated 5 out of 5 stars

I had no idea that my car finance company may have paid commission, until I was contacted by Slater & Gordon. Having been assisted by them in the past I decided it was worth investigating. Starting... See more

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Rated 5 out of 5 stars

I'm a technophobe, but found your system clear to follow and complete. I keep being contacted by people l don't know and don't trust. Once l found out that Slater and Gordon were dealing these claim... See more

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Rated 5 out of 5 stars

Had an initial Family Law meeting with regards to my separation (Assets etc)with one or two added complications. I felt straight away J Brunt cut through the noise and laid out the path forward, it’s... See more

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Rated 1 out of 5 stars

I can't believe this is a real company. the onboarding process took 1 hour 20 mins, asking daft questions like ... so a year ago, when you damaged your hand opening a jar, what was the weather like ou... See more

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Rated 5 out of 5 stars

Heather Moore demonstrated commitment, compassion and tenacity when dealing with my case. Heather kept me informed at all times and responded quickly to answer any concerns I had. Heather contacted... See more

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Rated 5 out of 5 stars

The best Law firm in The UK. We had great experience and 5 Star service throughout our legal journey. Emma and Laura been Great and always available for help whenever needed. We recommend Slater and G... See more

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Rated 5 out of 5 stars

I was really nervous about contacting someone regarding my car agreements, but my husband persuaded me after seeing an advert for Slater & Gordon. It was so simple. I didn't need to speak to anyone, I... See more

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Rated 5 out of 5 stars

We worked with Gurvinder Samra to obtain an EHC Plan and have the placement named on the plan. Guv supported us from the initial failure to assess through two appeals and to the final Tribunal hearin... See more

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Rated 5 out of 5 stars

Looked after finally by Hayley Lynn Jones, she was friendly and very efficient through whole process and I would totally recommend using her for any of your needs. Thanks you Hayley kindest Regards... See more

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Rated 5 out of 5 stars

I would like to express my sincerest appreciation to David Cunningham of Gordon Slaters solicitors in Scotland branch. I feel like l have known in person. He helped me to seek justice for accident l... See more

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Rated 5 out of 5 stars

Slater and Gordon handled my case with a satisfactory level of professionalism and delivered the service they promised. I'd like to give a special thanks to my case handler Erin Proudlock who had no f... See more

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Rated 5 out of 5 stars

I couldn't recommend Slater & Gordon enough and Peter Byrne in particular. Peter went above and beyond to help me in a difficult situation and did so not only with great expertise but also with true k... See more

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Rated 5 out of 5 stars

We made contact with Slater and Gordon after our father/husband was killed in a road traffic incident. We were put in touch with Andrew Hostler. Andrew was a great support to us all. We were given... See more

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Rated 5 out of 5 stars

Slater and Gordon have been supporting me with a claim after an accident, I cant thank them enough. Throughout the process they have been compassionate and understanding. They were very thorough and k... See more

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Rated 5 out of 5 stars

Wow, I have put this off for months and months and it took literally seconds! Why was I putting it off? Easy to use contact form, didn’t need to remember any registration numbers of cars or anythi... See more

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Rated 5 out of 5 stars

easy to use, Slater & Gordon were successful in emission claim for a Audi Q5 Reg BU13OSY Purchased on a PCP on 11/03/13 I also Purchased a Audi A5 from Wolverhampton Audi on a PCP on 10/03/09 no mor... See more

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Rated 1 out of 5 stars

Slater & Gordon offer ‘car finance claims’ following the widespread publicity of finance irregularities in the motor industry. I signed up almost 12 months ago and have received some updated... See more

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Rated 5 out of 5 stars

This was a very straight forward and easy process. All my car financial agreements were found with ease. I have used slater and gordon previously to assist with a CICA claim and they were excellent.... See more

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Rated 5 out of 5 stars

Slater and Gordon handled everything perfectly from start to finish. I thank all the team that worked tirelessly to get a great result for myself. Special thank you to Sahmaira who is a very kind and... See more

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Rated 5 out of 5 stars

I felt reassured that Ali Sultan my solicitor, listened, was honest, realistic and prompt. He is highly proffesional but tells it how it is & explains very well. I would highly recommend to anyone nee... See more

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Rated 5 out of 5 stars

I have had the pleasure of being assisted with my employment issues by Solicitor Andrew Allan. Andrew has been attentive and prompt with my needs, resolving what I required in 2 working days. Profess... See more

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Rated 5 out of 5 stars

Very happy with me experience with Slater and Gordon. Euan Dryburgh and Shuiken Chan from the Edinburgh office helped me secure a successful settlement in my case. They were easy to communicate with a... See more

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Rated 5 out of 5 stars

Linda Taher was my Legal Adviser for my claim and her service was faultless. Linda responded to my e-mails rapidly and provided updates on my claim when possible. Thank you for your help.

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Rated 1 out of 5 stars

very poor firm who are out to confuse you! having completely let me down with 2 VW emissions claims they are doing the same with car finance

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Rated 5 out of 5 stars

Slater and Gordon are looking into my car finance claim, it’s early days and I didn’t know if my claim will be successful but they are keeping me updated at every step, so far very impressed.

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Rated 5 out of 5 stars

Slater and Gordon handled my medical negligence case with care and expertise. In particular, when the details and risks of my case became clear, my solicitor Rachel Shafar was always very clear and he... See more

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Rated 5 out of 5 stars

Helped us with our case against the NHS - it has taken nearly 3 years but they never gave up. Thank you to Laura Austin at Liverpool who finally managed to get us a settlement in my mum’s case. De... See more

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Rated 5 out of 5 stars

I recently engaged Slater and Gordon, specifically Karen Murray, to support me with an employment matter. The service I received was excellent, everything was handled professionally, efficiently, a... See more

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Rated 5 out of 5 stars

I would like to say a massive thank you to David Cunningham who took over the handling of my claim. His dedication and perseverance was second to none! Amazing service from him and kept me up to date... See more

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Rated 5 out of 5 stars

After being frustrated at so-called free evaluation sites which required specific vehicle details including registration numbers… it was refreshing to find your site which simplified the process and... See more

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Rated 5 out of 5 stars

I'm at the initial stage of checking for misold car finance claims. An easy form filling exercise that took a matter of minutes. Hope the search engine yields results. Good luck.

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Rated 5 out of 5 stars

I can honestly say what a great company Slater and Gordon are . From day 1 of having the meeting ,Pauline set out everything we needed to know and how the process worked which set all out minds at... See more

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Rated 5 out of 5 stars

Really clear and easy! I was concerned I’d have to know loads of previous car agreement policy numbers etc but the information asked for was so simple. Thank you!

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Rated 1 out of 5 stars

My husband reached out to Slater and Gordon relating to a medical negligence claim. The NHS misdiagnosed him and missed his cancer, which was found nearly 3 years later. Initially, they wer... See more

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Rated 5 out of 5 stars

Quick service which found multiple agreements that I had truly forgot. Still ongoing but it's just begun. Thankyou

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Rated 5 out of 5 stars

Efficient, timely legal service. Clarity in all correspondence received. When I had a query this was responded to the same day. Much appreciated & many thanks.

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Rated 1 out of 5 stars

Lack of communication. I have an on going hearing loss claim but have received no updates in two years. When I contacted the firm they couldn't find my claim. Eventually they found it and said it was... See more

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Rated 5 out of 5 stars

Very simple process, Slater and Gordon found all my car finance agreements without any information from me, very impressed so far!

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Rated 1 out of 5 stars

I went through a laborious onboarding process which took significantly longer than it should have done. The lady, Nosi was repeating every thing back to me and it was very confusing because I had to k... See more

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Rated 1 out of 5 stars

Advert on TV is a load of rubbish about claiming on finance agreements, I put in 2 misold claims 4 year ago and still not had any compensation to this day

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Rated 1 out of 5 stars

You call them to enquire about a Car Finance claim and the voicemail asks you to email them instead !!!! Terrible start to a business transaction. They won't be getting my business any time soon

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Rated 5 out of 5 stars

Very easy and self explanatory took no time at all been meaning to do this claim for a long time thought it was going to take longer thank you for that 👍🏼 Scott Tucker

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Rated 5 out of 5 stars

I had Amanda kid on my case and she has been great it has been stress free completely and they got the job done in a time that seems really quickly.

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Rated 5 out of 5 stars

I recently sought legal advice from Karen Murray at Slater and Gordon regarding a settlement agreement. Karen was incredibly knowledgeable and provided clear, strategic guidance that gave me much-need... See more

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Rated 5 out of 5 stars

Really professional helped in anyway possible where happy to go through anything I didn't understand an kept me up to date with everything.

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Rated 5 out of 5 stars

Very happy with the service and results we received from Slater & Gordon. Their representative Mr David Dunne spent a large number of hours at my house in Southport unraveling this complicated situati... See more

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Rated 5 out of 5 stars

My initial family law consultation with Francesca provided me with insight of what is required of me during my divorce journey. Her advice was excellent and I would want Francesca to be my advis... See more

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Rated 4 out of 5 stars

It was quite frustrating when Hannah Sheen was dealing with the claim but once Erin Proudlock took over the case things raced along Thank you so much Erin you are a very competent claims handler and... See more

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Rated 1 out of 5 stars

Slater and Gordon have been contacting me frequently over a year telling me they are representing me in a car finance claim. I have told them repeatedly that they are not which they ignore and continu... See more

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Rated 5 out of 5 stars

Had an excellent experience with Slater and Gordon in relation to a personal injury claim. My Legal Advisor Amanda Kidd was extremely helpful and responsive answering my queries in a timely manner and... See more

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Rated 5 out of 5 stars

Hi. I am not thankful enough to the greatest And the only one Donna Rose, she is just like her surname Rose 🌹. I would like to go just a bit in to my long long story that laste 4 year... See more

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Rated 1 out of 5 stars

Do not ever use Slater and Gordon for your car claim compensation. They have taken my claim and not heard back in months! Ignoring my emails. Wouldn’t be surprised if they had been paid out and took... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

21K reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Slater and Gordon lawyers

Slater and Gordon lawyers represented by Mr David Dunn ,represented me in a compensation case in 2024/5, and with a successful outcome I would recommend David and his team to anybody looking for a trustworthy and hardworking team to represent them legally.
P. Andrews

1 January 2026
Unprompted review
Rated 4 out of 5 stars

QR code on the tv

Scanned the QR code on the TV put in my details got a thank you message saying nothing more I need to do. Quick and easy

23 March 2026
Unprompted review
Rated 5 out of 5 stars

So far the experience has been very…

So far the experience has been very easy to follow

23 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi David,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Making a claim couldn't be any simpler

Making the claim was extremely simple,I received an email within minutes to say they had found an agreement and were looking into it, an hour later I received another email to say they had found further agreements and were following these up. I didn't have to do anything. Slater Gordon have taken away all the hassle and time it would of cost me to try and find any agreements when I haven't got a clue of were to start would definitely recommend them to anyone.

20 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 3 out of 5 stars

Re - Car Finance

Re: Missold car finance claim
I keep getting emails from S & G but they keep basically saying the same. Letters have apparently been sent to my lenders, but nothing back. Ive been with S & G over a year now, and dont seem to be getting anywhere. Im not sure whether this is just a scam to get money off people....... I believe it when I get a decent response.
I have given 3 stars as emails are being received, just not with any real updates.

23 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Mrs. Green,

We are saddened to see you left us a negative review. If you feel there is anything further you think we could assist you with, please don't hesitate to contact us at CustomerExperience@slatergordon.co.uk and we may be able to resolve any issues.

Kind regards
Celine Cosgrove
Customer Analyst

Rated 5 out of 5 stars

Very easy to do

23 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Truly professional company

Iam really happy with the way slater and Gordon handled my claim . In particular Stephen Drinkwater. Who was always very polite and always returned my calls . I was kept up to speed with correspondence and phone calls all the time during my claim. I would highly recommend anyone to slater and Gordon who in my experience are a truly professional company
Kind regards
Steve H

23 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Steve,



Thank you so much for your 5* review and for your kind words about our colleague, Stephen. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Jennifer, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Easy to make a claim

Easy to make a claim

23 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Simple and straightforward

Simple and straightforward

23 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Alison,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

The site was very easy to use and came…

The site was very easy to use and came up with more than the other company I briefly checked

22 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Christoph,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Very professional in all emails and…

Very professional in all emails and communication.
Acting very swiftly so far and keeping me fully updated on progress of my cases.
1st class service..

21 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Darren,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Easy to apply for finance agreement

Easy to apply for finance agreement

22 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Pauline,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Simple easy

22 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Alan,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Thank you very much slater and gordon…

Thank you very much slater and gordon for being so prompt and Polite wishing you well in your search for myself much appreciated good luck
Best regards Mr Glenn Hill

21 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Glenn,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

Rated 5 out of 5 stars

Very quick and very easy to complete

Very quick and very easy to complete. Only took about 2/3 minutes

21 March 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Nick,



Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.



Kind regards,



Celine Cosgrove

Customer Analyst

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