Reported the same problem several times. Message telling me my adapter is not compatible and that I need a universal adapter. THATS WHAT IM USING!?? Support is far too long a process to get any sati... See more
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Review summary
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Carly produced codes which don't exist. Tried reporting problem but Carly support said if codes are given, then there is no fault. Scanned same vehicle with Autel and got specific code straight away a... See more
Company replied
Subscription basis isn’t clear, was too late before I noticed its was a yearly subscription. The obd reader is very slow at loading options. I’ve had to unsubscribe 3 times to the email spam, extremel... See more
Company replied
I asked if the Honda software in Carly was capable of doing a CKP pattern clear/learn and they sent me these questionaires to explain an error in Carly. No, that was not relevant, I just want to know... See more
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Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.4
Poor
17K reviews
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Please I want to cancel my…
Please I want to cancel my subscription, it’s so hard to get this service cancelled. Please
6 August 2026
Reply from Carly Solutions GmbH
We’re sorry canceling your Carly app license has been difficult, Jeremy. If you purchased it through the Apple App Store or Google Play, please cancel the renewal in your store subscription settings. If you purchased directly from the Carly website, our Support team can help with your account-specific cancellation request: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Really bad service!!!
15 May 2026
Reply from Carly Solutions GmbH
We’re sorry our service did not meet your expectations. We take your feedback seriously and would appreciate the opportunity to understand what went wrong. Please share the details with our Support team so they can review your experience: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Configuration files
You do not deliver for a 5 yo car a configuration file - Ok, might be my fault that I drive such an exotic car as a VW Passat
29 April 2026
Reply from Carly Solutions GmbH
We understand the frustration, especially since the VW Passat is not an unusual vehicle. Recent Passat model years are included in our compatibility overview, but the available Carly Features can vary depending on the exact model year and installed control units. We’re sorry the required configuration was unavailable in your case. Please ask our Support team to check the specific compatibility: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Always regular updates weekly use with…
Always regular updates weekly use with our faults works on all cars from one app
7 July 2026
No support answer
Sent an Mail to the Support Team, no response till today, but the request how the performance of the support was.
Bad. Really Bad
20 July 2026
Reply from Carly Solutions GmbH
We’re sorry you received a request to rate our Support before receiving an answer. Carly replies to 100% of support emails, though a message sent in reply to an automated “No Reply” email may not reach our team. Please submit a new ticket with “To Support Manager” in the subject line so the matter can be reviewed directly: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Avoid this company they take money from…
Avoid this company they take money from your account without consent, try and cancel your subscription is impossible, the customer service is shocking. Looks like you are dealing with India. AVOID AVOID at all costs you have been warned. As per the reply they produce a ticket which does nothing to assist your issues, just answer then cancel the ticket, you then have to go through the whole process again and again. I want to cancel the subscription they totally refuse which is not legal at all and they know it. This company as of my experience is absolutely not trust worthy at all. I advice anyone thinking of using this service be careful.
6 August 2026
Unprompted review
Reply from Carly Solutions GmbH
We understand why an unexpected charge and difficulty canceling would be frustrating, and we’re sorry our customer service did not meet your expectations. Carly app licenses are annual, with the renewal terms presented during purchase. App Store or Google Play subscriptions must be canceled through the corresponding store account, while licenses purchased from the Carly website can be managed through your Carly account. If you already have a Support ticket, please continue there and follow the instructions provided by our team.
Not great experience tbh
The app doesn’t list my car, nor any of its derivatives
Slc 2018r172 diesel
You have to find another car that has the same engine and then guess
So diagnosis is limited at the best
4 August 2026
Reply from Carly Solutions GmbH
We’re sorry the 2018 Mercedes SLC R172 is not shown correctly in the Carly app. You should not have to select another vehicle and guess. The SLC is included in our general model list, but diagnostic coverage can vary by engine and installed control units. Please send our Support Team the exact diesel variant and a screenshot of the vehicle selection so they can investigate: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
Great product works well with all the…
Great product works well with all the cars ive used it on and the indepth solution is very accurate
23 May 2026
Getting expensive
6 August 2026
DO NOT PURCHASE THIS !
DO NOT PURCHASE THIS !! Bought this as a one time purchase for then a year later an annual subscription taken from my bank. This information is not advertised at purchase and was never informed of this. Complete and utter scam. Device does not correctly diagnose , may aswell pay and go to a reputable garage.
5 August 2026
Unprompted review
Reply from Carly Solutions GmbH
We’re sorry the renewal charge and diagnostic results did not meet your expectations. The Carly app license is annual and renews automatically unless canceled before the renewal date; these terms are shown during purchase, though we understand they were not clear enough in your experience. The license can be used as often as needed during the year, and its revenue supports continued software improvements. Carly operates lawfully and takes your feedback about purchase clarity and diagnostic accuracy seriously.
Milking customers by subscription lock-in
Their Product is ok, and works with my bmw.
The company however, is exploitive and their subscription model is designed to lock you in and milk you for money.
They don’t notify you about subscription renewal, and try to shift to blame over to the payment processor, in my case Klarna.
They have a ludicrous 1 to 3 months “processing time” to cancel your subscription before automatic renewal, and refuse to accept cancellation after and threatens with “german rental law” their customer support will ignore your request and is easily offended for someone who works for such a shady company. They don’t care about return customers, that’s for sure.
Most of their good reviews here are invited, which speaks for itself.
It’s a shame a payment processor like Klarna will tarnish their name by working with a company like this.
All in all, buy an iCarsoft instead. It will be a lot cheaper in the long run and better compatibility.
Edit: Reponse to Carly's AI generated bs answer.
The fact that the terms are presented during purchase does not matter, who remembers terms to the next year. If you actually cared you would notify your customers well in advance of renewal.
It's a blatant lie that you take the feedback seriously, because this has been a issue for many years as far as i can read online.
So this is your actual business model, to trick your customers into paying more than they want.
And refuse returns when they don't want it, it's downright hostile and exploitive.
20 May 2026
Unprompted review
Reply from Carly Solutions GmbH
We’re sorry the cancellation, renewal charge, and communication with Support were so frustrating, especially after the product itself worked with your BMW. The Carly app license is annual, and its renewal terms are presented during purchase. It can be used as often as needed throughout the license year, while the revenue supports ongoing software development and compatibility improvements. Carly’s intention is to communicate pricing and license terms transparently, not to lock customers in. We take your feedback seriously, particularly regarding renewal reminders, cancellation timing, references to Klarna, and the tone of the Support conversation.
Its the best diagnosis im currently…
Its the best diagnosis im currently using at the moment
6 August 2026
Lacking serious features
Lacking serious features, doesn't support F91 - doesn't support brake service mode on G22 - others are way ahead
30 July 2026
Reply from Carly Solutions GmbH
We’re sorry Carly does not provide the features you need for your BMW F91 and G22. Compatibility depends on the exact model year and the installed control units. Our support list does not identify the F91 separately, while Brake Service availability for the BMW 4 Series is model-year dependent. We understand how disappointing these limitations are and appreciate your feedback. Current compatibility information is available at https://www.mycarly.com/.
I should by a new airflowmeter and…
I should by a new airflowmeter and change it. I think its solv the problem..
5 August 2026
Thanks for the follow-up email
Thanks for the follow-up email. I cleared the error codes, and the car is running well. I will rescan the car again to make sure no codes are displayed.
4 July 2026
Simple to use
8 April 2026
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