Empty box sent instead of OBD dongle. It's an annual subscription based product which they don't make clear, of course. It's written in small font hidden amongst other information to mask it. And of c... See more
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Review summary
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What people talk about most
Based on these reviews
Wanted to cancel my subsciption because it didn't match my brand I have. They told me I was to late to cancel the subsciption which is understandable but that they have cancelled my payment for n... See more
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Product worked fine as should any OBD scanner. The "suggested fixes" are a load of rubbish really (written as a professional engine development engineer). However the worse thing is that you are onl... See more
Company replied
I’ve been using Carly OBD2 Car Scanner and it’s honestly one of the most useful tools for car owners. The app is user-friendly and connects easily to the car. It provides clear diagnostics, error cod... See more
Carry is one of the best OBD device I ever used and I used a lot. There is more than 3 years of using Carly and on every car I used works without any issues. The coding that you can make to your car... See more
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Just bought it for one function to disable Auto Start/Stop Engine as default and it worked :)
Company replied
I’ve been using Carly Solutions for a while now and I’m really impressed. The setup was quick and the app is very intuitive. I was able to run a full diagnostic scan in minutes and clearly unders... See more
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This is sadly one of those highway robbery companies who sign you up and auto renew without giving any email confirmations, reminders, or alerts. I would strongly urge anyone who has downloaded... See more
Company replied
Auto renewal without prior notice. Not clear at time of sign up and they don't give a crap. Hide behind German rental law. This looks like nothing more that a bait and switch scam - highly misleading.... See more
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Avoid like the plague! shocking customer service, emails sent in german, no way to cancel the subscription. The software and scanner would not work on my Vauxhall Combo. Please buy yourself a £15 scan... See more
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AVOID AVOID AVOID! Totally misleading advertising and misselling. Device fails to perform the most basic of functions - all of which the 'glitzy app' indicated it will. Literally bought, tried a few... See more
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Appalling. In no way worked as advertised, barely scraped generic PID data, and couldn't even find a deliberately placed fault or any others. Nothing Volvo specific available, and no coding either.... See more
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Beware, Unauthorized payments I purchased mycarly a year ago and purchased the scanner with full features for a supposed onetime fee. Today I wake up to a deduction of 177.29$ off of my paypa... See more
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Doesn't give that much functionality for the price. A lot of things like live data you can achieve better with cheaper Chinese scan tools... They also hide their subscription cancelation button so the... See more
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The app isn't great at all there are much better apps available with better functions and more user friendly. Had auto renew selected and without notice of any upcoming payments was charge for another... See more
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I visited the Carly website, which indicated it works with BMW vehicles. I purchased the product expecting it to work with my car, but after buying it I discovered it is not compatible. There was no c... See more
Company replied
UTTER SCAM DO NOT BUY FROM THESE PEOPLE I cancelled my subscription 2 months before renewal, they still charged me £105 for renewal on a product I paid £40 for. They refuse to refund me. Abs... See more
Company replied
Very bad company. After buying scanner I realised it was not compatible with car. Refused to take product back hiding behind the fact that the scanner is free but software is not and cannot be ret... See more
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Awful company terrible attitude to customers. Ripping people off its daylight robbery! They dont tell you anything about subscriptions. Rob dogs help themselves to £125 an basically say they carnt do... See more
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Product works fine but they renew your annual subscription without any warning or chance to cancel first. You have to contact them before the renewal is due which feels a bit sneaky
Company replied
The Carly connect is good for changing some of the cars hidden features such as dial sweep etc. It also provides the fault codes if your car has any. However smart mechanic is pretty use... See more
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its late delivers late
Company replied
No warning of a yearly payment of 125 EURs given in advance. Really bad service even though I contacted them on the day of automatic Mastercard payment. Did not want to cancel future year's subscrip... See more
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If I could give 0/10 I would If I could give 0/10 I would. Customer service is awful, pre written responses not listening to my complaint. Auto renewal is a con, they don’t email you to remind... See more
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Total waste of time and money, bought in good faith to do a job that google told me it was capable of. Once scanned it encurrages you to upgrade promising everything inc codeing. Refuse to refun... See more
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Absolutely awful company. Product advertised features and actual features way off. Very limited scanner. You can get a cheaper scanner of Amazon with many more features WITHOUT SUBSCRIPTION CHAR... See more
Company replied
Conmen. System doesn’t work, support none -exinsistant. Final insult, an annual subscription despite not using the service and subscription started on the date of purchase, despite the unit... See more
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Issues with the subscription model, Got an unexpected auto-renewal! They Are smart to do it like this, earning money with a auto renew subscription. The product sucks, stalls, cant do much with the c... See more
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If features are unavailble for certain manufactures ie mercedes then dont offer it for sale and take peoples money only to come back and say oh well its up to you to dig into the small print of wh... See more
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Just doesn't work properly, I have an airbag fault light on, but the diagnostic report says nothing is wrong. I messaged support but I'm still waiting for a reply. It used to show my exact model, bu... See more
Company replied
Scanner was subpar at best, did not meet expectation's. Stopped using it after six months. Was not aware of subscription renewal even though they say they are forthcoming about the small print . They... See more
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I have a 2006 BMW 6 series I bought Carla in 2022 and found it did very little for a car my age so I cancelled my subscription in 2023.....what they don't tell you is they automatically take y... See more
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Bobbins caused problems not even a new car thought the software would be available on a ten year old Audi….. but got a message after paying for full subscription “software not available yet” should be... See more
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I wish there was an option for a zero star. Hide subscriptions auto renewing buried in terms. No notification of same terrible user experience using it on my Volvo … despite paying for the codes. Much... See more
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The product does not work with land rover vehicles something which you only discover when you have purchased the hardware and licensed the software for 1 year at vast expense. Worse they then auto bil... See more
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Purchased full access package to perform one simple task, looked up to see if it was possible using carly, apparently it was so went ahead, after it taking around 20 mins to scan the car I was total... See more
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No clear indication of it being a subscription service. No reminder email sent prior to the "subscription" payment that will be coming out. Very very poor customer service. Why would anyone subscrib... See more
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1. App and tool works horribly bad. 2. They are unexpectedly start charging for some of weird subscriptions. BE AWARE!!! READ OTHER REVIEWS!!! This company is scam!!! If you once provide them your... See more
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Scumbags - Hide behind small print and German laws for charging uplifted renewal costs. Provided fraudulent information to my bank when claimed back through them. Required time and effort to get to th... See more
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I had the item for a year. Item usage is a total failure. You could do the same or better with 25£ any scanner. Scans take a long time and do nothing. Marketing makes it sound so good while the su... See more
Company replied
What they hide from you is its a subscription service and every time you want to change something on the car you have to pay an add on. Thieves is best way to describe them,if you have a BMW the best... See more
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Like many of the reviews, stay away from Carly. The “free” feature is next to useless, even the premium one is not so premium, assuming that you can connect. In addition, Carly will then claim tha... See more
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As others have said an absolute scam of a company: bought one of their scanners which was pretty useless. Put it in the glovebox and forgot about it. A year later and a subscription auto renews for £1... See more
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Believe what you read in other reviews, this caompany is a scam! I bought one and returned it because it was not fit for purpose, unless you want to pay some stupid amount of annual subscript... See more
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Rated 1 out of 5 stars Don’t buy!!! SCAM Don’t buy!!!! Scam!!!! No refund Yearly 150 EUR subscription will renew automatically without option to cancel. 0 customers support throw website
Company replied
I paid Carly for DHL "door to door" delivery 26th December 2024. Never received the item. Recommended by Matt Armstrong who I'm a big fan of. Tried contacting DHL. No record of the waybill sent by Car... See more
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Really limited to what you can program compared to the likes of Bimmercode. Watch the auto renewal of subscription too as customer services say is shocking and you won’t get your money back. Won’t buy... See more
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Litterly a scam ur stuck with a subscription even if you don't want it. And also their product said to work in my car a volvo v40 but it made my screen freeze. I just had to unplug the battery fortun... See more
Company replied
Kept telling me multiple issuea with car and some serious. Took it to a garage twice and their obd said there was nothing wrong with it. Carky app still showing 'serious issues' but garage can't find... See more
Company replied
Company details
Written by the company
Carly — OBD2 car scanner About this app Carly is the most versatile OBD2 solution, offering diagnostics, engine live data, and guides for car repair and maintenance. It's helped over a million car owners to save up to $2,000 per year for car-related topics. Get the Carly app and the Carly Universal Scanner to access data through the OBD2 port of your car. Unleash your inner car hero with Carly!
Contact info
2.0
Poor
14K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impossible to cancel the renewal
Impossible to cancel the renewal. They will give you an endless run around that stops you from cancelling the subscription. I feel its basically a scam. Overall product has poor functionality and there are better ones on the market.
16 April 2026
Unprompted review
Just check out all the reviews on here
Just check out all the reviews on here. Dont buy carly !
The subscription automatically renews because apparently you clicked a box 12 months ago agreeing to it !
No reminders sent,no easy way to cancel your subscription *which has to be done 1 month before it is due *!
No refunds given
No telephone numbers only online chat !
AVOID AT ALL COST !
Get a scanner off ebay for a tenner and save yourself so much grief !
16 April 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your feedback. We want to clarify that our subscriptions renew annually, which is stated and agreed upon at purchase. We understand it can be upsetting if a payment is made after some time, and you don't recall it. This happens unless its canceled beforehand. You can also set up reminders with payment providers so you're reminded. Please be assured that all charges follow the agreed terms, and no payment is taken without authorization.
We’re sorry the product didn’t meet your expectations. We know that sometimes things don’t work perfectly for everyone, especially when it comes to different vehicles or specific situations. We encourage everyone to take a close look at the compatibility details on our website before making a purchase.
If there’s anything we can do to help or clarify, please don’t hesitate to reach out.
Predatory Subscription Trap – No Warning, No Ethics, No Refund
I cannot in good conscience recommend Carly to anyone. This company operates with what feels like intentionally deceptive practices designed to trap customers into expensive, long-term financial commitments without clear consent.
The Issues:
Hidden Subscriptions: They do not make it clear at the point of purchase that you are signing up for an ongoing annual subscription. I was shocked to see nearly £100 suddenly withdrawn from my bank account without my knowledge.
No Renewal Warning: Incredibly, they sent zero reminders or notifications that a renewal was approaching. Most reputable companies give you a heads-up; Carly simply waits for the money to hit their account, hoping you won't notice until it's too late.
Zero Accountability: When I raised a complaint, I was told that a "tiny checkbox" ticked over 12 months ago was sufficient evidence for them to keep taking my money. This is a classic "dark pattern" used to exploit consumers.
Disregard for Consumer Law: They appear to ignore consumer protection regulations both in their home country and the UK. Their refusal to offer any form of compensation—despite clearly misleading me and many of other reviewers—is appalling.
It is clear from the sheer volume of similar reviews that this isn't an "oversight"—it is their business model. They rely on "gotcha" tactics rather than providing a service people actually want to stay subscribed to.
VERDICT: Do not give this company your card details. They are a money-hungry outfit that lacks any shred of professional integrity. AVOID, AVOID, AVOID.
1 April 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your detailed feedback.
We take accusations of deceptive practices very seriously and would like to clarify a few important points.
The annual license and its automatic renewal are clearly presented during the purchase process, in the order summary before payment, and in the terms and conditions. Customers actively confirm these details before completing the purchase. This is not a hidden subscription, nor is it activated without consent.
Regarding renewal reminders: while many companies choose to send additional notices, this is not a legal requirement for digital license agreements structured this way. The renewal occurs based on the originally agreed contract terms.
We also firmly reject the claim that we disregard consumer law. Carly operates in full compliance with applicable regulations. Refund policies and renewal rules are applied consistently and transparently in line with the agreed conditions.
We understand that automatic renewals can feel frustrating if they are not actively tracked, and we appreciate the feedback regarding communication. However, our business model is based on providing ongoing software updates, vehicle coverage expansion, and feature development through a yearly license—not on “gotcha” tactics.
Your concerns are noted, and we remain committed to improving transparency and customer experience.
Terrible company
Terrible company. This product is a scam. They tell you it works on bmw and then you get it and the app itself tells you it wont work with your car. then they offer no refund (breaching UK consumer law). the product auto signs you up to a year sub without telling you.
6 April 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your feedback.
We’re sorry to hear about your experience. Carly supports many BMW models, but not all models or build years. Compatibility always depends on the exact vehicle variant and installed control units. This information is available on our website so customers can check support before purchasing.
Regarding the subscription: the annual license and automatic renewal are clearly explained during the purchase process and confirmed before payment.
We regret that your specific vehicle was not supported and understand how disappointing that can feel.
Terrible
Terrible, used once. Year later billed me £71 for the yearly subscription and quoted German law allowed them to. Tried to charge back through my bank but they challenged it; avoid this product and company.
New rules to protect consumers and stop companies like this coming to the U.K. in 2027
1 March 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your feedback.
We’re sorry to hear about your negative experience. We understand that automatic renewals can be frustrating, especially if the service is no longer in use. However, we would like to clarify that Carly’s annual license and automatic renewal are clearly explained during the purchase process, in the order summary, and in the terms and conditions before payment is completed. A confirmation email with these details is also sent after purchase.
Carly operates in compliance with applicable laws and regulations for digital services. Charges are only made based on the authorization provided at the time of purchase. We aim to be transparent about our pricing and renewal terms so customers can make informed decisions and cancel at any time before renewal if they choose not to continue.
We appreciate your feedback and understand the importance of clear communication. Your comments help us continue improving the customer experience.
It’s a rip off didn’t work and they…
It’s a rip off didn’t work and they make it difficult to unsubscribe. I thought I had closed this when charged last year and another payment taken.
They outright refuse refunds
10 April 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. In many cases like this, the reason for a renewal after cancellation is that multiple licenses are active—often purchased through different platforms such as the Carly website and the Apple App Store or Google Play. These subscriptions are managed separately and must each be cancelled through their respective platforms.
Cancellations are effective once processed, and future renewals are then fully stopped. While renewals that have already been processed are generally non-refundable in line with the agreed terms, we’re happy to review your specific situation to ensure everything is correctly cancelled.
If you’d like us to check your account and confirm that no further charges will occur, please contact our support team via the form below:
https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
We’re here to help and ensure your subscriptions are properly managed.
This is sadly one of those highway…
This is sadly one of those highway robbery companies who sign you up and auto renew without giving any email confirmations, reminders, or alerts.
I would strongly urge anyone who has downloaded the app and looked at it to dig very deeply and check for this “auto renewal” time bomb.
Finally got it cancelled after a chain of emails but they steadfastly refuse to refund the money stolen. Even when I showed them a screenshot of my app being locked.
10 April 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your feedback.
We’re sorry to hear about your frustration. We would like to clarify that Carly does not enroll customers in subscriptions without their knowledge. The annual license and its automatic renewal are clearly explained during the purchase process, in the order summary, and in the terms and conditions before payment is completed. Additionally, a confirmation email is sent after purchase with all relevant details.
We also want to emphasize that cancellation is straightforward and clearly communicated. Once a cancellation request is received—whether through the support form or the appropriate app store—it is processed reliably, and the automatic renewal is stopped 100%.
We understand that automatic renewals can be frustrating if they are overlooked, and we appreciate your feedback regarding reminders and communication. Your comments help us continue improving the customer experience.
AVOID, Would give it 0,watch out they renew it…
Would give it 0,watch out they renew it after a year without telling you and using your bank card without authorisation, no email, no coms, avoid like the plaque, scammers, £80 taken without even informing me and using my card without my authorization disgusting and refuse to refund,
Tried contacting support and no help or refund. Your terms and conditions are misleading and nowhere does it state you will use your bank card unauthorised and no email to let you know. Only know when they take it out and then refuse refund. Avoid like the plaque awful customer service
2 April 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your feedback.
We’re sorry to hear about your frustration regarding the renewal. Carly licenses are annual and renew automatically to ensure uninterrupted access to features and updates. This renewal process is clearly outlined during purchase and in our Terms and Conditions. Payments are only processed based on the authorization provided at the time of the original purchase.
We understand that automatic renewals can be unexpected if they’re not actively tracked, and we appreciate your feedback regarding notifications. Please note that once a renewal has been processed, it is generally non-refundable in accordance with our terms.
If you would like us to review your specific case or confirm the cancellation of future renewals, please contact our support team through the form below, and we will be happy to assist you:
https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960
We value your feedback and are continuously working to improve our communication and customer experience.
Auto renewal without prior notice
Auto renewal without prior notice. Not clear at time of sign up and they don't give a crap. Hide behind German rental law. This looks like nothing more that a bait and switch scam - highly misleading. And with obsequious customer service feigning to be helpful for a good bit of being patronised. It is also a poor product which was disappointing in itself. Avoid at all costs.
8 April 2026
Unprompted review
Reply from Carly Solutions GmbH
Thanks for your message. We want to clarify that our subscriptions renew annually, which is stated and agreed upon at purchase. We understand it can be upsetting if a payment is made after some time, and you don't recall it. This happens unless it's canceled beforehand. You can also set up reminders with payment providers so you're reminded. Please be assured that all charges follow the agreed terms, and no payment is taken without authorization. If you need help, we’re always here for you.
UTTER SCAM
UTTER SCAM
DO NOT BUY FROM THESE PEOPLE
I cancelled my subscription 2 months before renewal, they still charged me £105 for renewal on a product I paid £40 for.
They refuse to refund me. Absolute scammers.
4 April 2026
Unprompted review
Reply from Carly Solutions GmbH
We understand how it can be to see what looks like a double charge. Our system does not bill twice for the same license. What can happen is that perhaps you have 2 active licenses, one purchased in the App Store and another on our website. Or one charge is for a license, and the other for an add-on. Sometimes, 2 licenses are registered under different email addresses, especially if the amounts charged aren’t the same.
These cases make up about 99% of such situations. Please know we’re here to help sort everything out!
UK Buyers beware - Auto Renewal!!
UK Buyers beware, subscription is setup to auto renew! This isn’t obvious and when challenged they state they are governed by German law and not UK las . As the way in which they are setup and operating is unfair contract term under UK law, not denied by them and an underhand way of operating and profitering. Also the cancellation request is governed by them, the web and apps do not allow you to cancel. Web reviews are littered with issues with this company.
1 April 2026
Unprompted review
Reply from Carly Solutions GmbH
We’re sorry for any confusion. If your license was purchased on our page, you can cancel anytime by contacting us. If your purchase was made in-app, the App Store handles all billing, invoicing, and cancellations. If you are not sure where you purchased, please contact us for assistance.
We also have an FAQ page about this with more instructions on how to manage renewals and cancellations. We’re here to assist you and want to make this as smooth as possible for you.
Absolute joke of a scam business
Absolute joke of a scam business, sent my scanner back the following day, waited nearly 20 days, and still no refund, got to go through "ticket" hoops, to get nowhere, avoid this scam company unless your minted to buy all the subscriptions
16 March 2026
Unprompted review
Reply from Carly Solutions GmbH
We’re sorry to hear about the confusion regarding returns. As explained on our page (https://support.mycarly.com/hc/en-us/sections/4943267311634-Carly-Products), the free scanner is included in the Premium license, while the Lite version has the scanner with basic OBD functions and a free report.
Both have different return policies and procedures, detailed in our FAQ (https://support.mycarly.com/hc/en-us/sections/4418836755090).
Carly always follows the regulations and strives to take good care of customers.
Please let us know if you need further assistance!
Better products
The Carly connect is good for changing some of the cars hidden features such as dial sweep etc.
It also provides the fault codes if your car has any.
However smart mechanic is pretty useless wouldn’t advise to buy this.
There are definitely cheaper options that offer the same product.
The annual subscription also auto renews which is a bit of a surprise when £100+ leaves your bank and they say this cannot be refunded. To cancel you MUST contact them there is no option to opt out. ( obviously this is in the ‘ fine print ‘ )
Overall would not reccomend this product less money can be better spent elsewhere on a similar product or more money can be spent on something that can be used for actual fault finding.
31 March 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your detailed feedback.
We’re glad to hear that you found value in Carly’s core features, such as coding (e.g., dial sweep) and fault code diagnostics. That’s exactly what many users rely on Carly for, and we appreciate you highlighting these strengths.
Regarding Smart Mechanic, we understand that its usefulness can vary depending on expectations and technical experience. Many users find it helpful for simplifying diagnostics and guiding next steps, especially those without a technical background, but we appreciate that it may not meet the needs of more advanced users. Your feedback is valuable and helps us continue improving the feature.
Concerning the annual license, the automatic renewal and cancellation process are clearly explained during the purchase flow. While cancellations are handled through our support channels to ensure accuracy and security, we understand that some customers would prefer a more direct in-app option, and this is feedback we take seriously.
We appreciate your honest and balanced review. Input like yours helps us refine both our product and customer experience.
No response from customer service when…
No response from customer service when Carly was not working with a 2001 Ford Mondeo ( I paid extra for All Cars!)
No response when trying to cancel next years subscription fee and had to cancel my bank card so money would not be taken even though I wanted to cancel there was no response and I knew they would try to take another years fee so I cancel my bank card and low & behold next day customer service was in touch to say my payment had failed😂 no shit.
25 May 2025
Unprompted review
Reply from Carly Solutions GmbH
We’re surprised to learn about your experience because we really take pride in providing assistance every day of the week, with a quick response time. Sometimes, issues can occur if a message is sent to a no-reply email address or if a ticket has already been closed. In those cases, we always send out a friendly notification encouraging customers to reach out to us through the right channel.
If you didn’t receive such a message, please reach out to our support manager here: https://support.mycarly.com/hc/en-us/requests/new?ticket_form_id=360000444960. Make sure to include ""To Support Manager"" in the title, so we can prioritize your inquiry.
We will review what went wrong and ensure you get the best possible assistance.
They renew your subscription without any warning or approval
Product works fine but they renew your annual subscription without any warning or chance to cancel first. You have to contact them before the renewal is due which feels a bit sneaky
29 March 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your message. Our subscription model, including renewal terms, is detailed and accepted at checkout. It's also essential to note that while the T&C suggests cancelling 1 month prior to renewal, we do recognize that plans may change. Therefore, we are pleased to provide flexibility and can cancel subscriptions shortly before renewal. We sincerely regret that Carly isn’t suitable for you and value your feedback.
Your Carly Team
Overpriced subscription service
Overpriced subscription service. I moved to competitors like launch which for a one off purchase provide all diagnostic and service functionality for a cheaper value than the Carly yearly subscription and carly adapter combined
14 September 2025
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your feedback. We’re sorry our product didn’t meet your expectations. We try to share as much info as possible on our website to help with this.
We understand that everyone’s needs are different, and some might prefer other options. Thanks so much for giving Carly a chance — we’re sorry to see you go.
Scam and waste of money.
What a scam and waste of money
This all is useless. I bought last year yearly subscription, no one from them tells me this is auto renewal subscription also now no one told me my app is due to renewal, they just charged me and i found out by accident my all has been renewed. This is scam and joke. I want my refund.
28 March 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your message Matthew. We want to clarify that our pricing is based on annual billing, which is stated and agreed upon during purchase.
We understand it can be upsetting if a payment is taken some time, and you don't recall it. This happens only because the subscription renews each year unless canceled beforehand. You can also set up reminders with payment providers so you're always reminded.
Please be assured that all charges follow the agreed terms, and no payment is taken without authorization. If you have any questions or need help with your subscription, we’re here to support you.
Company charged me almost $300 over 2…
Company charged me almost $300 over 2 years for annual subscription that I didn't know I was being charged for. Also refused refund due to not noticing small print. Devise was also very slow to use
27 March 2026
Unprompted review
Reply from Carly Solutions GmbH
Thank you for your message. We want to clarify that our pricing is based on annual billing, which is stated and agreed upon during purchase.
We understand it can be upsetting if a payment is taken some time, and you don't recall it. This happens only because the subscription renews each year unless canceled beforehand. You can also set up reminders with payment providers so you're always reminded.
Please be assured that all charges follow the agreed terms, and no payment is taken without authorization. If you have any questions or need help with your subscription, we’re here to support you.
If I could give 0/10 I would
If I could give 0/10 I would
If I could give 0/10 I would.
Customer service is awful, pre written responses not listening to my complaint.
Auto renewal is a con, they don’t email you to remind you it’s going out.
I haven’t used the item since buying it, no refund even though I asked for it directly after renewal payment went out.
27 March 2026
Unprompted review
Reply from Carly Solutions GmbH
We’re sorry if you felt the replies were too automated—that’s not the level of service we want to offer. We use some automated responses to provide instant help and reduce waiting times, but we also have trained agents ready to assist you in 8 different languages, 7 days a week.
We want to clarify that our pricing is based on annual billing, which is stated and agreed upon during purchase.
We understand it can be upsetting if a payment is taken some time, and you don't recall it. This happens only because the subscription renews each year unless canceled beforehand. You can also set up reminders with payment providers so you're always reminded.
Please be assured that all charges follow the agreed terms, and no payment is taken without authorization.
We’re always working to improve our support process, and your feedback helps us a lot. Thank you for your feedback.
Please read and be cautious
Please be cautious when dealing with this company. I purchased a product from them and requested a refund and order cancellation before it was even shipped. Despite this, they claimed it wasn’t possible and went ahead with the shipment anyway.
After several unsuccessful attempts to resolve the issue directly, I contacted my bank to initiate a chargeback and filed a complaint with Verbraucherzentrale Bundesverband — the consumer protection authority in Germany.
Since they sent the product despite my cancellation request, I had to return it at my own expense. Initially, during the email correspondence, they insisted that a refund was not possible. Later, they offered a 20% voucher instead of returning my money. However, once they heard that I had escalated the matter, they finally issued a full refund.
If you’ve had a similar experience, keep in mind that it is possible to recover your money by taking the appropriate steps. Just follow the steps that I did.
Make sure to save all email correspondence with their customer service, as it can serve as important evidence during the refund or chargeback process. Your bank may ask for this documentation.
Please also cancel the card you used for the purchase. I’ve seen reviews from others who requested subscription cancellations, yet continued to be charged even a year later — a common tactic used by dishonest companies.
Additionally, the company does not clearly disclose that the purchase involves an annual subscription — this information is only visible after scrolling down on their page. The checkout page also states that refunds are not possible, which is misleading and not in line with EU consumer protection laws. This information is presented in small, grey text, making it easy to overlook. This is also inconsistent with e-commerce regulations.
Many thanks for reading. I hope this review helps others avoid a similar situation — and if it has already happened to you, I hope you’re able to get your money back.
24 March 2026
Unprompted review
Reply from Carly Solutions GmbH
Hello Konrad,
Thank you for your feedback regarding our subscription policy and renewal charges. Our pricing model is presented at checkout, where customers actively agree to the terms.
Besides this, Terms & Conditions specify that cancellations should ideally be made at least one month before renewal to avoid unwanted charges. However, we understand that plans can change, and we offer flexibility; you can often process cancellations shortly before renewal.
We’re surprised to learn about your experience because we really take pride in providing assistance every day of the week, with a quick response time. Sometimes, issues can occur if a message is sent to a no-reply email address or if a ticket has already been closed. In those cases, we always send out a friendly notification encouraging customers to reach out to us through the right channel.
It is never our intention to make a surprise out of this situation, and we are sorry you got this impression.
Your Carly Team
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