Reported the same problem several times. Message telling me my adapter is not compatible and that I need a universal adapter. THATS WHAT IM USING!?? Support is far too long a process to get any sati... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Carly produced codes which don't exist. Tried reporting problem but Carly support said if codes are given, then there is no fault. Scanned same vehicle with Autel and got specific code straight away a... See more
Company replied
Subscription basis isn’t clear, was too late before I noticed its was a yearly subscription. The obd reader is very slow at loading options. I’ve had to unsubscribe 3 times to the email spam, extremel... See more
Company replied
I asked if the Honda software in Carly was capable of doing a CKP pattern clear/learn and they sent me these questionaires to explain an error in Carly. No, that was not relevant, I just want to know... See more
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Company details
Written by the company
Carly — OBD2 car scanner Founded in 2014 in Munich, Germany, Carly is an automotive tech company that connects drivers with the information hidden inside their cars. Carly provides simple solutions throughout the lifecycle of car ownership, delivering peace of mind and empowering you to save time and money. Our mission is to be a reliable companion for drivers that delivers powerful data and valuable insights. Unleash your inner car hero with Carly! The Carly OBD2 Diagnostic Scanner was named 'Runner Up for Tech Product of the Year ' at the prestigious Parker's Product Awards. It got Highly Recommended for "makes the process more accessible for home users." In 2025, described by the Products Writer and tester for CAR and Parkers, Aaron Hussain, as "Score: 4/5. A pocket-sized catalyst for preventative maintenance, but a couple of small quirks in the app stop it from being perfect."
Our Origins
Written by the company
- An $8,000 repair estimate. An $80 fix.
- One of Carly’s founders was told his car needed repairs costing nearly $8,000—more than the car was worth. Like most drivers, he had no way of knowing whether the diagnosis was accurate. Instead of accepting the bill, he dug deeper. By accessing the car’s hidden data, he uncovered the real issue: a small component that cost just $80 to replace. The problem wasn't the car. It was the lack of transparency. Today, Carly gives drivers direct access to their vehicle's data, helping them understand issues, avoid unnecessary repairs, and make smarter decisions about their cars. That's how Carly was born.
Contact info
Carly Mechanics Chat
2.3
Poor
17K reviews
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The device never read the error my car…
The device never read the error my car was showing. 12 months later the app subscription auto renewed. I requested a refund for the renewal whilst the payment was still pending and informed them that I have not used their app in 12 months. The company refused to refund the subscription.
30 July 2026
Reply from Carly Solutions GmbH
We’re sorry that Carly did not read the error your car was showing and that the renewal charge was frustrating, DP. We understand that this is especially disappointing when you had not used the app for a long time.
Carly is offered as an annual app license, and renewals apply after the renewal date according to the license terms. After a renewal has taken place, refunds are limited, even if the app was not used during the previous period.
At the same time, your feedback is important to us, especially regarding the technical issue and how renewal information is communicated. It helps us improve both compatibility guidance and the clarity of our license and renewal process.
Great information
Great information, Just what I needed. Thank you so much.
Thank you, again,
Barry a Vette
30 July 2026
Unprompted review
Won’t connect- Support useless
Won’t connect, going round in circles with tech support, they open a ticket then close it in 24hrs. Waste of time & money.
30 July 2026
Reply from Carly Solutions GmbH
We’re sorry that your Carly Scanner is not connecting and that your support tickets have been closed without a clear resolution. We understand how frustrating it is to feel stuck in the same process without getting the help you need.
Please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and write “To Support Manager” in the ticket title or subject so your request can be assigned correctly. Please do not share any personal details publicly on Trustpilot.
It worked ok for all the times I used…
It worked ok for all the times I used it. Not sure it’s the best or worst on the market. But my main reason for cancelling was that the payment was taken automatically and you cannot do anything in the app regarding cancelling or updating your account. So that was a no from me.
14 May 2026
Reply from Carly Solutions GmbH
We’re sorry that the renewal and account management process led you to cancel, David. We understand that it is frustrating when a payment is taken automatically and you do not find a clear way in the app to cancel or update your account.
Carly is offered as an annual app license, and renewal information is provided during the purchase process. At the same time, account management and cancellation information should be easy to find and understand.
Thank you for your feedback. It helps us improve how we communicate renewals, cancellations, and account management options.
Subscription via Apple Store
Started a subscription via Apple Store. Cancelled it 10 months ago months later via Apple. Found out two years later they are still deducting 200$ per year from y credit card. Not refund possible. Customer unfriendly
29 July 2026
Reply from Carly Solutions GmbH
We’re sorry that you continued to see yearly charges even after cancelling a subscription through the Apple Store, GJ. We understand how frustrating it is to find unexpected payments on your credit card and then feel that the situation has not been resolved.
If the Apple subscription was cancelled but Carly charges continued separately, there may be another Carly account or license connected to a different purchase route or email address. For privacy reasons, we cannot check or discuss payment details publicly on Trustpilot.
Please contact our support team here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 so the account, license, and payment route can be reviewed. Please do not share personal or payment details publicly.
It was ok
It was ok, it had it’s uses, but for £140 for a year it wasn’t worth it when i can buy other scanners with lifetime updates for just a bit more as a one off.
29 July 2026
Throttle body
I want to do simple things like doing a throttle body adaptation and it’s just not so easy with Carly.
28 July 2026
I've emailed multiple times and my case…
I've emailed multiple times and my case keeps getting closed without any resolution. Please get in contact with me.
16 July 2026
Reply from Carly Solutions GmbH
We’re sorry that your case has been closed multiple times without a clear resolution, Christian. We understand how frustrating it is when you have already contacted us and still feel that the issue has not been properly addressed.
Please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and write “To Support Manager” in the ticket title or subject so your request can be assigned correctly. Please do not share any personal details publicly on Trustpilot.
Average when there's better options
I have purchased the full brands option. For BMW it's still ok and doing its job. Used it also with few other brands (Ford, Hyundai, Alfa Romeo) and it's decent. However, with my own Range Rover Sport, it's not that good. I can scan but the error codes are generic and you have no explanation about the real problem, meaning that the Carly does not include data for Land Rover. I had to purchase an iCarsoft to get the full access to my car's logs. Yes it's more expensive, but still a one time purchase with lifetime upgrades and for all brands (when with Carly you must pay every year).
29 July 2026
I would get it again if I ever needed…
I would get it again if I ever needed to work on a vehicle. It was a huge help and it never let me down. Definitely worth the money.
29 July 2026
great app great product
29 July 2026
Reply from Carly Solutions GmbH
We’re sorry that your Carly Scanner has not arrived, Stephen. We understand how frustrating it is to be waiting for a device you expected to receive.
Please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and write “To Support Manager” in the ticket title or subject so your request can be assigned correctly. Please do not share any personal details publicly on Trustpilot.
I have submitted 5 tickets to get the…
I have submitted 5 tickets to get the same issue resolved. Every ticket has been closed without a resolution. Your support email indicates to reply to them but I have been told that it is a no reply email address. In the end, Carly indicates they cannot support the coding features that are available on their website for 2018+ BMW G05
Also…to suggest to open another support ticket is ludicrous
27 July 2026
Reply from Carly Solutions GmbH
We’re sorry that you have had to submit several tickets without getting a clear resolution, Blair. We understand how frustrating it is when a support case is closed while the issue remains unresolved, especially when it concerns coding features shown for your BMW G05.
Because this involves repeated support attempts and a specific feature availability concern, please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and write “To Support Manager” in the ticket title or subject so your request can be assigned correctly. Please do not share any personal details publicly on Trustpilot.
Thank you for bringing this to our attention. Your case should be reviewed carefully, and your feedback helps us improve both our support process and how we communicate feature availability.
Worked fine
Worked fine, but I'm not really into the subscription model, especially for something I use so infrequently. Haven't used the device in over a year. I also have non subscription devices that do exactly the same thing...
28 July 2026
Utter Scammers avoid at all costs
I'd give them 0 stars if i could, they are utter scammers, they hide the fact that it is a yearly subscription when you purchase. They then charge you the full price again 12 months later!
When you ask to cancel they refuse to refund you, this is obviously their MO and they don't care about ongoing business.
The Scanner is extremely slow to scan and often crashes when clearign codes/making changes and at every opportunity they try and get you to upgrade.
Avoid at all costs, they are complete scammers, there are much more capable scanners out there.
25 July 2026
Unprompted review
Reply from Carly Solutions GmbH
We’re sorry that the annual renewal came as an unpleasant surprise and that your experience with the scanner performance did not meet your expectations, Ben. We understand how frustrating it is to feel charged for something you did not expect and then be disappointed with the product itself.
Carly is offered as an annual app license, and renewal information is shown during the purchase process. At the same time, we take feedback like yours seriously, because license terms, renewal timing, and cancellation options must be communicated as clearly as possible.
Regarding the scanner being slow or crashing when reading or clearing codes, this can depend on the vehicle, phone, app version, connection stability, and installed control units. If you would like us to review the technical issue or your license status, please contact our support team here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960. Please do not share any personal or payment details publicly on Trustpilot.
Your feedback helps us improve both our product experience and the way we explain annual licenses, renewals, and available support options.
Codning does not works on all cars
Good thing i got som money back,too bad The codning doesn't work.
29 July 2026
Reply from Carly Solutions GmbH
We’re sorry that the coding did not work as expected, Ove. We understand that this is disappointing, even if part of the payment was already refunded.
Coding availability depends on the vehicle brand, model, year, installed control units, software version, and technical configuration. This means that not every coding option can be guaranteed for every vehicle, even when other Carly functions may be available.
Thank you for your feedback. It helps us improve how we communicate coding availability and compatibility before purchase.
After 3 years of usage
After 3 years of usage, I had an issue with my obd adapter. I messaged the carly support and they gave me a very fast reply. I‘m very happy with the help that they provided me.
26 July 2026
I bought an adapter and a license for…
I bought an adapter and a license for all cars, but it doesn't work for Maserati. I can only check the engine and transmission errors. I contacted customer support, and they said they'd fix it, but they haven't done anything for three months now. And they won't refund my money. Carly only services older Golfs.
28 July 2026
Reply from Carly Solutions GmbH
Hi, we’re sorry that Carly did not provide the expected coverage for your Maserati and that your support case has felt stuck for so long.
Available Carly Features depend on the vehicle brand, model, year, built-in control units, and vehicle software. This means that a vehicle may support standard OBD diagnostics, such as engine and transmission fault codes, while additional brand-specific features may not be technically available for that configuration. We understand how disappointing this is when you purchased the Carly Scanner and an all brands license with broader expectations.
Since you also mention that support said this would be fixed and that the refund request was not resolved, we would like your case to be reviewed carefully. Please open a new ticket here: https://support.mycarly.com/hc/requests/new?ticket_form_id=360000444960 and write “To Support Manager” in the ticket title or subject. Please do not share any personal data publicly on Trustpilot.
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