MONOQI.com 

Oh how i wish i had seen this site BEFORE i ordered the two grey sheepskin pelts . They are completely different sizes , different colours and one looks new the other looks as if it has been washed . very disappointed looks like i am not alone ! . Glad i paid through Pay Pal .
I will not be had twice !

Just as many of the other reviewers mentioned, products are really seconds. There is no quality control from the companies they buy from and the response from Monoqi is always the same "if you're not happy with the product just return it". Not exactly helpful when the item is a large piece of furniture like our table that we looked forward to getting for two months and once delivered, one half of it appeared to have been left unfinished. The manufacturer finally offered a small discount but we are very disappointed in Monoqi.
We also ordered a second piece from another manufacturer. It also was slightly damaged but we contacted the manufacturer directly and they sent the parts needed for repair for free.
We will never purchase anything from Monoqi again. Be fair warned.

Ordered Tomado shelves and they arrived damaged (bent at the corners). They're really nice and I really wanted them so I gave them the benefit of the doubt and asked if I could exchange 3 of the set of 4 as one set wasn't damaged. But they insisted I sent the whole set back. What annoyed me is that the box was way too heavy and I had to take a taxi to the post office, they would't arrange a courier. It again annoyed me as their website it says you can arrange to have 'large' items picked up. But now I know it's big items like sofas. I think they need to be pretty explicit about what constitutes a large item as people will need to consider this if they have to return something quite heavy or large (but not as large as Monoqi decides).

It was infuriating to spend £5 on a taxi to return them to again receive damaged shelves. I warned them they need better packaging to protect them but they just packed them the same way again and the second set was even more damaged than the first. They did offer a 20% discount but they were so bent I was worried I would break the shelves trying to bend them back into shape, plus no guarantee they would assemble together anyway.

So I returned these for a refund. So far they've give me with £10 credit as an apology for the hassle (after I demanded a few times) but 18 days later no refund in my account. I've queried it and waiting on a response but it feels like their customer service needs some serious improvement and they need to stop relying on automatic emails and cut and paste replies.

It's a shame as they have really nice products and other stuff we've ordered was great. They just need better customer service.

By the way, don't order any prints from XOXO ARTE, the quality was terrible. I could've printed something better on an inkjet printer.

I bought 8 pieces of items from Monoqi, they are not cheap price to be honest, so you expect a very good quality. However that's totally not the case. The first few items arrived were OK I kept them. But the last piece of print was really a joke, completely different colour and view from their photos online, terrible quality.
Plus, everywhere in their web saying click "send return" button and print return label, I scouted everywhere just couldn't find this button (tried chrome and IE), and I had to email customer service.
Will never buy stuff from Monoqi.

What a load of pretentus tut! Why is everything reduced from a price nobody would ever pay in the first place. None of the photos give any idea of the size or feel of any of the products and to make matters worse they are following me around the internet because I clicked on an ad for a light some weeks ago, as well as sending me loads of emails. I found it amusing to start of with, and as we have recently moved house I thought I might find something useful, or even some inspiration. Not so. I guess they will just have to rely on some wealthy Germans to keep them in business. They have been "unsubscribed" I note they have dodged Google reviews and have no review section on their website. The bad reviews on here sum them up.

Ta-bl side table. Product design on web looks excellent but actual quality is very poor. Sloppy finish and cheap materials used.

I've ordered from Monoqi several times and each time, there is some problem. Once, when I ordered several pillows and had to send a few back due to quality issues, they made the return process very difficult. Eventually money was returned but it took several calls to "justify" the return. Second time, I ordered blankets which looked beautiful on their website but were rather ordinary when they arrived. I kept them since they were "good enough" but felt a bit taken. Recently, I ordered a fantastic looking modern fire pit. When it arrived I noticed a small defect (a small cut in the metal which probably won't affect performance but was not listed as a "second" level quality when sold). All in all, I'm done ordering from them. They are not a company concerned with quality control or honesty. I'd rather pay full price than guess at what I'm getting each time I place an order.

Truly an awful company. We ordered a sofa and waited the 3 months expected to have two of the same parts arrive of the sofa. Clearly they are just a holding company and have no quality control over their products.

Not only that but the delivery men they had commissioned scratched our wooden floor only for Monoqi to redirect our complaints to the movers who of course redirected to Monoqi.

Two months of poor communications and broken promises on delivery times with an unusable living room with two of the same parts looking totally ridiculous and a scratched floor and finally our sofa arrived. Upon which we were offered a 30 euro gift voucher to Monoqi! We will NEVER use you gift voucher you can be sure!

I bought two sheepskin rugs from this company - they looked really good on the website and although I knew Ikea sold some the Monoqi ones appeared much much larger and were described as very high quality etc etc. They took over a month to arrive - I called and was told there were being manufactured .......and when they did they are exactly the same as the Ikea ones....there is no difference I can see at all. Very disappointed.

a terrible terrible company. I ordered a wallet, a wallet? from them nearly two months ago and I've yet to receive it.
It was delivered while I was away but returned to them over a month ago by the Post Office. They claim they've still to receive it from the Post Office and unless I write and ask about any progress there's no correspondence at all. So I've paid for something they seem intent on not giving me and without a refund.
Digusting company, disgusting customer service. DO NOT USE THEM

What a great website! Unique pieces and great prices. I'm in the UK and had to wait about 10 days for shelves that were Dutch and extremely hard to source. The wait time was shorter than stated, and the package was tracked right up to my front door. It was packaged excellently, the shelves were fantastic, and look amazing up! Oh, and they were a brilliant price!

I would not hesitate to use this company again. I just wish I had a bigger house to put more things!

I ordered a living wall planter from Monoqi and they one they sent was damaged. I asked for a replacement frame to be sent and they advised that the item was out of stock. However, the item is still being sold on their website but at a slightly higher price. The company are refusing to replace the item and advise that if I want it i
must return it and buy it at a higher price. Extremely poor quality customer service and dishonest representations from the company as to why they will not issue a replacement. Do not trust this company or buy any products from them.

It took a while before I got what I asked for, but you keep me well informed

As mentioned above

My experience with Monoqi was the best. Everything –from the choice of products to the customer service– is perfect. I'll recommend it to everyone I know for sure.

Received 3 items and 1 was damaged in transit, emailed details and solution sorted without any fuss or hassle

the items were in perfect quality, well packaged and matching the description. all good / all pro.

however the split package and shipping took some time. 6 weeks delivery is a lot. but the split up is in a way appreciated, part of the goods were delivered quite quickly. no real complain here, more a suggestion to better indicate delivery expectations upon purchase....

The product is excellent quality and I am very happy of this purshase

Ridiculous lead time of a month plus after an order in placed. However, your money is taken immediately. I cancelled my order in the end. If you are not eager to get your purchase then, MONOQI might be for you