MONOQI.com 

Well, my MONOQI saga continues..

Twenty seven days after my item was supposedly shipped - no delivery, no notification of delays from the shipping company, nothing.. Even the convenient "delayed at the Swiss border" excuse is no longer applicable as MONOQI acknowledged my parcel was received at the shipping company's (Hermes) local depot on November 20th.. Complete unwillingness to resolve the issue and claims that -- you see -- this is really an exceptional case. Well, it's hard for me to buy this as 3 out of my 4 items have been severely delayed.

Please share your experience with MONOQI's shipping, especially if you had items shipped to Switzerland.

Something to keep in mind: if you order your Christmas gifts from MONOQI, you risk a 75% chance of bitter disappointment.

Absolutely terrible company and customer service. They cancel orders , do late deliveries and their customer service team simply refuses to help.

Closed my account and will never buy again.

I don't recall buying anything from this company and yet I receive marketing emails from them every day. Their website does not allow you to unsubscribe. Very annoying.

Watch out for the old bait and switch. They will sometimes raise the price of stuff that's in your shopping cart, while you're still browsing for other items. The excuse it is that the item is suddenly out of stock. Actually, the price went even higher than the price on the original manufacturer web site. Merry Xmas!

700064762
I ordered a bag back in September, It never arrived and yet Monoqi isnt refunding me either. Who am I supposed to escalate the matter to? Is it some sort of a scam company with no customer support?

I ordered 2x tomado shelves much cheaper than anywhere else on internet.
Delivery was stated within 5-7 working days. My order was still 'processing' for a week but after emailing them they replied that day to say it had just been dispatched, with apologies.
It took another few days to get the promised email to say it has dispatched and I was worried after reading some poor customer experience here. Parcel then became trackable and whole order arrived 2 weeks from date of order.
Packaged well and arrived undamaged and are genuine tomado shelves.

I have placed one order on Monoqi, for 3 light fixtures. The shipping due date was one month out, which was fine. The day after the last day of the shipping window, I received an email from Monoqi saying due to problems with the designer, they were not going to be able to fulfill my order. I was offered a €10 voucher for my inconvenience. 1) whatever "problems with the designer" means; 2) they surely knew long before the day after my shipping window that you were not going to be able to fulfill my order; 3) plans were made, other purchases were *not made* based on this order. €10 is not adequate compensation.

As mentioned by many victimized consumers, Monoqi's customer service not only is "Non-existent", they are even rude, robotic, insincere (do not even bother with their reply of "apologies" onto this review site - they really don't give a dang about you in actuality).

There are TONS of bad things I can say about them. Let me count them for you.
1. HORRIFIC USER EXPERIENCE / SYSTEM GLITCH / BADLY CODED SITE WITH OBSCENE UX / TECHNICAL FAILURES DURING PAYMENT. They have so many glitches on their site, that it is almost impossible to make a proper order before we even get to the delivery-> retrieval of products->bad quality received -> horrific customer service cycle. After you painstakingly made your final selections and just in time for the sale closure, you made your payment, and await news of your order. So, "if you are lucky", your order gets confirmed. If "you are not", the order status on your profile status will remain "PENDING", till 1-2 weeks later, it "suddenly" changes to "CANCELLED" - mind you, WITHOUT informing you that they did. I was puzzled the 1st time (yea, i was dumb enough to repeat some new attempt orders), and emailed them to check what's wrong. "GREG" (whom i suspect it's a very badly coded subservient online bot), answered and said this:
"Unfortunately it seems that there was a problem with the payment for this order. No payment has been taken and as such the order was not successfully placed. To complete the order you would need to start again by adding the item to your cart. You will receive an email confirmation when the order is placed successfully. I am sorry for any inconvenience caused.

Best wishes from Berlin,
Greg"

So I told Greg i received NO notification that my payment didn't get through, till 2 weeks later, and asked GREG-bot if they are able to process my previous orders with the same kept sale items terms, since I have tried to make a real order and payment (AND my card has nothing wrong and worked absolutely well with all other sites; so it was definite it was their system glitch), but GREG-bot said this:

Greg (MONOQI)
Jul 12, 17:24 CEST

Hello,

Thanks for contacting MONOQI.

We did not confirm that the order was successfully placed. I am sorry, there is no way for us to reactivate the order or place it again at this time."

Take that response and multiply by 5 times. For I've painfully tried to explain the SAME situation 3-4 different ORDERS. Missing all my sale products, discounts, and also precious LOST TIME. And what's worse, I asked for a discount code for I have missed my summer 10% discount because of their system glitch. They just back "Sorry, the discount period is over." - and do not give a dang about my agony and loss of missing my sale items AND discount code that I applied for the batch of items that was cancelled unknowingly without notification weeks after.

Imagine waiting WEEKS and MONTHS for your presumably ordered items, to know Monoqi had "CANCELLED" on your behalf without even sending any email notification / reminder to make new payment (if it was true that the payment was not received, the least they can set up in their system to inform consumers about payment issue, and assist them manually), but no, what do you get? GREG-BOT's ever scripted reply with no demonstration of human emotion nor intelligence. Even if it was a bot, my Grandmother whom understands the basis of machine learning could have built a smarter bot who actually serves the customers, and able to come up with a varied reply.

2. QUALITY. It was embarassing to hear that as a home-stylist, i have ordered really HORRIFIC quality products to my clients, despite the price and pretty pictures they have on their site. The Yamazaki wardrobe rack was filmsy and shaky, ComingB's coffee table top was sliding off the wire base (it was impossible to rest on the base without it flipping off if you tried to put an egg on it).

3. CUSTOMER SERVICE - Insincere, fake, and machine-like. (I am expecting to hear a fake apology to this review soon enough.) So Monoqi, instead of spending time busily replying your apologies to your Godzillions of bad reviews by very very unsatisfied, unhappy and angry customers, I suggest you invest time in hiring some real human beings that has a brain or a heart that are sincere in assisting your customers, fire greg and your CTO / developers for the worst payment solution, set up INSTANT notifications if payment fails, inform customers that their orders have been cancelled due to YOUR system glitch and not bcoz of our cards or browsers "didn't work".

STOP BLAMING on your customers and start WORKING on your own flaws. It's no surprise that your company is reporting loss exponentially over the years and on your way to bankruptcy.

And no - I don't even want to hear your stupid, fake, insincere apology.

My first order had to be cancelled for non delivery, the second order arriver late. My last order was a month ago, I still haven't received my purchase. I will not use anymore MONOQI in the future.

Bought a rug off them but then realised it was going to be delivered too late for what I needed it.

Called them up 4 days or so after ordering and requested a refund.

It was dealt with straight away and had my money back within 2 days.

I see a lot of bad reviews here but my experience was nothing like the below.

They are one of the worst online company I have ever had to deal with (I am writing from the UK).
They are rude, inefficient, they take a very long time to reply to emails and, when challenged, they send repetitive generic emails; they have no ability to think outside the box and they hide behind ridiculous terms and conditions.
They are not pleasant to deal with, to say the least, and make the whole experience of online shopping customer service very stressful and frustrating indeed. This is my second serious issue with them in the past 2 months, and as an example, I have recently received an order from them. It is a very large and heavy (and expensive!) item that arrived damaged due to poor packaging (and/or bad transit?).
I contacted them and they offered for me to keep the item and give me a 20% discount on my next order or to return the item (presumptuously assuming that I would be ordering again - HA!).
I opted for a return as I did not want to keep a faulty damaged item. Since they offer no collection service (even for large items - what do they do for pieces of furniture?!...), they told me that the only option was for me to take the package to the post office myself and that there were no alternatives! The box is so big (and so heavy) that it does not even fit in the boot of my car!... How ridiculous!
When challenged, they send annoying repetitive emails ('sorry, we do not offer a collection service'...) in the hope that I would give up. Well, I have contacted the Trading Standards and the Consumer Ombudsman and it so happens that I have a case. I have advised them of the seriousness of the issue under the 2015 Consumer Rights Act and awaiting a reply...
I will never order from them again and I would seriously deter anyone to order from them.
There are many much better companies out there that have as good products, if not better, and do certainly treat their customers with respect and professionalism. Stay away!!

Placed an order which stated a long, but acceptable delivery time of 3 weeks. I chased this two months later as hadn't heard anything and the response was that they still didn't know when this would be delivered but probably another 3 weeks. This is for a packaged, off the shelf item, not a bespoke or made to order item.

On responding to them twice stating my discontent I have had no response.

Truly awful service.

UPDATE:

On reading the below response from Monoqi it's apparent that the company has not told the truth.

A) they have stated that the goods were being produced by the manufacturer. This is not correct as it's an off the shelf item which is readily available from other stores.

B) on my order status there is a suspicious order for £0.00 which has been raised when I chased earlier this month.

My honest opinion is that the company did not place the first order from me despite debits from my account and has only ordered in the last week. This is completely different to the store response below.

Disappointed not to be told the truth.

2ND UPDATE:

Monoqi have now contacted me to state that I will not be receiving the goods ordered off them as they can no longer get hold of them.

This completely disproves the fact that my goods will be 'shipping shortly' as per their previous response.

DO NOT TRUST THIS COMPANY.

Ordered two shelves which I have received after more that 1 months (which is fine, as agreed) in a large box. The shelves were heavy and not secured, hence they were floating around the box itself.
Moreover the box was damaged during the transportation, causing an evident damage on one of the shelves.

Customer service is non-existent. I have contacted them already twice via email and twice via PayPal. I have received no answer yet after 4 day from the first contact. Case has now been escalated to PayPal for resolution.

Non existent customer service!
I have recently ordered with this company for the first time, and the item I received in no way resembled the image online. I have sent two emails to express my disappointment and have just been met with deafening silence... As the other 2 items on the same order were great I would have forgiven them the awful one if they had dealt with my emails in a friendly and conciliatory way to try and rectify it. As I have heard not a single peep I can only assume this is a completely bogus company and I would advise everyone to steer clear!

I ordered some home accessories that looked very nice on the site, surprisingly they arrived even before the date they were supposed to, high quality and my home now looks much nicer! Thank you :)

My order was completed and delivered within time set , the light pendent I had ordered was perfect will possibly buy another. Was at first a bit dubious after reading the reviews but was pleasantly surprised communication was great not a hitch.

I bought two art prints from Monoqi for my living room at a price I thought to be very reasonable considering the size I was after.

The delivery was quicker than had been stated on the website and the items are very true to the website. That being said the prints were in a box which could easily have been flattened or damaged ruining the prints. So I'd recommend them using poster tubes for future deliveries.

I ordered products in 19 March 2017- they took my money and now is 25 May 2017! and nothing .. I got one email with apologising excuse but after that nothing!! shocking service! I don't recommended

I ordered twice from Monoqi. First was a framed print from Guardians of the Galaxy 36 euro + delivery cost thats high for just a frame. I had to wait a long time, but it was indicated so no problems with that.
When it finaly arrived I tought this must be a joke. The frame was the worst quality and damaged at the back. The picture was just something copied from google images en enlarged so much that the picture pixelated. VERY POOR quality. Send it back wit a loss because I did not get the delivery cost back.
I tought hey it's not their fault, they just sell it from another store with discount. I gave them a second Chance

I orderd a clock from Cloudnola, a respected brand I heard. The clock arrived very quickly, it looked great so I was super stoked with the item and the fact that this one was great.
The minute I punt a (new) battery in, I wasn't so stoked anymore. It just did nothing. I put another battery in from another new package. Same thing, the needle did not move. Again something wrong with an expensive item. Called Monoqi, they promised a total refund this time. I hope they deliver en that I don't lose a transport cost for something that is broken.
Is it so hard to check the quality of a product before you sell it? Is it realy worth all the dissapointed reviews on this site?

Awful experience. Item didn't even register on tracking, and didn't turn up. No reply from customer service for a week, despite calls and emails (no doubt a cheery response from them will appear below - would have preferred if they'd actually reply in the first place..) Item apparently lost at warehouse, and customer service seemed neither surprised nor apologetic, nor much inclined to be in touch about it. Seems to happen a lot with them. Avoid.