MONOQI.com 

DO NOT ORDER FROM THEM FOR THE FOLLOWING REASON

order No #200140052 3/12/2018
after several emails for update on my order i received the following mail

On 20th December 2018, the (Berlin) Charlottenburg Local Court ordered that preliminary insolvency proceedings shall be commenced with respect to Things I like GmbH (carrying on business as MONOQI) and appointed attorney Sascha Feies as the preliminary insolvency administrator. As your order was placed before this date, it is affected by the preliminary insolvency.

the mail continues saying that for now i will not receive my money back and the issue will be checked after the court's decision
however i keep receiving info mails for new offers discounts etc
on top of that they asked me to rate their support so I wrote the following and i am also posting it here so that they cannot erase it

you stole my money !!!!!!!!!!!! as you stole the money from everybody else and never send the order
instead you bankrupt your company while you were saying that you had issues with the supplier
so despite the fact that you knew that you had problems you still kept the online orders' platform open so that you can steel even more money from clients
more importantly of all that you were not polite at all in your responses and never apologized for what happened
to be honest i do not understand why they allow you to still be online, making sales campaign and operate at all

I haven't received my complete order from Monoqi for 6 weeks and I've now received an email saying they have gone into administration.

Avoid, if you don't want to risk losing your money!

Very bad experience. They don't deliver. Original delivery of 4 weeks was not possible. After almost 2 months they still couldn't say when to expect the order. I cancelled my order. Never again.

I've never heard of this company and somehow they're spamming my inbox. I'm certain this doesn't apply with GDPR laws since I never signed up for it and you can't unsubscribe from their campaigns.

The customer experience I had with MONOQI was astonishing bad. I ordered a product more than four week before the estimated delivery time. The product was handed over to DHL a month after the estimated time of delivery. More than two months after I orderd the product!! The information MONOQI gave in the mean time was not satisfactory. The 20% discount voucher for the delay is a nice gesture, but I prefer beter information and friendlier communication.

After the package was handed over to DHL the next part of the nightmare started. Somehow DHL did not succeed to deliver the package to a service point. I phoned them several times but did not manage to solve the issue. I understand I can't blame MONOQI for DHL not delivering, on the other hand they chose the logistics partner with the cheapest prices but also the worst reputation. After days of phoning with DHL they referred me back to MONOQI.

I wrote a whole e-mail about what happened. The reaction was short and, frankly, quite blunt. The package was on it's way back (which I didn't know) and MONOQI would resend it whenever they receive the package. No understanding about the situation, no initiative to contact their logistics partner DHL about this ridiculous situation and no information on when to expect the package. I am outraged about this situation and I really expected more of this webshop (I transferred my money to, more than three months ago).

In the mean time? I have no clue on when my product arrives. Save yourself this experience, do not buy your products here. The concept looks great, but it is just a facade.

Monoqi ist obviousely selling products, they don´t have and they are not able to deliver. Kind of a short sale business model on the back of their customers. But credit card is debited instantly. Customer Service: empty phrases. We can not advise anyone to buy at this company.

To the Monoqi statement: Status was marked as ready for delivery when order was placed, the item should be delivered 4 weeks ago from now, according to the mail confirmation from monoqi. Nothing came, exept 2 Monoqi-Mails after questioning that the item ran suddenly out of stock. Delivery date has been declared to "as soon as possible" by the customer Service since weeks. That´s definitely not a serious approach, Monoqi! Pretty bad experience.

Unbelievable that an internetshop with the service level of Monoqi is still able to exist. A total idiotic customer journey I recently had!

I wrote an email to Monoqi Berlin. Telling them that I wanted to order 2 lamps by paying with 2 gift vouchers, each worth 100 euro (gifts of my sister to me and my husband for Christmas). So I started to order. I finally found something I needed, after keeping an eye on their website for 2 years :-(

I started the order by using the 15% discount code, a special promotion during this weekend. Then I tried to put in the 2 codes from the gift. Whoops....this is not possible. You can only apply 1 code per purchase.

I asked Monoqi by email to solve this problem.

I got an e-mail back from Greg, actually I got 3 really unfriendly e-mails back from him saying it's totally impossible to use more then 1 voucher code per purchase. When I asked him if he could make one voucher of my 2 vouchers, he simply said that this is not possible. I said, but I have 200 euro in my hands, only in codes, I am sure it's in my legal rights that I can use them both in one purchase.
No he said.

So:
1- can not use the discount of 15%
2- have to order the two lamps in 2 purchases, which means I don't reach 150 euro per purchase and therefore must pay shipment twice.

How incredibly stupid and super customer unfriendly is this?
Guys, take a look at Zalando, H&M, Coolblue, Amazon and all these other cool companies who really like to please their customers.

After reading so so so many super bad reviews, I am really astonished that people still want to buy stuff here and that Monoqi is still not taken of the market by the German government.

I cannot stress enough how insufferable this company is - I thought I'd seen it all but this is a new low and frankly they are edging on being con artists.
We ordered our chairs 2 months ago. Everything seemed to be going ok until we approached delivery day. They emailed to say there was a delay (not uncommon) but no new delivery date nor any explanation. We asked for a new delivery date. No answer. We asked again, they wrote back and said they didn't know - they'll keep us posted. They didn't.

Fast forward another 3 weeks, still nothing. I called and spoke to a Greg who is one of the most unapologetic patronising and loathsome people I have ever spoken to. It was as if he either didn't actually work for the company or if he did he certainly didn't care in the slightest about it's reputation (which as I see so many other almost identical reviews below is clearly his trademark stance). He didn't once apologise for the delay, nor could he give me the slightest hint as to when I could expect our delivery. Oh.. but he did say he would keep us posted. Again, he didn't.

We wrote again after not hearing from them for a further week. Nothing back. We called again and much to our utter delight we got Greg at the end of the line who surpassed his own obnoxious tone from our last conversation and offered absolutely no reassurance nor any update and EVEN suggested that we simply get a refund, to which we replied yes. But no, it's not that simple - you have to put it in writing to them, where not for the first time I don't expect to hear back nor receive any refund for some time, if at all. I must add this is the short version and I'm even trying to stay polite but this company is a farce, how they are even still in business with an average rating of 2 stars and with so many disgruntled customers below is somewhat baffling to me. I urge anyone thinking of dealing with or buying from Monoqi to turn the other way and not ever look back. They are a disgrace to customer service and have no place in this modern market where communication and good customer service are rudimentary at the most base level. Avoid at all cost.

I ordered a shelving unit on 15.03.18 and it is currently 11.05.18 and I still haven't received my order.

Initially the tracking information provided did not work on the DHL website, then a delivery was attempted which failed and I was told another delivery would be made the next working day. After a week, I was then told it was being sent back to Germany (no further delivery attempts took place).

The UK branch of the DHL delivery company has no customer-facing help desk, so you cannot call them to track or chase a delivery.

I have contacted Monoqi multiple times to try to arrange a new delivery, but like others here have stated, they will not redeliver until it has come back to their warehouse. After two months, I feel it is safe to say it has been lost in transit, but still they refuse to send me a new product.

I am still waiting for this situation to be resolved (at this point I think I will have to involve trading standards), but currently my recommendation is to avoid this company at all costs, as they take no responsibility for deliveries and the couriers they use are awful. For a company that is based in Germany and delivering to the UK, this is totally unacceptable.

Tom

Still waiting for my order. They take no responsibility for delivery and won't resend until they've received it back in their warehouse - adding more time to a lengthy process. Have not explained why they cannot send a different new one. They did offer credit (but obviously unlikely to use it given the experience) but refuse to refund the shipping which has taken over a month.

Throughout the process they were very unclear about where the item was. They claimed it was being resent to my address when in fact it was being returned to them. One customer service agent stated that they could do nothing and another said it would be sent back to me that day (and nothing happened).

Customer service team does very little to help - but is prompt at responding to Trustpilot reviews.

After having shopped satisfactorily several times from this website, the last experience was disaster. I purchased a sofa in January during the sales and was charged the price at the time; expected delivery April 2018, which was fine. Then in March I receive a mail stating the sofa had been shipped, but after a month nothing had arrived. After several phone calls and emails, and various reassurances that everything was fine and the sofa about to be delivered, I receive an email from Berlin saying that the sofa got lost between Germany and Switzerland and that, since the sofa was not in stock any longer, they had canceled the order and refunded the money. Now, having said that it is hard to believe that a sofa gets lost, that very sofa was still available for purchase on MONOQI website when all this happened (April 2018), but at a much higher price as it was not on sale at a discounted price. So it is not true that it was not in stock any longer, but clearly they messed with my order and they didn’t want to give me a sofa they could sell for a much higher price. I emailed and called complaining about this unfair behaviour but no one replied to my email; the person at the call center promised to call back with information but nothing happened. Ah, they gave me a 50francs credit to apologize but the credit doesn’t cover the delivery charges, so if I want to use this credit I have anyway to pay something!! I am sorry to say, I feel cheated and I will never buy again from them.

Contrary to some of the reviews that I read I found Monoqi customer service a pleasure to deal with. They answered my phonecall and emails quickly and processed the refund for returned goods promptly. I had no problems at all.

I ordered an Iphone case in February. In my invoice it was stated the delivery will be from 4th to 10th of April. I tracked my order on 4th of April and on DHL website it was stated the product was successfully delivered to me at my address on 29th of March. However, I have not received the product and DHL did not deliver the product which I paid about £20 for. I live alone so no one else could have got the delivery. I tried to contact DHL but was not successful. I contacted the MONOQI's customer service and they told me they will send me an email with a form so they can investigate this with DHL. Again, the email was never sent to me.

I'm honestly tired of this headache for a £20 phone case. This was the first time I ordered something from MONOQI and for sure will be the last time. I will also make sure to do my best to let people know about this experience so the same problem won't happen to them.

Good job scamming me a £20 MONOQI !!! I let you have it.

Terrible experience.

Ordered beautiful shelves beginning of January, great price. Unfortunately DHL are absolutely useless and didn’t deliver stating (on my tracking info) ‘problem with address’. They didn’t contact me at all. I tried to contact them by phone but could only email; so did, offrringvthem additional directions and askjng for the item not to be returned. They returned it to Germany. Contacted MONOQI and spoke to a very bored operator who said it was in Germany but not with them yet. I would be contacted and asked if I wanted them redelivered or refund... that was 2 weeks ago and I still haven’t been contacted. Very poor service.

Great products at great prices! The delivery times can vary as they work out amazing deals with the designers themselves hence a bit of a wait. You'll not find these kinda prices anywhere else or this kind of selection!

We have been buying items off Monoqi for a few years now; some small and some large furniture items, and up to now, we've been really pleased and love it when people ask where we've got things from.

Unfortunately, our current order with them is likely to change that. We bought two sets of chairs from them earlier this year, and they were delivered last week. The first set is great, but unfortunately when we opened the second set, one of the chairs is damaged. We contacted them straight away and were told they can't replace the chair and would only offer us 20% store credit on it if we kept it. We don't feel this is really acceptable as a refund for the damage (it won't help us replace the chair), and store credit is even less acceptable. We now have to decide whether to keep these 'design' chairs, with one of them damaged, or have the hassle of trying to send all the chairs back. As they are large items they have to go back via DHL, but Monoqi won't arrange collection, so we're going to have to make two trips (both packages won't fit in our car) to a drop off point half an hour away. This is just frustrating as it's a hassle that we shouldn't have to deal with - we didn't order damaged goods.

I do believe that the way a company handles issues and problems is the real measure of how good their service is and as somebody else said, we feel like they may as well have just shrugged their shoulders at us in the responses we've received. As much as we still love the products and concept of Monoqi, after this experience, we're unlikely to risk buying from them again.

I bought some earrings and a ring. They had been described as silver (which, OK, it's a colour as well as a metal). They were black in places when they arrived. Atrocious. I think they'd probably come from China and would have cost a couple of quid tops, but when you're paying £80 you don't expect that.

Would give "0" if I could. Ordered a chair in November and at the website it was promised to be delivered in the second week of January. Received an email announcing delivery in the last week of January. First week of February started calling when it would be delivered. According to the Helpdesk next week. Mid February still not delivered. Contacted by the shipper, appointment made for Monday between 7:30 and 9:00. Nothing. Called again, delivery time changed without informing me. Stayed home from work to accept delivery. Besides delivery problems, VERY unfriendly, ineffective and not helpful Helpdesk. Will never buy here again and recommend to avoid at all costs.

To the comment from customer service below. When requesting shipment, a delivery window is agreed. So the argument is not valid. Delivery was announced by MONOQI two weeks before the actual delivery so the shipper did not do as was agreed. It also required 6 reminders to the helpdesk before the shipper contacted us to to plan delivery. 2 weeks after the latest delivery date announced. This is not taking into account the unhelpful and unfriendly responses from 2 out of 3 helpdesk employees. This was my first and last order at MONOQI.

Awful experience. Ordered a set of 8 small plates, 8 large plates, 8 mugs, 8 bowls; one of the plates arrived broken - as a compensation, I was given a credit to use on future orders that didn't even cover the cost of the plate! Complained that this didn't make sense, the reaction was the email equivalent to a shrug. Eventually found the plates cheaper on another website, so apparently I have overpaid, too...

Do yourselves a favour and avoid at all costs.

Claimed that they refunded a retour, but the money never arrived.
Scam.