MONOQI.com 

Awful! I ordered from Monoqi's UK site in June 2019, they said there would be approx a 6 week wait but then emailed to say there had been a delay with their supplier. August 2019 I contacted them and they said there was still no update but they would get information to me as soon as possible. Now, 4 months later I still don't have my order and I can't get a response from them - they don't reply to emails or Facebook messages, and the phone just cuts off after you select an option.
So then I read on here and various other platforms that they gone into liquidation. However, I haven't received any of the emails that other customers have, they were still fobbing me off with excuses in August this year (long after they'd apparently closed down). Shocking behaviour. Now going to try and claim the money back on my credit card.

I’d give them a 1 star if it wasn’t for the good service I had received from then before my last orders. Ordered 2 things 4-5 months ago, not received my order, tried ringing, emailed about 5-6 times, no answer, they have disappeared along with a good bit of my money. It would be nice to get some sort of communication with them to at least explain their predicament, but I have had nothing. Not quite sure how to get my money back, doubt will ever see it again.

Same problem here, order not delivered, company won't or can't answer emails or the phone and the website is being refurbished and access cannot be gained. I too think the company has gone under, despite the huge cash injection it had not so long ago, obviously the business model has failed.

HAVE THEY CLOSED??! I placed an rrder (expensive one!) in July 2019 - Shipment never arrived. No reply from any of their 3 helpdesks email or phone numbers (UK, Germany/EU and Switzerland). Very disappoinated as we have regularly ordered for years with no problem but there is clearly something amiss.

My company is one of Monoqi suppliers. We sent to Monoqi warehouse our products in July and, after reading all these reviews, I even do not know if someone got our products!
They have not paid us and they received all the products from us in time. It's a shame. We sent them goods for 2.5 k euro.
We do not know how to contact them to get our money, no answer by email neither at the phone.
Does anyone know how to contact them?

If one could give lower than a one star rating then I would certainly do so. DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THIS COMPANY... THEY ARE THIEVES!! THIEVES!! I ordered several cookware items (Knindustrie) totaling €451.00. The order was placed in May. In July I contacted MONOQI customer service and spoke with Nino, who informed me that the products were no longer available and I could cancel the order and receive a full refund. To date (September 21) I have NOT received a refund. I have called & emailed the customer service team several times over the past few months and I’ve spoken to both Greg & Nino who have informed me that they can do nothing except continue to send emails to the accounting department located in Berlin. I have sent a letter via post to MONOQI in Berlin and have not received a response. Nino claims that the original MONOQI was bought out by a larger company and since then things have changed. Their so called customer service department consists of only three people..Nino, Greg & someone else.. They are absolutely useless!!!!

Products not received for 4 months. Support doesnt answer on refund requests. SCAM!

Avoid buying from Monoqi. It is the second time that I order something with them and the experience was terrible. I do not have my product after a month since the delivery date was scheduled and they are not able to provide me with a tracking number of the shipment or any other details to contact the seller. If they are selling the product, they have the major responsibility since they sell it until the product arrive to the customer door. The customer service they offer through email is terrible and they do not reply or they reply after 3 days with no valid answer. When you try to call them, the person is rude and she does not let you talk, she fight you even though you are the customer and you are unhappy with the service. Never again

After placing an order for a piece of furniture, I was informed of a slight delay in delivery times. I then asked to cancel the order and after 5 minutes I received an e-mail confirming the cancellation and an e-mail from Pay Pal which informed me that the sum had been credited by Monoqi.

After ordering several items and having for thousands of money and waiting for their delivery for 5 months with promises from their customer service that they would arrive, they were just blocked in customs, they told me they were entering insolvency and that for orders up to December 28, I would get a refund. I contacted them to do so and they told me that I should ask the refund to my credit card establishment. Obviously, the bank told me it was them who had to issue a refund. When I got back to them with this confirmation, they told me they had nothing to do with the previous company and that they were another company, so they had nothing to do with unfulfilled orders and would therefore not refund anything.

I ordered a beach tent from Monoqi using Paypal and have not received it order any communication with Monoqi Paypal should stop dealing with them and sending them our money

Placed an order early in May, cancelled it the same day, was advised by customer services to refuse delivery, which I did. It is now 2nd June and I am still waiting for my refund. Wish I had read these other reviews before ordering!
Appalling that a company is still allowed to take orders/money from consumers when it is insolvent! Surely there's a watchdog for this kind of thing??

We delivered products for MONOQI campaigns back in 2018 and we have never received any payment. We have delivered items for more than 200 costumer orders by MONOQI. They sold our products with a good profit but they still don't want to pay their suppliers for the products they have sold.
We have not received any information about their "insolvent situation" from the beginning. Wet got the information after sending several payment reminders.
This is disgusting and we warn all suppliers to stay away from this dishonest company.

FRAUD! I have experienced the same thing as the other reviews. A friend of mine placed an order forJugen Floor Lamp MQ000181704_22 for me . I paid and never got it. Quantity: 1 Delivery: 07.01.2019 - 14.01.2019 . When chased my friend got the same email saying that my goods will not be dispatched, nor will I receive a refund. It is shameful. So if you are not a fraud, contact me.

This company was frauding people for many months and finally went bankrupt now. I was their supplier - they never paid us money although they promised to do so ... for many months... so we had stopped delivering them products hence their clients never received them. I have 80 orders still waiting to be sent to them but they did not pay for the previous orders so it is not going to happen. It's sad that all these managers that you can find on LinkedIn and are supposed to be a high level professional... were supporting such a fraud for so many months. a lot of people lost money because of them both suppliers and clients. I really wonder why lumland AG took them over now...

FRAUD! I have experienced the same thing as the other reviews. I placed an order in December 2018 and when I chased I got the same email saying that my goods will not be dispatched, nor will I receive a refund. I have registered my claim with the German administrators as well.

This is utterly disgraceful

Charlatans, absolute charlatans. DO NOT USE THIS COMPANY IF YOU VALUE YOUR MONEY. I purchased a product from them in October. I heard in November there was a delay, and they offered me a 20% discount. Thankfully, I didn't use this, as I just contacted them in Feb 2019 to see when my product was to be delivered. I was told they had gone into bankruptcy, and tough luck, basically. The product I ordered is still for sale on their site. An absolute scam that should be investigated by the authorities.

Same thing happened to me: my order was placed on December 18th. The website said my order should be delivered between January 18th and 25th. I haven't received it. So I wrote them an email on January 31st asking for clarifications.They answered:

Dear Customer,

Thank you for your message. We are sorry for any delay in the reply.

We have received your request and are currently clarifying the status of the order with our logistics partner. As soon as we have their feedback we will contact you with the update.

We are very sorry for any inconvenience and we appreciate your patience.

Greetings from Berlin,
MONOQI Customer Service

They didn't mention a word about their bankrupt situation, I learn about it today (February 8th) because I called their customer service who informed me about the situation.

So I registered on the credit website but I feel like I won't have my money back....
I wonder how all of this can be legal!!!

MONOQI WEBSITE IS STILL RUNNING AND IT IS STILL POSSIBLE TO BUY PRODUCTS THAT WILL NEVER BE DELIVERED... IS IT LEGAL??!!

Also received the bankruptcy template email saying I will not receive my product nor a refund. Will initiate a claim or ask Insurance from Visa to get my money back. This website is fraudulent at best.

Not sure how they can still be in business after filing for bankruptcy with so many people not getting there money or what they ordered. I get emails every day with new offers and at the same time they just told me I will not receive the money or the coffee table I ordered several weeks ago. I don't know German law but they should not be allowed to rip-off any more people then they already did.