mayors.com Reviews 

1,600
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 390 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, often describing them as beautiful, stunning, and exactly as expected. Many people highlight the exceptional staff, noting their professionalism, extensive knowledge, and helpfulness, which makes the overall service experience outstanding. Reviewers also consistently report very fast delivery, with many orders arriving overnight or within a day, often in beautiful and well-protected packaging, contributing to a smooth purchase process. However, some customers also noted issues with delivery, including promised overnight shipping not materializing, packages not being sent, or significant delays in receiving their orders.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality and appearance... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often describing it as high-class, excellent, and even... See more

Order

Customers had positive experiences with order, frequently highlighting the smooth and quick online purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

The online site was easy to navigate and when I found a watch I needed for my collection I reached out for availability. I was helped quickly and although the manufacturer was saying they would take t... See more

Company replied

Rated 5 out of 5 stars

I'm fairly new to watches and decided to buy a Oris big crown. Michael Gil was extremely helpful by teaching me the history and operation of the watch. He made my first experience in horology educati... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied


Company details

  1. Jewelry Store
  2. Watch Store

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,600)

398 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great experience and a lot of…

Really great experience and a lot of communication with my rep, Joanna, before receipt. I did in store pickup which was also a great experience.

5 March 2026
mayors.com logo

Reply from mayors.com

Dear John Calhoun,

Thank you so much for sharing your experience! We’re thrilled to hear that Joanna kept you well‑informed throughout the process and that your in‑store pickup went smoothly.

We truly appreciate you choosing us and look forward to helping you again in the future!

Kind regards,
Mayors

Rated 5 out of 5 stars

Quick shipping, great service after.

Quick shipping, Great communication and handled the return very well.

13 March 2026
mayors.com logo

Reply from mayors.com

Dear Matthew W,

Thank you for sharing your experience with us! We are happy to hear that you like our fast shipping and communication.

We appreciate your recommendation and look forward to assisting you soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Mayor’s was great to deal with

Mayor’s was great to deal with. I purchase the watch I wanted, made the transaction, and the watch was in my hand the following day, a breeze. Highly recommend them

16 March 2026
mayors.com logo

Reply from mayors.com

Dear James Engel,

Thank you so much for the wonderful review! We’re thrilled to hear your experience was smooth and that you received your new watch so quickly. We truly appreciate your recommendation and look forward to helping you again anytime.

Kindly,
Mayors

Rated 5 out of 5 stars

Delivery was super fast and the…

Delivery was super fast and the packaging super nice!

16 March 2026
mayors.com logo

Reply from mayors.com

Dear Sonia,

We’re so happy the shipping and presentation exceeded your expectations. Thank you for sharing your experience!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Very nice staff, and complete variety of timepieces.

I bought online and pick up in Aventura's store, all in 48hs. Smooth experience!

14 March 2026
mayors.com logo

Reply from mayors.com

Dear Juan,

Thank you for your review! We’re glad to hear your online purchase and pickup at our showroom in Aventura went smoothly and quickly.

We appreciate your support and hope to welcome you soon!

Kindly,
Mayors

Rated 5 out of 5 stars

Quality

Fast service, extensive variety

11 March 2026
mayors.com logo

Reply from mayors.com

Dear Amy,

Thank you for the great feedback. We’re glad to hear you enjoyed our fast service and wide selection. We appreciate you choosing us and look forward to welcoming you back again.

Kind Regards,
Mayors

Rated 5 out of 5 stars

Seamless

Seamless. Joanna was fantastic. Extremely helpful, responsive, professional

7 March 2026
mayors.com logo

Reply from mayors.com

Dear Douglas Benedict,

Thank you for giving us a 5-star review!

It brings us joy to hear that you were satisfied with Joanna's seamless, responsive, professional, and extremely helpful services. Your kind comments have been shared with her and the rest of our team.

We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

I love this watch tremendously

I love this watch tremendously, I couldn’t get my hands on the Hamilton X Resident Evil watch but this one is 10x better imo due to it being a 40mm. 10/10 recommend and the watch is awesome.

6 March 2026
mayors.com logo

Reply from mayors.com

Dear Kory McKinney,

Thank you for sharing your 5-star review with us!

Congratulations on your new timepiece. We are very happy to hear that you love it, and are satisfied with your purchase. Enjoy your new timepiece, and we look forward to you shopping us again soon.

Kind regards,
Mayors

Rated 5 out of 5 stars

Very prompt shipping at no additional…

Very prompt shipping at no additional cost. I ordered a watch on Friday morning and it was delivered the next day before noon. Also the watch was carefully packed to protect from damage and the inside box was suitable to present to someone as a gift. The watch was exactly as described.

6 March 2026
mayors.com logo

Reply from mayors.com

Dear Earl Pope,

Thank you for providing us with a 5-star review!

We thank you for sharing your positive experience with us regarding your client service experience. It brings us joy to hear that you was happy with our packaging, and fast delivery.

Enjoy your new timepiece! We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Packaging is perfect with the item…

Packaging is perfect with the item packed in the brands packaging. I loved that because Reeds don’t use the brands packaging it’s packed in Reeds packaging at least in my experience

6 March 2026
mayors.com logo

Reply from mayors.com

Dear Tonya,

Thank you for giving us a 5-star review!

We appreciate you taking the time to share your experience with us regarding our brands packaging and showing your appreciation.

We look forward to servicing you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Fast in store pick up and top and…

Fast in store pick up and top and service regarding my Tissot PRX Titanium. Will be back soon for a longines as well 😁

4 March 2026
mayors.com logo

Reply from mayors.com

Dear Cole Ray,

Thank you for sharing your experience with us. We’re glad to hear your in store pickup was quick and that you enjoyed the service surrounding your Tissot PRX Titanium, a fantastic choice with a great presence on the wrist.

We appreciate your trust and look forward to welcoming you back when you’re ready for your Longines.

Kindly,
Mayors

Rated 5 out of 5 stars

amazing watch

amazing watch

26 February 2026
mayors.com logo

Reply from mayors.com

Dear Miguel,

Thank you for sharing your excitement with us. We’re thrilled to hear how much you’re enjoying your new watch and appreciate you taking a moment to let us know.

Kindly,
Mayors

Rated 5 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Edward,

Thank you for sharing your experience with us. We’re glad to hear you received great service, and we truly appreciate you taking a moment to let us know. We hope to have the pleasure of welcoming you back again soon.

Kindly,
Mayors

Rated 5 out of 5 stars

Had great experience with this company

Had great experience with this company,
Anthony was very helpful, would buy again!

3 March 2026
mayors.com logo

Reply from mayors.com

Dear Alekasndr,

Thank you for sharing your experience with us. We’re delighted to hear that Anthony made such a helpful impression throughout your purchase. Your feedback means a great deal, and we look forward to assisting you again in the future.

Kindly,
Mayors

Rated 2 out of 5 stars

You promised next day delivery but not…

You promised next day delivery but not true. I am still waiting

3 March 2026
mayors.com logo

Reply from mayors.com

Dear Lilibet Dominguez,

Thank you for bringing this to our attention. After reviewing your order, we can confirm that the package is experiencing a delay due to factors outside of our control. We are actively following up with FedEx to ensure it arrives as quickly as possible.

We understand how important timely delivery is, and we take great care in getting orders out promptly. As soon as we receive an update, we will reach out to you right away.

We truly appreciate your patience and understanding.

Kind regards,
Mayors

Rated 5 out of 5 stars

quick shipping and seeing customer…

quick shipping and seeing customer service

26 February 2026
mayors.com logo

Reply from mayors.com

Dear Joel Carlos,

We are happy to hear that you are satisfied with the shipping and service! Also hoping you're enjoying your piece!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Very good experience

Very good experience! Would buy again, thanks for having the teeny tiny in stock :)

24 February 2026
mayors.com logo

Reply from mayors.com

Dear Emilio,

We’re so glad you had a great experience, and even happier we had the perfect piece in stock for you. Thank you for the wonderful review!

Kindly,
Mayors

Rated 1 out of 5 stars

I made this purchase with the…

I made this purchase with the consultation of a sales representative on the phone. She assured me the delivery could be made the day before an important event. (Birthday)
Not only did the package not come, I received an email that following day, explaining that the package was never even sent from the store.
I requested an immediate RMA and was granted one the same day.
While, this might be a one off event, it was enough for me to take my business elsewhere.

27 February 2026
mayors.com logo

Reply from mayors.com

Dear Marco T,

We appreciate you taking the time to share your accounts with us. We deeply regret the disappointment and inconvenience this caused, especially given that your order was meant to arrive in time for a meaningful celebration.

Providing accurate information and meeting important deadlines are commitments we take seriously. Please accept our sincere apologies for this oversight.

We hope to have the opportunity in the future to demonstrate the level of care, reliability, and service we strive to deliver.

Kind Regards,
Mayors

Rated 5 out of 5 stars

Fast and easy

Fast and easy! Extremely happy!
Just lives Mayors Jewelers!

23 February 2026
mayors.com logo

Reply from mayors.com

Dear Terri Bullard,

Thank you for sharing your experience with us! We are happy to hear your order was delivered fast and easy.

We appreciate your trust in us and look forward to assisting you soon!

Kind regards.
Mayors

Rated 1 out of 5 stars

I never received the watch

I never received the watch
A complete waste of money and time
TERRIBLE!!!

19 February 2026
mayors.com logo

Reply from mayors.com

Dear Stefan Michael,

Thank you for sharing your concerns with us. Our team works diligently to ship orders as quickly and securely as possible, and we understand that the signature requirement can sometimes be inconvenient. We know how important timely delivery is, and once we receive your order back, we’ll reach out with the next steps.

We truly hope to have the opportunity to assist you again in the future and to provide the level of service we strive to provide.

Kind regards,
Mayors

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look