Marsh & Parsons Estate Agents Reviews 

1,216
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and responsive throughout the entire renting process. People consistently appreciate the quick resolution of property issues and the dedicated, supportive approach of individual managers. Many consumers highlight that communication is smooth, making their overall journey pleasant and stress-free. Some reviewers were not happy with the poor communication and slow responses from certain team members. A few consumers also noted encountering administrative errors, unhelpful interactions, and frustrating process delays during their tenancy. Others mentioned feeling unsupported or encountering difficulties when trying to resolve urgent matters.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share satisfaction on service, frequently praising prompt responses, helpful agents, and smooth... See more

Customer service

Consumers find customer service to be positive, frequently highlighting how responsive, supportive, and... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that staff members are... See more

Customer communications

Users describe ambiguous interactions with customer communications, noting that while initial tenancy setups... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Review We’ve had a fantastic experience with Marsh & Parsons. The team has been incredibly responsive, helpful and professional throughout, and any issues we’ve had have always been dealt with qu... See more

Company replied

Rated 5 out of 5 stars

The team at Greenwich are fantastic, they’ve helped me sell a house and have managed my rental property for nearly 10 years. They are also super helpful and friendly when you chat to them and have lot... See more

Rated 5 out of 5 stars

Nerosh answered the phone promptly and personally.Iam often greeted with and answer phone message or passed on from one person to another . Nerosh is very knowledgeable about the renting services a... See more

Company replied

Rated 5 out of 5 stars

We moved into the property in July 2025, and Lucy has been a great help in making sure everything in the property is sorted. We have a child on the way and she understood the urgency some of the ite... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company

Written by the company

Matching people and property in London since 1856 160 years ago, we established our first Marsh & Parsons office, creating a local agent people trust. Our culture is what sets us apart. As a team, we enjoy each other's company and for you, that means a passionate group of agents acting on your behalf. We focus on creating a healthy working relationship with our clients, providing the best service possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,216)

346 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Request

Soumiya quickly and efficiently processed the requested task and produced a helpful output.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

The Marsh & Parsons team

The team at Marsh & Parsons Lucy Meehan, Owain Wilson, Stefani Sengelieva, Anne Angus & Debbie Lewis
are extremely professional, efficient and friendly and a pleasure to work with

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Stable property management

I've been a client of Marsh & Parsons (formerly Conrans) for 14 years and have enjoyed good relationships with the property managers, principally with Georgina Hobson, Anne Angus, and more recently with Stefani Sengelieva.

Although it's early days, Stefani has shown herself to be a proactive and professional property manager. I'm looking forward to developing a good, working relationship.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Owain slow to respond and unhelpful.

13 July 2026
Unprompted review
Marsh & Parsons Estate Agents logo

Reply from Marsh & Parsons Estate Agents

I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Hayley, Customer Relations

Rated 5 out of 5 stars

Seamless experience

Sena Oktay offered an easy and seamless experience switching a tenancy over. Definitely a breath of fresh air in what is usually a stressful situation! Thank you :)

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Nerosh was super-helpful this week

Nerosh was super-helpful this week, organising for the rent review on my property. I have increased by less than the recommended amount as the tenant Dexters found has been really good, for more than 13 years, so I’m happy to give her some benefit for being long-term. I’d always recommend Dexters in Teddington and Twickenham.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

My expirience with Marsh & Parson

My expirience with Marsh & Parson Estate Agents was excellent. Smooth and effective process through out the renting period. The staff was always helpful and responded quickly to any issue. Special thanks to Isaac Beesley-Roach for guiding us through the process and was always ready to help.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Nerosh Navabalakumar in Tenancy Admin gets 5* review for service

A client with a tenancy, I have recently had to spend valuable time chasing for an answer to a payment admin question. Following up again this morning I spoke for the first time with Nerosh Navabalakumar, who took on a problem created by someone else's failure to follow through (no shade on Marsh and Parsons Notting Hill, who have been great) and gave me the information I needed so that I could make the payment at once. He was solution oriented, recognised the urgency of the matter, did not hand it on but sorted it out himself. Great service is about how you handle the difficult matter as well as the smile when you come through the door. A credit to M&P.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Owain

Really happy with the help and support from Owain who is always super friendly and answers any questions that I have straight away. He’s always happy to help.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Michael Stout - Marsh & Parsons

Michael was a pleasure to deal with throughout my tenancy. He was always professional, approachable, and quick to respond whenever I had any questions or needed assistance. He made the entire renting experience smooth and stress-free, and I truly appreciated his support over the past two years. I would highly recommend Michael to anyone looking for a knowledgeable and reliable letting agent.

1 July 2026
Unprompted review

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